Question

Remote Desktop connection screen freeze

Asked by: techspeak

I have been logging into a client's computer remotely for the last year from a Vista machine in my office. Today when I tried to login, it starts to connect, I get the remote (initial) screen which starts to paint - but then stops. It appears to freeze, but then gives me an error that the remote session has been disconnected. I have tried minimizing requirement settings for the screen on my end but no change. The program itself appears to be working - and nothing on their end has changed to my knowledge. As far as I know their Server is still up and running just fine. We do not even install Critical Updates on the Server automatically but do them on a schedule, so I don't think that's related. However, my Vista machine is updated regularly.

Any suggestions?

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Asked On
2008-01-12 at 16:04:57ID23078482
Tags

Microsoft

,

Windows Server 2003 Remote Desktop

,

Vista

Topics

Microsoft Operating Systems

,

Windows Networking

,

Network Management

Participating Experts
3
Points
250
Comments
5

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Answers

 

by: RobWillPosted on 2008-01-12 at 16:55:47ID: 20645988

Are you connecting FROM the same site as usual?
This is a common problem with Vista and Remote Desktop and an incompatibility with some routers. In may cases the solution is to upgrade the firmware on the router.
However if you have been connecting from this site in the past it is not likely the issue. Perahaps have a look at these options:
http://www.lan-2-wan.com/RD-FAQ.htm#q1

 

by: adamdrayerPosted on 2008-01-13 at 01:37:30ID: 20647150

If one or both of you are using DSL, It may also be an MTU problem.
http://www.howtonetworking.com/casestudy/mtu1.htm
http://www.msterminalservices.org/articles/Poor-Bandwidth-Latency.html [MTU Section]

 

by: rabieiPosted on 2008-01-13 at 02:29:12ID: 20647237

 

by: techspeakPosted on 2008-01-13 at 15:49:51ID: 20649903

It was the "netsh interface tcp set global autotuninglevel=disabled" setting. I remembered after seeing this that I'd made this change awhile back - and am wondering if one of the Critical Updates had reset it to the default (enabled). I had not.

Thanks for your help!

 

by: RobWillPosted on 2008-01-13 at 16:26:04ID: 20649988

Very welcome. Glad you have it sorted.
Thank you techspeak.
Cheers !
--Rob

20120131-EE-VQP-002

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