September 5, 2008 01:34am pdt

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	[x] Attachment Details

What else to do when system will not boot

Zones: Microsoft Operating Systems, Microsoft Windows Operating Systems, Windows Vista

Tags: VIsta 64 boot problems

I have a HP Pavillion 9500 laptop, just old enough to be out of warranty. (13 months) It has 2g of ram, duo core processor, nvidia graphics, Windows Ultimate 64.

I shut it down normally, but could not get it to restart.
It goes past the initial boot screen with the enter-setup options.
It goes past the screen with a Microsoft logo and a green progress bar at the bottom.
It does not get to the vista splash-welcome screen. It gives a black screen, a mouse, and varying degrees of hd activity.

Booting to any of the safe mode options it loads drivers till it gets to window-system32-crcdisk.sys and hangs.
Ran the system restore utility to get access the checkdsk, which reported one error in a tmp file and corrected it.
No change in boot behavior.
In the pre-boot system restore I went into Windows system restore to try to set an earlier point and try again. It reported that there were no restore points, which is very odd.
In the bios setup screen I ran hp diagnostics which said memory and hd were ok.
I got to a command prompt in the restore program and was able to backup the hd through a usb drive with no read errors.
After about 10 minutes of trying to boot, the hd activity ceases.
I removed the hd and battery and let them set a while, put them back in, same thing. It stops at the black screen after the microsoft-progress meter screen and the welcome splash with a functional mouse.

Is there anything else to try or investigate before I go to the system recovery partition and (try) to restore it to factory settings?

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7.4

Question Stats

Zone: OS

Question Asked By: OutsideTheBox

Solution Provided By: warrenbuckles

Participating Experts: 5

Solution Grade: B

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Comment by warrenbuckles

Sorry we couldn't fix your problem - maybe I'm just dumb, but I'm not sure Vista is worth the trouble. Of course, I had similar feelings about XP some years ago. However, the Vista issues seem to be an order of magnitude worse than those associated with XP.

My only reason to use Vista is the 64 bit support of >4 GB memory spaces. This makes using Photoshop CS3 a lot less painful, especially with large image files.

I can do all my other work (better?) in Linux (and Gimp isn't too far behind CS3).

wb

20080723-EE-VQP-34 / EE_QW_EXPERT_20070906