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Asked by precomis in Microsoft Operating Systems, Microsoft Windows Operating Systems, Windows XP Operating System
Here's the background. Dell XPS 400 was brought to me because it "just wasn't running right and kept locking up." Anti-virus was out of date (Trend Micro) so user bought Norton's 2009 and tried to install it. Installation was jacked up because user didn't uninstall Trend first. Tried uninstalling Norton's, then Trend, reboot and then install Norton. No errors. Reboot computer, won't load normally unless you are really quick and click on user as soon as the name comes up. System is extremely sluggish and hangs intermittent. I start in safe mode with networking and can't get any antivirus program or online scan to work. Online scans won't load the web page, normal or safe mode. I call user and say that I suspect she has a nasty on the pc. She says wipe it clean and reload. I wipe the hard drive with Boot and Nuke, Reload XP, and windows won't load normally, but works just fine in safe mode. I've disabled all onboard devices in the bios, pulled the video card and put in an old PCI vid, still no joy. I'm stumped. Help please!
20091021-EE-VQP-81 - Hierarchy / EE_QW_3_20080625
