I have xp as my os.Whenever i start my pc it does not start normally but shows the boot diagnostic screen where all options such as start up normally, safe mode are mentioned.What should i do to resolve this issue
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
There are 3 things I would recommend. I will explain them from the easiest to the most difficult.
First, make sure you are shutting down your computer properly. Do not hit the button on the front, but rather click the start button and click shut down. This will shut it down properly and should not make this screen appear.
Second, put the Windows XP install disk in the computer and start it up. When it asks to hit a key, do so. Continue through the setup until it scans for previous operating systems. It should list your Windows operating system. Do the repair on this one. You may need your CD key.
Third, put the Windows XP install disk in the computer and start it up. When it asks to hit a key, do so. Do not go through the install process this time. Instead, on the first screen, hit "R" to repair the computer in the console. When the console loads it may ask you what hard drive. Usually it is the first. When you get to be able to type in the console type the following without quotes "chkdsk /r". This may take a few hours.
If all three of these are done properly, all the windows files should be reset, and the computer should boot properly.
That normally happens when the PC is not shutdown properly.
Assuming that you are shutting down the PC properly,so this is not the cause.
You could try an XP repair if you have the OS installation disk. I would back up any important files before hand just incase. However, it should not affect any of your files, only system files.
Make sure that when you click Start -> Shutdown you select shutdown rather than suspend or hybernate.
Is the computer going into a hybernate mode and then it is being forced off because it will not come out of hybernation?
Try running a test. Start the computer up to a desktop screen then select shutdown.
Wait for it to completely shutdown then turn it on again do you get the boot screen?
Business Accounts
Answer for Membership
by: houssam_balloutPosted on 2009-08-24 at 01:33:06ID: 25166430
when you are in
go to system restore, and restore to an earlier date and try