Question

Windows 7 Install from Promotional DVD provided by Microsoft errors 0x80070570

Asked by: wmlbill

Attempting to install Windows 7 on older computer.  
Ran Windows 7 Upgrade Advisor Beta and computer passed except the video capability can not run Aero.
Wiped the hard drive.
I have 2 Promotional Windows 7 Ultimate DVDs with the unlocking key received directly from Microsoft.
Ran the Install with the first DVD no partition.  Copied files, Stopped when expanding files at 4%,
Then tried rerunning the install with 2nd DVD.  The previous install created 2 partitions.  One that was 100MB and another that was the rest of the disk.  Based on one web post I formatted the 100MB partition andI selected the rest of the disk partition (37GB) to install Windows 7.  Copied files.  Stopped when expanding files at 4%.  In Googling around with the error message, it would seem that may of the diagnosis are the media.  I had a second media from Microsoft and have exactly the same result.
The exact error message is:
"'Windows can not install required files. The file may be corrupt or missing.  Make sure all files required for the installation are available. and restart the installation.  Error code 0x80070570"
The computer is a Dell Lattitude c400 with a 1.2 MH processor, 40GB hard drive, DVD RW that came with the computer and the bios is at the highest level available.
How do I go about getting the install to work?

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-10-03 at 14:03:54ID24782849
Tags

Windows 7

Topics

Microsoft Operating Systems

,

Microsoft Windows Operating Systems

,

Windows 7

Participating Experts
6
Points
500
Comments
36

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. DVD-RW
    What does a DVD-RW do. I am trying to decide between two desktops (sony 850/860) and don't know if I actually need it.
  2. DVD+RW/DVD+R or DVD-RW/DVD-R
    Which format is better DVD+RW/DVD+R or DVD-RW/DVD-R? I'm talking about DVD players compatabilty and ability to write data as well as movies. Can you also give me some links to comperative articles about this? Thanks.
  3. DVD-RW drives can't read DVD-RW media!
    Hello everyone, and good luck with this one! Sorry for the long post but I wanted to give as much details as possible. I'm offering the maximum, 500 points to anyone that can solve this problem. I'd offer more but 500 is the maximum. For the past 2 months or so, I was una...
  4. DVD RW
    I have burned Data to some DVD RW disks, the operation was successful. Now I am tryin to restore the data to the hard drive, but I can't see anything in the DVD. I popped the DVDs into the DVD ROM drive as well as to the DVD RW drive and still can see the data. any idea?

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: bmsjeffPosted on 2009-10-03 at 14:34:28ID: 25487233

Check your memory with a program like memtest.
http://www.memtest.org/

 

by: wmlbillPosted on 2009-10-04 at 15:34:12ID: 25491380

I used memtest and memory checked out fine...no errors.

 

by: coral47Posted on 2009-10-04 at 19:07:01ID: 25492084

How much memory?

But it sounds like it might be a bad batch of disks or, maybe the dvd drive is having trouble reading them at a certain area.

 

by: coral47Posted on 2009-10-04 at 19:17:02ID: 25492113

What about copying the files to the hard drive, and running setup fron that?

 

by: wmlbillPosted on 2009-10-04 at 20:41:39ID: 25492349

I will try copying the Windows install disk to another DVD.

 

by: wmlbillPosted on 2009-10-05 at 21:08:05ID: 25501826

Copied DVD successfully then ran install...same result as originally reported.

 

by: coral47Posted on 2009-10-05 at 21:25:54ID: 25501881

hmmm... what kind of system and what specs?

I put W7 on an old system that didn't understand about boot dvds, by puting the drive into another system, letting W7 install to it until the 1st reboot, then put it back into the old system to finish.
The first reboot complained, but a quick reboot, and it went through the rest of the install with no problem.

btw, it was a 1GHz P3 with 512MB pc-100 ram.   : )

 

by: coral47Posted on 2009-10-05 at 21:36:52ID: 25501930

my bad, it was a K6-350MHz with 375MB ram

 

by: wmlbillPosted on 2009-10-06 at 04:37:23ID: 25503840

This is a  Dell 1.2 Mh P4, 1 GB notebook.  The bios can be set to boot from CD/DVD.  It boots and starts from the DVD, just can get past the upzipping of the files.  Never gets to the actual install.

 

by: bmsjeffPosted on 2009-10-06 at 05:58:12ID: 25504443

With 375MB of ram, you probably have two memory sticks.  Remove one of them and try the install again.

 

by: coral47Posted on 2009-10-06 at 18:53:11ID: 25511603

>> With 375MB of ram

That was my experiment, wmlbill has 1GB.   : )

Try going into the BIOS and see if the hard drive is set to IDE, and try turning Off any onboard stuff you don't need for the install.
It sounds like the installer might be hanging on some hardware, since you ruled out bad disks.
I will try to go poke around on the W7 Forum later, and see if there is anything there.

Is this Promotional disk for Dells, or the regular W7RC?

 

by: wmlbillPosted on 2009-10-07 at 05:52:54ID: 25514776

This is a DVD I received at a Microsoft Event promoting Windows 7, not specifically for Dells.  I am buried at work and probably will not get to try your suggestion about other hardware until Sunday.  The bios has the hard disk as IDE.  I do not believe there is a lot of other stuff I can disable but I will look.  Thanks for the persistence...this has to be something fixable...note that Microsoft uses that error code for many products...when I Googled it there were thousands of posts for all types of things.  Makes you think that Microsoft does not want you to be able to solve problems like this.

 

by: coral47Posted on 2009-10-07 at 18:04:12ID: 25521679

hmmmmm...didn't see anything "special" about the c400 specs I looked at.  
Maybe as a Promotional disk, they only put a limited number of drivers on it, and one you need isn't on there?

Hopefully turning off the nic, modem, sound, and I/O ports will help.

 

by: wmlbillPosted on 2009-10-12 at 05:37:41ID: 25550641

Sorry was out of town...daughter had baby, first grandchild...will be back tomorrow and try turning off the unneeded devices.

 

by: coral47Posted on 2009-10-12 at 18:07:44ID: 25556316

Congrats, Grampa!      : )

 

by: wmlbillPosted on 2009-10-14 at 17:25:48ID: 25576389

OK, I am back at it...I turned off everything except DVD, harddrive, video and mouse.  Same error result.

What next?

 

by: coral47Posted on 2009-10-14 at 19:47:18ID: 25576870

Hmmmm... it seems it doesn't like something about that Dell.
Are you trying to load a 64-bit version of W7?
Run a disk diag on the hard drive and a memory test.

The only other thing I can think of, is trying to get a regular RC version.
See if Dell has Vista or W7 drivers for the c400, and try slipstreaming them into the dvd

 

by: coral47Posted on 2009-10-14 at 19:56:51ID: 25576898

sorry, just saw you already did the memory.

 

by: rindiPosted on 2009-10-19 at 01:11:09ID: 25603293

Do you have another DVD drive you can use for the installation? Optionally you can try creating a bootable USB stick with the contents of the DVD on it and install from there, below is the link on how to build the stick:

http://www.intowindows.com/how-to-install-windows-7vista-from-usb-drive-detailed-100-working-guide/

@coral47,

How did you install Vista to your K6? I tried installing it to a PC that had less than 512 MB RAM, and it errored out with the message it required at least 512 MB to install! Or is this the retail version of windows 7 (I tested it using the last release candidate)?

 

by: noxchoPosted on 2009-10-19 at 01:19:08ID: 25603349

I think the problem is in bad installation package or the CD-ROM device itself.

 

by: MeretePosted on 2009-10-19 at 01:19:12ID: 25603350

refs to>>passed except the video capability can not run Aero.<< did you swap in a new video card?
Install a new video card
or just >>Wiped the hard drive.
Aero
http://windows.microsoft.com/en-US/windows7/products/features/aero
You really need at least 2 gig of ram
Windows 7 Help & How-to
http://windows.microsoft.com/en-US/windows7/help
Installing Windows 7
http://windows.microsoft.com/en-us/windows7/Installing-and-reinstalling-Windows

 

by: Netman66Posted on 2009-10-19 at 04:13:03ID: 25604120

Try resetting the BIOS to Defaults.  On the Dell, that should be F2 then Maintenance>Load Defaults selecting Continue then exit the BIOS with a save.

Let us know.

 

by: wmlbillPosted on 2009-10-19 at 12:02:26ID: 25607994

System does not support USB Stick boot, do not have another DVD drive.  I have two valid Windows 7 DVDs with unlocking keys, neither media works, same error.  Copied media is fine too so media and DVD probably OK.

System BIOS does not support resetting BIOS to defaults.

 

by: Netman66Posted on 2009-10-19 at 13:30:07ID: 25608714

All BIOSes can be reset to default - maybe yours is a different menu than mine, but it still should be possible.

The same install error happened to many people when Vista came around.  Many users were able to solve with a BIOS set to defaults.

 

by: coral47Posted on 2009-10-19 at 14:34:50ID: 25609266

>> @coral47,  How did you install Vista to your K6?

It was the W7 BETA release, not Vista.
I put the harddrive into a system that 'understood' about boot dvds, and ran the install there until the first reboot. Then moved the drive back to the K6 system and let it finish.
It did error out the first bootup, but on the second boot, it  went ahead and finished the install.

 

by: wmlbillPosted on 2009-10-19 at 15:52:40ID: 25609675

Coral47...I have place the hard drive from the oldest Dell notebook into one that is about 3 years newer and the the install proceeded past the 4% on the second step Expanding Windows Files.  When the system reboots for the first time I will move the disk back into the oldest machine and see if I can proceed.  Thanks

 

by: coral47Posted on 2009-10-19 at 16:05:57ID: 25609748

{crossing fingers}

 

by: wmlbillPosted on 2009-10-19 at 16:57:34ID: 31636789

Thanks, it worked.

 

by: coral47Posted on 2009-10-19 at 17:12:18ID: 25610033

Thank you much.   : )

Nothing like a dirty trick that works.    ; )

 

by: wmlbillPosted on 2009-10-19 at 17:49:39ID: 25610188

I agree...but what if I did not have an newer laptop?  I guess it was some sort of driver issue writing to the hard drive because it was reading from the DVD just not writing to the hard drive.

Thanks again.

 

by: coral47Posted on 2009-10-19 at 17:59:55ID: 25610243

Borrowing one is an option.  

 

by: wmlbillPosted on 2009-10-19 at 20:03:51ID: 25610790

Yep, thanks again for your help...it looks like I need to find a few drivers...I have found posts on Google so off I go.

 

by: rindiPosted on 2009-10-21 at 01:32:59ID: 25621723

Thanks coral47 (I actually meant Windows 7, not Vista :)).

If your PC doesn't support booting om USB, you can use the boot utility below (you can create a boot floppy or boot CD). It should then list your USB as a boot device which you can select and from that you can boot from USB. If you are using an old laptop which only supports USV1.1, it'll be slow, but it works (It doesn't support PCCard USB 2 adapter). On standard PC's it does support PCI-USB 2 cards.

http://www.plop.at/en/bootmanager.html#download

 

by: coral47Posted on 2009-10-21 at 16:20:33ID: 25629470

>> ...I actually meant Windows 7...

I figured as much, but I couldn't resist.    ; )
Nice link.

 

by: wmlbillPosted on 2009-10-22 at 05:10:14ID: 25633120

Understood

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...