Question

Need help recoveirng personal files in Vista

Asked by: klamerus

I've got a problem.

The motherboard on my laptop died and regardless of support contracts, Lenovo says it can't repair the mother board for nearly 3 weeks.  If I wait that long I'll be unemployed.

I need to get files that are on my drive (which is 32-bit Vista).  These are a combination offline mail files, desktop files and such all under my user folder.

I have spare laptop (different model, etc.) which has Vista, but when I've tried to access files from one Vista disk on another machine (in an external USB device) I've always gotten access denied messages.

Is there some way that by providing passwords or accounts/passwords for my account on this drive (when it was in my broken laptop) that I can get these files on my working laptop?

It seems to me that I ought to be able to provide some sort of credentials to do this.  I can't just put the drive into my working laptop.  Vista fails as it boots (probably due to drivers and such).

Is there a tool, hack or something I can use if this isn't support in Vista?  I'm looking for any options available.

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-10-26 at 09:49:02ID24844212
Topics

Microsoft Operating Systems

,

Microsoft Windows Operating Systems

,

Windows Vista

Participating Experts
4
Points
500
Comments
10

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

    Free Tech Articles

    1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
      It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
    2. SCCM OSD Basic troubleshooting
      SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
    3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
      This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
    4. Create a Win7 Gadget
      This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
    5. Outlook continually prompting for username and password
      There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
    6. Backup Exchange 2010 Information Store using Windows Backup
      There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

    Cloud Class Webinars

    1. Avoiding Bugs in Microsoft Access
      Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
    2. Top 10 Best New Features in Visio 2010
      Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
    3. IT Consultant Business Secrets Revealed
      Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
    4. Disaster Recovery and Business Continuity
      Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
    5. Organize Your Visio Diagrams with Containers and Lists
      Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
    6. How to Us Objects, Properties, Events and Methods in Microsoft Access
      Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

    Join the Community

    Give a Little. Get a Lot.

    Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

    Join the Community

    Answers

     

    by: ITSPPosted on 2009-10-26 at 09:57:55ID: 25664280

    You need to take Ownership of the profile directories:

    Connect the drive with an external USB adapter or 2.5" external HDD case.

       1. In Windows Explorer window, locate the files or folders that you want to take ownership and grant or change full control or other access permissions.
       2. Right click on the file or directory, and then select Properties on the right click menu.

          Open Folder Properties
       3. Click on Security tab.
       4. Click on Advanced button at the bottom.

          Take Ownership
       5. In Advanced Security Settings dialog window, click on Owner tab.
       6. Here you will be able to see current owner (i.e. TrustedInstaller). To take ownership of the object, click on the Edit button. If UAC prompts for administrators password or permission to continue, enter the correct password or press Continue button.
       7. Additional Advanced Security Settings dialog will appear. Highlight the user name (for example, Administrators) in the Change owner to box that you want to assign as the owner for the object. Click OK to make the change.
       8. Back in original parent level Advanced Security Settings window, you will see the existing owner of the file or folder has changed to the user you just selected.
       9. Click OK button to exit this window.
      10. Click OK again to exit completely from the Properties window.
      11. The ownership is now belonged to user or user account that been selected. To assign necessary permissions to the user too, repeat step 1 to 3 to open the objects Properties window again.
      12. In objects Properties window, click on Edit button to change permissions. If UAC prompts for administrators password or permission to continue, enter the correct password or press Continue button.

          Change Files and Folders Permissions in Windows Vista
      13. Highlight the Administrators or the user who wants the permissions on the object be changed in the Group or user names box.

          If the user ID or group that you want to manage the permissions for the object doesnt exist, click on Add button, and type in the user name or group name desired into the Enter object names to select box, and finish off by clicking on OK.
      14. In the Permissions for Administrators box below (or any other user name or group name you chose), click on Full Control under the Allow column to assign full access rights control permissions to Administrators group.

          Assign Full Control Permissions
      15. Click OK twice when done.

     

    by: vahiidPosted on 2009-10-26 at 09:58:44ID: 25664291

    You can access your files easily by taking ownership of your files from the old hard drive on the new computer

    Check this website for step-by-step instructions with pictures and everything: http://www.vistax64.com/tutorials/67717-take-ownership-file.html

    I suggest their OPTION TWO: Through a Windows Explorer Window

     

    by: snazyPosted on 2009-10-26 at 10:55:24ID: 25664864

    Are you connecting the hard drive as an usb to your working computer? Does your working computer support boot to a USB device? You might need to enable it in BIOS first and set USB external device as the first boot device.Then boot to your old hard drive instead, maybe worth a try instead of all this permissions

     

    by: klamerusPosted on 2009-10-26 at 13:16:51ID: 25666291

    A comment and a question.

    First to snazy - I already tried just putting the drive in my "spare" laptop, but Windows crashes when i do this.  Clearly it's trying to initialize devices that are different.  I don't know if I can do a safe boot to DOS only (will try later) and copy the files I need to a USB thumb drive or something.  It may be that the computer won't recognize the USB without a full Windows boot.

    To the others - I have to imagine that in order to take ownership of these files I need the administrator password I used when installing Vista on the broken laptop.  Otherwise, anyone could just steal drives and use them.  Either I need the administrator password on the old laptop or my account and password.  I have both.  I just want to clarify that we're not talking about the administrator password on my working laptop.  That just wouldn't make sense.

    Can you confirm that we're talking about passwords on the "broken" laptop system?

     

    by: snazyPosted on 2009-10-26 at 13:58:21ID: 25666837

    And when the drive is connected, are you actually able to browse it using the run command:
    Start-type run and load it and then browse to the files on the external hdd?

     

    by: marsiliesPosted on 2009-10-26 at 14:08:07ID: 25666923

    I have to imagine that in order to take ownership of these files I need the administrator password I used when installing Vista on the broken laptop.  Otherwise, anyone could just steal drives and use them

    Actually, Windows doesn't care about the passwords used on the old drive. As long as you're logged in as an administrator to the OS, you can change permissions on any files on any drives connected to that PC. So yes, people can steal a harddrive and access the files.

    ITSP's post should allow you to access the files on the broken laptop's PC, provided it's attached as a secondary or external drive. As you discovered, moving a primary harddrive to a new PC can cause issues when the Windows on that drive tries to boot on the new hardware.

    If you're really concerned about the security of your files in case you lose your laptop, or it gets stolen, look into using encryption software like TrueCrypt.

     

    by: snazyPosted on 2009-10-26 at 14:11:08ID: 25666954

    I dont think it has anything to do with security. Try that:
    Click Start/Computer, then right click the external hard drive and select Open with. Browse to explorer.exe.Does it open the drive then?
    If the option Always use this program to open...., you need to delete the autorun.ini on the external hard drive.

     

    by: ITSPPosted on 2009-10-26 at 17:20:51ID: 25668314

    You do not need the old ADMIN password of the drive, you just need to be logged in as ADMIN on the machine your using to retrieve the data.  Yes anyone with ADMIN  credentials can take ownership of files and folders if the drive is local to the system..  That is why you need to use it as an external device.

    I have successfully done this a bunch of times.  It works flawlessly to get access to otherwise LOCKED files.

    Sorry to say Snazy, but simply deleting an INI file will not work for this guy.

     if he follows the instruction I have provided above it will work.  It has everything to do with security.

     

    by: klamerusPosted on 2009-10-26 at 18:37:17ID: 25668566

    Well this security gap is pretty scary.  Once I've gotten my files I'll certainly be buying a drive with FDE.

    At this point, I've purchased an external 2.5" USB enclosure and I've put the drive in it and I'm taking a spin at opening my account folder under users.  I asked me to switch to admin "mode" (I'm an admin on this laptop as well).

    I'm painfully waiting.  Unfortunately, I've got 14, tunes in my music folder and tens of thousands of other files.  It appears to be checking/updating every single file - which an external USB powered Drive is going to take quite a while.

    Next I'm going to copy my mail files (at least) to my "spare" lappy so that I don't accidently mess up my drive for when they do fix my broken lappy.  I'm hoping that nothing I do above screws up the drive for when it is fixed.  I guess I won't know until that happens.

     

    by: klamerusPosted on 2009-10-26 at 19:49:46ID: 31645992

    It was simpler than described above.  Just took a while for Vista to make the changes.

    20120131-EE-VQP-002

    3 Ways to Join

    30-Day Free Trial

    The Experts

    98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

    He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

    The Experts

    97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

    The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

    Testimonials

    "...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

    Testimonials

    "I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

    Testimonials

    "WOW! You guys have great, active, and knowledgeable people on here." moore50

    Business Clients

    Business Clients

    In the Press

    "If you’ve got a question... Experts Exchange can supply an answer.”

    In the Press

    "...an invaluable aid for both IT professionals and those who require tech support."

    In the Press

    "where IT professionals provide quick answers on just about any topic"

    Business Account Plans

    Loading Advertisement...