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8.4

Reinstall Windows XP Pro on Dell Computer

Asked by Jeanne in Microsoft Operating Systems, Microsoft Applications

Hello,
A friend of mine must have got a virus and/or trojan on her computer.  She tried to get rid of all of the messages that popped up and we also tried to add Malware, run her AVG virus scan, numerous clean up programs but to no avail.
I have taken her computer home now and thought I would try to work with it here in my free time but have had numerous problems.
When I turned it on here, I do get the Windows XP screen but each time it comes up it wants me to open it in any of the Safe Mode options but no matter what I hit it always comes back to the same screen.

She did give me permission to reformat the computer and gave me her original Windows Pro CD but I'm not having any luck with that in the drive.

I first went into setup and changed it to boot from the CD.  It came up with this error message:
INF file txtset.sif is corrupt or missing.  status 256.  Setup cannot continue.  Press any key to exit.

Does anyone have or know where I can get some good information on this problem and how to reformat this computer?

It is an old Dell Optiplex GX110.  Do you think it is worth it?  She is a senior citizen and only used this computer for games, internet and email.

Thank you for any help you can provide.
[+][-]11/05/09 10:26 AM, ID: 25752341Accepted Solution

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Zones: Microsoft Operating Systems, Microsoft Applications
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Solution Provided By: alanhardisty
Participating Experts: 4
Solution Grade: A
 
[+][-]11/05/09 10:30 AM, ID: 25752373Expert Comment

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[+][-]11/05/09 11:00 AM, ID: 25752703Assisted Solution

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[+][-]11/05/09 12:54 PM, ID: 25753893Expert Comment

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[+][-]11/05/09 03:05 PM, ID: 25755090Assisted Solution

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