darroosh
asked on
Can't install windows 8 64x on my DELL 5537
I bought a new Dell 5537 ( non touch screen version ).
It has a core i-7 4500 u , with cach 4 and 8 G RAM
When I try to install windows 8 64 bit , It says : this app can't run on your PC !!!!!!!!!!!!1
I tried another windows CD , the CD contains both versions ( x86 and x64 ) , when the CD boot , It must give me a list to select which windows version do I need as it does on my other 2 laptops, but on this new DELL 5537 , It shows the list containing only x64 version..
What should I do ?
It has a core i-7 4500 u , with cach 4 and 8 G RAM
When I try to install windows 8 64 bit , It says : this app can't run on your PC !!!!!!!!!!!!1
I tried another windows CD , the CD contains both versions ( x86 and x64 ) , when the CD boot , It must give me a list to select which windows version do I need as it does on my other 2 laptops, but on this new DELL 5537 , It shows the list containing only x64 version..
What should I do ?
ASKER CERTIFIED SOLUTION
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ASKER
Thank you both for your help.
I tried booting from windows CD as I said in the previous post , It only show the choice of win 86x operating system , When I try it on a different laptop , it shows x86 and x64 to choose , So I tried another windows version , tried from inside the already existing operating system to get this message: " this app can't run on your PC"
I made another bootable USB windows 8 , using the same operating time which I tested from inside the windows , It didn't boot at all ( I'm sure it's working as I tried it on another laptop, it;s working fine)
I'm now downloading windows 8,1 from microsoft website , I hope it works ...
But I think there is some problem...
I tried booting from windows CD as I said in the previous post , It only show the choice of win 86x operating system , When I try it on a different laptop , it shows x86 and x64 to choose , So I tried another windows version , tried from inside the already existing operating system to get this message: " this app can't run on your PC"
I made another bootable USB windows 8 , using the same operating time which I tested from inside the windows , It didn't boot at all ( I'm sure it's working as I tried it on another laptop, it;s working fine)
I'm now downloading windows 8,1 from microsoft website , I hope it works ...
But I think there is some problem...
Are you sure your current laptop is a 64-bit machine? It is was, then you should be offered the option of both x86 and x64.
Is the laptop still running? Run Task Manager, look at the Performance tab and see how many cores and processers it has. You need a two core CPU (as far as I know) for a 64-bit operating to install.
... Thinkpads_User
Is the laptop still running? Run Task Manager, look at the Performance tab and see how many cores and processers it has. You need a two core CPU (as far as I know) for a 64-bit operating to install.
... Thinkpads_User
What OS and version are you currently running on that PC? Is it a 32 or 64 bit OS? Are you 100% sure you are actually booting from the DVD, and not running it from within the OS?
I'm saying this because I'd expect this behavior when you are running a 32 bit OS and starting the installation DVD from within it. Since a 32 bit OS can only be upgraded to another 32 bit OS, and not to 64 bit, you should only get the 32 bit versions as available options. But a fresh installation, booted to the installation DVD, should give you all the options.
I'm saying this because I'd expect this behavior when you are running a 32 bit OS and starting the installation DVD from within it. Since a 32 bit OS can only be upgraded to another 32 bit OS, and not to 64 bit, you should only get the 32 bit versions as available options. But a fresh installation, booted to the installation DVD, should give you all the options.
ASKER
I'm sure my machine is 64x.
I removed my operating system completely and deleted all partitions using bootable GParted ... So my laptop doesn't have any operating system ..
Then tried again using the bootable USB , getting the same result !
I removed my operating system completely and deleted all partitions using bootable GParted ... So my laptop doesn't have any operating system ..
Then tried again using the bootable USB , getting the same result !
ASKER
There are my laptop specs :
core i-7 4500 u
with 4096 KB L3 cache
and 8G RAM
core i-7 4500 u
with 4096 KB L3 cache
and 8G RAM
Check the BIOS settings.
Please go into the BIOS and set AHCI to Compatibility Mode. Some machines need to be set like that for install. See if now the install works and then if so, you can always change it back after.
... Thinkpads_User
... Thinkpads_User
ASKER
Thanks I solved it by the latest 8.1 64x from microsoft official website..
Thanks all
Thanks all
ASKER
I've requested that this question be closed as follows:
Accepted answer: 0 points for darroosh's comment #a39716310
for the following reason:
Solved
Accepted answer: 0 points for darroosh's comment #a39716310
for the following reason:
Solved
Thanks I solved it by the latest 8.1 64x from Microsoft official website..
Isn't that what we said to do above? http://#a39704204
... Thinkpads_User
Isn't that what we said to do above? http://#a39704204
... Thinkpads_User
Actually both of us recommended to rather go for 8.1 than 8.0 (#a39704161, #a39704204). But personally I'd suggest you rather delete the Question, as we still don't know why you didn't get the option to install the 64 bit OS from your original media.
@darroosh - Of course rindi also suggested a good solution. Please respond to our posts.
Thanks, .... Thinkpads_User
Thanks, .... Thinkpads_User
ASKER
I've requested that this question be deleted for the following reason:
Solved
Solved
If you already have Windows 8, install fresh as I have noted (do not try to upgrade a previous operating system in place) and upgrade to Windows 8.1 via the Microsoft Store.
If you do not have Windows 8, then get Windows 8.1 instead and install it fresh.
Windows 8.1 is a different operating system than Windows 8, not a service pack. So go carefully whichever route you choose. In any case, start with a fresh install.
... Thinkpads_User