Question

Dymo Label on Network--Suddenly does 14 or 24 copies

Asked by: Kelly_W

Hello all,
This is very bizarre issue.  
I have a Dymo Labelwriter 400 on a network (using an HP Jetdirect 175x) and it works most of the time, but every once in a while, the Dymo Label writer suddenly has 24 copies of one of the labels.  After 3 copies of the same label the Jetdirect stops working.  If I delete the what is in the job queue then the jet direct works.
(Quickly, these network printers reside on a Windows 2000 server (that runs a canned physician practice management software) and all users connect via remote desktop connection so doing a JetDirect 175x for printers is the only way that this canned software will print)
I have done the following:
1)  Replaced the jetdirect with a brand new one
2)  Replaced the Dymo Labelwriter with a brand new one.
3)  Replaced the USB cable going form the Labelwriter
3)  Replaced the network cables both from the Jetdirect to the wall outlet and also at the patch panel from the data drop to the switch.
4)  I also moved the drop from one port on the switch to another port on a different switch (this facility has two daisy chained switches).
This is the only one of the Dymo printers/Jetdirect cards that is on this network that this is happening to.  All others work correctly.
I do not know what to do to fix this issue.
Thanks,
Kelly W.

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Asked On
2009-03-30 at 15:59:04ID24279313
Tags

Windows 2000 Server

,

Dymo Label Printer

Topics

Windows 2000 Server

,

Networking Hardware

,

Printers

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Answers

 

by: TreyHPosted on 2009-03-30 at 19:38:01ID: 24025320

To start out with I'd change the IP address on the Jetdirect 175x. If it is obtaining automatically then assign a static to it. If it is already a static IP then change it to a known unused IP.

 

by: Kelly_WPosted on 2009-03-31 at 04:37:45ID: 24027698

Hello all,
I already have changed it's IP address but will do that again to another one.
No all IP addresses are static and we are not using DHCP.
Thanks,
Kelly

 

by: TreyHPosted on 2009-03-31 at 07:12:25ID: 24029102

Just trying to eliminate an IP conflict. Printing problems are always a bear....

 

by: Kelly_WPosted on 2009-03-31 at 07:18:52ID: 24029180

Hello,
I know what you mean about printing problems.
So far so good, but we will see when they start hitting this dymo label printer real heavy this afternoon.
Thanks,
Kelly W.

 

by: Kelly_WPosted on 2009-04-02 at 13:46:37ID: 31564588

Giving it a new IP address completely worked.  Three full days with no errors.
Thanks,
Kelly W.

20120131-EE-VQP-002

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