Question

Windows 2003 Std System Error (event id 1003) 1000008e / c0000005

Asked by: johnavargo

Our Windows 2003 server has been experiencing intermittent BSOD 1000008e / c0000005 (for several months - getting worse). I have uploaded the mini dump file to http://www.vwerks.net/downloads (Mini101305-1.zip) and need some assistance analyzing/understanding the results. If someone could take a look at it and let me know what they think - it would be greatly appreciated.

Some background information... Server is a Dell Poweredge 4400 running Windows 2003 standard and Exchange 2003. All MS issued service packs and patches have been installed. It is not a domain controller. Memory was replaced after this started to remove that as a potential factor (it didnt fix the issue). We are running Symantec Corporate Anti-virus client... we are following the recommendations from both MS and Symantec as it pertains to what not to scan with Exchange running on this box. I updated the NIC drivers this week, also after the problem began. Video drivers for the onboard Rage IIc are from MS as per original OS installation.

On one hand I want to resolve the issue since it has been challenging to overcome... on the other hand, not being to able to resolve the issue (fixable or not) is beneficial as well as since it enables me to replace this 5 yr old server.

Thanks in advance!

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Asked On
2005-10-14 at 10:42:10ID21595455
Tags

1003

,

1000008e

,

2003

,

event

,

windows

Topic

Windows 2003 Server

Participating Experts
3
Points
500
Comments
10

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Answers

 

by: Netman66Posted on 2005-10-14 at 10:47:21ID: 15087423

In past, I have found this was memory related - however, not the RAM itself but the motherboard - especially on a Dell.

If this server is not under warranty then replacing the motherboard might be the thing that gets you a new server.

 

by: johnavargoPosted on 2005-10-14 at 11:09:23ID: 15087632

It is not under warranty... and we would probably receive a system pull or refurb if we tried to replace it. That is not something I really want to entertain.

 

by: marc_nivensPosted on 2005-10-14 at 13:29:24ID: 15088788

This crash was caused by symevent.sys (Symantec Event Handler).  As I understand it, this driver is installed with PCAnywhere, and with Symantec Antivirus as well.  Update this driver if possible.

 

by: marc_nivensPosted on 2005-10-14 at 13:50:02ID: 15088935

 

by: johnavargoPosted on 2005-10-14 at 16:21:26ID: 15089620

After following the link and doing a little extra digging on my own, I downloaded and installed the update... now to give it a few days and see. Thanks!

 

by: cpc2004Posted on 2005-10-14 at 19:20:58ID: 15090030

Usually software error has consistent symptom. Hardware error occurs randomly and it has different symptom. For instance if hardware occurs at Norton AV and crash windows. The symptom will look like software problem at Norton AV.
Usually we require 5 to 6 minidump to determine the root cause. If all the dumps crashes with bugcheck codes and different modules, the culprit maybe hardware. If you can attach 5 to 6 minidumps at the webspace, I can confirm the culprit.

 

by: johnavargoPosted on 2005-10-14 at 19:43:11ID: 15090071

I have added a new zip file (mini_x_5.zip) that has 5 additional mini*.dmp files... they are available in the same location as previously posted.

Thank you.

 

by: marc_nivensPosted on 2005-10-14 at 19:51:30ID: 15090092

The other minidumps are exactly the same BTW, still crashing because of symevent.

 

by: johnavargoPosted on 2005-10-18 at 12:02:03ID: 15110437

No crashes to report since the Symevent patch was installed... typically we were getting, at a minimum, one each day.

Thank you Marc and everyone else that posted their thoughts.

 

by: Netman66Posted on 2005-10-18 at 16:22:03ID: 15112436

Interesting question.  I wouldn't have thought Symevent would still be causing this grief - it used to be a bad one, but I haven't seen this lately.

Good info!

20120131-EE-VQP-002

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