Question

Remote Assistance - File Invitation

Asked by: BorislavRadic

Hello,

I am looking for possibility to create Remote Assistance invitation using some command line tool.

In our network I have several domains and I do not have trust relationship between them and because of that I am not able to offer from any server on the network Remote Assistance to any clients. Also, client machines are without mail or Windows Messenger client, so the only possibility is storing of invitation in file.

I would like to avoid usage of Microsoft Help and Support Center because it is to complicated for my clients. Best solution would be batch file which creates invitation which is valid e.g. 1 hour and stores it on some network drive.

Any suggestion?

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Asked On
2007-02-08 at 14:58:52ID22155738
Tags

assistance

Topic

Windows 2003 Server

Participating Experts
3
Points
500
Comments
8

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Answers

 

by: brikeyesPosted on 2007-02-08 at 15:45:54ID: 18498277

have you condifered daneware all you need is the fire to be off or allow the port 6929 to be open  and the username and password for the pc , it is not free but cheap

 

by: brikeyesPosted on 2007-02-08 at 15:47:03ID: 18498283

 

by: Netman66Posted on 2007-02-08 at 20:00:22ID: 18499123

The command is:

msra /novice

If they can't take it from there, they sure do need help!  :o)

NM

 

by: Netman66Posted on 2007-02-08 at 20:09:36ID: 18499150

Oops!  I'm using Vista.  That command doesn't work in XP.

You can create a shortcut to deploy to the client.  The shortcut target is this:

hcp://cn=microsoft%20corporation,l=redmond,s=washington,c=us/Remote%20Assistance/Escalation/Common/rcscreen1.htm

Name it Remote Assistance Request.  

It's fairly easy to finish the rest of the Wizard from there.

NM


 

by: BorislavRadicPosted on 2007-02-09 at 00:28:07ID: 18499907

To brikeyes:

Offering of remote assistance would be OK but (as I know) it works only within same domain and between trusted domains. I have several domains without trust relationship.

To Netman66:

Not good enough. It would be the best if wizard does not appear at all. With hcp://cn=microsoft%20corporation,l=redmond,s=washington,c=us/Remote%20Assistance/Escalation/Common/rcscreen1.htm in shortcut user still must select how to send invitation (windows messenger, e-mail or file and then user must select where to store the file which is definitely far to complicated...

 

by: nickerscPosted on 2007-02-15 at 07:32:08ID: 18540857

In Vista you can also create a shortcut with the target  C:\Windows\System32\msra.exe.

20120131-EE-VQP-002

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