Question

Memory Leak W2k3 ID 2019 out of nonpaged Pool Tag NTID is growing

Asked by: Infopart

I try to find the reason for a memory leak. 3 new identical servers. one is crashing every 4-7 day with the known event id 2019 "out of nonpaged pool" error. On the crashing server the  NTID is constantly growing. I couldnt find out what tag NTID is for (stringsearch etc. done)?

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Asked On
2007-06-26 at 05:59:20ID22658111
Tags

ntid

,

pool

,

memory

,

leak

Topic

Windows 2003 Server

Participating Experts
6
Points
500
Comments
11

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Answers

 

by: 65tdPosted on 2007-06-26 at 06:01:57ID: 19363189

Is the /3Gb switch set in the boot.ini?

 

by: Robbie_LeggettPosted on 2007-06-26 at 06:07:09ID: 19363230

Try here for some possible solutions:

http://www.eventid.net/display.asp?eventid=2019&eventno=661&source=Srv&phase=1

Good luck :-)

 

by: InfopartPosted on 2007-06-26 at 06:25:57ID: 19363381

the /3 GB was set. I switched it off for testing. doesnt matter with or without /3G.

I tried and ckecked most of the actual solutions form eventid.net

Only 3 things left on this 3 indendical servers. One is Solidwork (CAD) Licensserver, second printerdrivers (this is the printserver in the domain), third PDMWorks (Vault for CAD). Then im out of ideas.

I disabled a document-scanning software from Richo. The effect was the server was crashing after 6-7 days instead of 3-5 days

 

by: bmsjeffPosted on 2007-06-26 at 07:06:06ID: 19363764

You might try poolmon.exe to troubleshoot the memory leak, it may be hard to find.
http://support.microsoft.com/kb/177415/en-us

Also, are you running McAfee 8.0, it has a know memory leak issue, if so there is a patch to fix this bug on their site.

 

by: InfopartPosted on 2007-06-26 at 07:15:35ID: 19363860

Thanbk you. i work already with poolmon and the tag NTID is the growing one. But i can't find the driver  or function behind NTID. Normly you can look in the SDK what driver is behind a tag but thisone is not listed.

 

by: GnartPosted on 2007-06-26 at 09:00:28ID: 19365117

Hi Infopart,
Download process monitor from http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/processmonitor.mspx
run it and locate the process behind NTID.

Gnart

 

by: bmsjeffPosted on 2007-06-26 at 10:51:06ID: 19366117

Process Monitor is a great utility created by SISINTERNALS.  Microsoft took over in July 06.
Here are some other utilities by them.
http://www.microsoft.com/technet/sysinternals/default.mspx

 

by: ccfcfcPosted on 2007-08-13 at 01:10:25ID: 19682080

We're having the exact same problem and I can confirm that NTID belongs to cpqteam.sys ...

findstr /s /m /c:NTID c:\*.sys
c:\WINDOWS\system32\drivers\cpqteam.sys

The current driver on the server is version 8.55 and it seems there is a memory leak in that driver.  There is a topic located on the HP website discussing this very subject...

Memory leak in cpqteam.sys?
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1147757

These are the stats from poolmon.exe for the server in question:

Tag  Type     Allocs            Frees            Diff   Bytes       Per Alloc
NTID Nonp    8782798 (  31)   8766098 (  31)    16700 29708040 (     0)   1778

I'm going to see about updating to the latest version 8.70 which should hopefully resolve the memory leak.

 

by: InfopartPosted on 2007-08-13 at 05:49:33ID: 19683446

Yes i can confirm it's the driver version 8.55. I made a rollback to 8.5 and everything is working fine now

 

by: dreamyguyPosted on 2007-10-30 at 05:14:54ID: 20176286

This is a known issue with HP. Installing the latest drivers for cpq.sys i.e. 8.7 should resolve the issue.

http://h18023.www1.hp.com/support/files/server/us/download/27384.html - HP Network Configuration Utility for Windows Server 2003

 

by: ccfcfcPosted on 2007-11-01 at 09:27:56ID: 20194393

Apologies, I meant to return here and update but totally slipped my mind.  Yes, we upgraded to 8.7 drivers a while ago and the server has been running fine ever since.

20120131-EE-VQP-002

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