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WSUS 3.0 Client Connectivity Issues
We've started using WSUS 3.0, and none of my clients are showing up as expected. All have different SID's and I have performed a series of troubleshooting steps. Please see below for more detailed info. Any and all help is always appreciated.
Here's what I've done and tested:
1.) GPO works
a. set to correct server, with correct port.
2.) Going to http://wsusserver/iuident.cab works.
3.) Ran the wsus client diagnostic tool. (Pass all the way around)
4.) Ran the gpupdate /force and wuauclt /detectnow
a. See errors below from windowsupdate.log from local workstation (cleaned of company info)
2007-10-01 11:26:07:042 1800 768 Agent *********** Agent: Refreshing global settings cache ***********
2007-10-01 11:26:07:042 1800 768 Agent * WSUS server: http://wsusserver/ (Changed)
2007-10-01 11:26:07:042 1800 768 Agent * WSUS status server: http://wsusserver/ (Changed)
2007-10-01 11:26:07:042 1800 768 Agent * Target group: http://wsusserver/ (Unchanged)
2007-10-01 11:26:07:042 1800 768 Agent * Windows Update access disabled: No (Unchanged)
2007-10-01 11:26:07:042 1800 768 AU AU received policy change subscription event
2007-10-01 11:26:07:058 1800 768 AU Sus server changed through policy.
2007-10-01 11:26:07:073 1800 768 AU AU Refresh required....
2007-10-01 11:26:07:089 1800 768 AU AU setting next detection timeout to 2007-10-01 16:26:07
2007-10-01 11:26:07:104 1800 768 AU Triggering Online detection (non-interactive)
2007-10-01 11:26:07:104 1800 768 AU #############
2007-10-01 11:26:07:104 1800 768 AU ## START ## AU: Search for updates
2007-10-01 11:26:07:104 1800 768 AU #########
2007-10-01 11:26:07:104 1800 768 AU <<## SUBMITTED ## AU: Search for updates [CallId = {1A9001A9-9F23-4793-BC6B-D
2007-10-01 11:26:07:104 1800 4858 Agent *************
2007-10-01 11:26:07:104 1800 4858 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2007-10-01 11:26:07:104 1800 4858 Agent *********
2007-10-01 11:26:07:104 1800 4858 Agent * Online = Yes; Ignore download priority = No
2007-10-01 11:26:07:104 1800 4858 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installa
2007-10-01 11:26:07:104 1800 4858 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B
2007-10-01 11:26:07:104 1800 4858 Misc Validating signature for C:\WINDOWS\SoftwareDistrib
2007-10-01 11:26:07:136 1800 4858 Misc Microsoft signed: Yes
2007-10-01 11:26:18:370 1800 4858 Misc Validating signature for C:\WINDOWS\SoftwareDistrib
2007-10-01 11:26:18:370 1800 4858 Misc Microsoft signed: Yes
2007-10-01 11:26:18:386 1800 4858 Misc Validating signature for C:\WINDOWS\SoftwareDistrib
2007-10-01 11:26:18:401 1800 4858 Misc Microsoft signed: Yes
2007-10-01 11:26:18:401 1800 4858 Setup *********** Setup: Checking whether self-update is required ***********
2007-10-01 11:26:18:401 1800 4858 Setup * Inf file: C:\WINDOWS\SoftwareDistrib
2007-10-01 11:26:18:433 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\cdm.dl
2007-10-01 11:26:18:448 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wuapi.
2007-10-01 11:26:18:479 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wuapi.
2007-10-01 11:26:18:479 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wuaucl
2007-10-01 11:26:18:495 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wuaucp
2007-10-01 11:26:18:526 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wuaucp
2007-10-01 11:26:18:542 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wuauen
2007-10-01 11:26:18:573 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wuauen
2007-10-01 11:26:18:589 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wucltu
2007-10-01 11:26:18:651 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wucltu
2007-10-01 11:26:18:683 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wups.d
2007-10-01 11:26:18:698 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wups2.
2007-10-01 11:26:18:714 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wuweb.
2007-10-01 11:26:18:714 1800 4858 Setup * IsUpdateRequired = No
2007-10-01 11:26:20:120 1800 4858 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2007-10-01 11:26:20:120 1800 4858 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B
2007-10-01 11:26:21:167 1800 4858 PT WARNING: Cached cookie has expired or new PID is available
2007-10-01 11:26:21:167 1800 4858 PT Initializing simple targeting cookie, clientId = 539e5fd5-e628-487a-b199-15
2007-10-01 11:26:21:167 1800 4858 PT Server URL = http://wsusserver/SimpleAuthWebService/SimpleAuth.asmx
2007-10-01 11:26:21:229 1800 4858 PT WARNING: GetAuthorizationCookie failure, error = 0x80244019, soap client error = 10, soap error code = 0, HTTP status code = 404
2007-10-01 11:26:21:229 1800 4858 PT WARNING: Failed to initialize Simple Targeting Cookie: 0x80244019
2007-10-01 11:26:21:229 1800 4858 PT WARNING: PopulateAuthCookies failed: 0x80244019
2007-10-01 11:26:21:229 1800 4858 PT WARNING: RefreshCookie failed: 0x80244019
2007-10-01 11:26:21:229 1800 4858 PT WARNING: RefreshPTState failed: 0x80244019
2007-10-01 11:26:21:229 1800 4858 PT WARNING: Sync of Updates: 0x80244019
2007-10-01 11:26:21:229 1800 4858 PT WARNING: SyncServerUpdatesInternal failed: 0x80244019
2007-10-01 11:26:21:229 1800 4858 Agent * WARNING: Failed to synchronize, error = 0x80244019
2007-10-01 11:26:21:339 1800 4858 Agent * WARNING: Exit code = 0x80244019
2007-10-01 11:26:21:339 1800 4858 Agent *********
2007-10-01 11:26:21:339 1800 4858 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2007-10-01 11:26:21:339 1800 4858 Agent *************
2007-10-01 11:26:21:339 1800 4858 Agent WARNING: WU client failed Searching for update with error 0x80244019
Here's what I've done and tested:
1.) GPO works
a. set to correct server, with correct port.
2.) Going to http://wsusserver/iuident.cab works.
3.) Ran the wsus client diagnostic tool. (Pass all the way around)
4.) Ran the gpupdate /force and wuauclt /detectnow
a. See errors below from windowsupdate.log from local workstation (cleaned of company info)
2007-10-01 11:26:07:042 1800 768 Agent *********** Agent: Refreshing global settings cache ***********
2007-10-01 11:26:07:042 1800 768 Agent * WSUS server: http://wsusserver/ (Changed)
2007-10-01 11:26:07:042 1800 768 Agent * WSUS status server: http://wsusserver/ (Changed)
2007-10-01 11:26:07:042 1800 768 Agent * Target group: http://wsusserver/ (Unchanged)
2007-10-01 11:26:07:042 1800 768 Agent * Windows Update access disabled: No (Unchanged)
2007-10-01 11:26:07:042 1800 768 AU AU received policy change subscription event
2007-10-01 11:26:07:058 1800 768 AU Sus server changed through policy.
2007-10-01 11:26:07:073 1800 768 AU AU Refresh required....
2007-10-01 11:26:07:089 1800 768 AU AU setting next detection timeout to 2007-10-01 16:26:07
2007-10-01 11:26:07:104 1800 768 AU Triggering Online detection (non-interactive)
2007-10-01 11:26:07:104 1800 768 AU #############
2007-10-01 11:26:07:104 1800 768 AU ## START ## AU: Search for updates
2007-10-01 11:26:07:104 1800 768 AU #########
2007-10-01 11:26:07:104 1800 768 AU <<## SUBMITTED ## AU: Search for updates [CallId = {1A9001A9-9F23-4793-BC6B-D
2007-10-01 11:26:07:104 1800 4858 Agent *************
2007-10-01 11:26:07:104 1800 4858 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2007-10-01 11:26:07:104 1800 4858 Agent *********
2007-10-01 11:26:07:104 1800 4858 Agent * Online = Yes; Ignore download priority = No
2007-10-01 11:26:07:104 1800 4858 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installa
2007-10-01 11:26:07:104 1800 4858 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B
2007-10-01 11:26:07:104 1800 4858 Misc Validating signature for C:\WINDOWS\SoftwareDistrib
2007-10-01 11:26:07:136 1800 4858 Misc Microsoft signed: Yes
2007-10-01 11:26:18:370 1800 4858 Misc Validating signature for C:\WINDOWS\SoftwareDistrib
2007-10-01 11:26:18:370 1800 4858 Misc Microsoft signed: Yes
2007-10-01 11:26:18:386 1800 4858 Misc Validating signature for C:\WINDOWS\SoftwareDistrib
2007-10-01 11:26:18:401 1800 4858 Misc Microsoft signed: Yes
2007-10-01 11:26:18:401 1800 4858 Setup *********** Setup: Checking whether self-update is required ***********
2007-10-01 11:26:18:401 1800 4858 Setup * Inf file: C:\WINDOWS\SoftwareDistrib
2007-10-01 11:26:18:433 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\cdm.dl
2007-10-01 11:26:18:448 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wuapi.
2007-10-01 11:26:18:479 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wuapi.
2007-10-01 11:26:18:479 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wuaucl
2007-10-01 11:26:18:495 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wuaucp
2007-10-01 11:26:18:526 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wuaucp
2007-10-01 11:26:18:542 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wuauen
2007-10-01 11:26:18:573 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wuauen
2007-10-01 11:26:18:589 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wucltu
2007-10-01 11:26:18:651 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wucltu
2007-10-01 11:26:18:683 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wups.d
2007-10-01 11:26:18:698 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wups2.
2007-10-01 11:26:18:714 1800 4858 Setup Update NOT required for C:\WINDOWS\system32\wuweb.
2007-10-01 11:26:18:714 1800 4858 Setup * IsUpdateRequired = No
2007-10-01 11:26:20:120 1800 4858 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2007-10-01 11:26:20:120 1800 4858 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B
2007-10-01 11:26:21:167 1800 4858 PT WARNING: Cached cookie has expired or new PID is available
2007-10-01 11:26:21:167 1800 4858 PT Initializing simple targeting cookie, clientId = 539e5fd5-e628-487a-b199-15
2007-10-01 11:26:21:167 1800 4858 PT Server URL = http://wsusserver/SimpleAuthWebService/SimpleAuth.asmx
2007-10-01 11:26:21:229 1800 4858 PT WARNING: GetAuthorizationCookie failure, error = 0x80244019, soap client error = 10, soap error code = 0, HTTP status code = 404
2007-10-01 11:26:21:229 1800 4858 PT WARNING: Failed to initialize Simple Targeting Cookie: 0x80244019
2007-10-01 11:26:21:229 1800 4858 PT WARNING: PopulateAuthCookies failed: 0x80244019
2007-10-01 11:26:21:229 1800 4858 PT WARNING: RefreshCookie failed: 0x80244019
2007-10-01 11:26:21:229 1800 4858 PT WARNING: RefreshPTState failed: 0x80244019
2007-10-01 11:26:21:229 1800 4858 PT WARNING: Sync of Updates: 0x80244019
2007-10-01 11:26:21:229 1800 4858 PT WARNING: SyncServerUpdatesInternal failed: 0x80244019
2007-10-01 11:26:21:229 1800 4858 Agent * WARNING: Failed to synchronize, error = 0x80244019
2007-10-01 11:26:21:339 1800 4858 Agent * WARNING: Exit code = 0x80244019
2007-10-01 11:26:21:339 1800 4858 Agent *********
2007-10-01 11:26:21:339 1800 4858 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2007-10-01 11:26:21:339 1800 4858 Agent *************
2007-10-01 11:26:21:339 1800 4858 Agent WARNING: WU client failed Searching for update with error 0x80244019
smilerz
Try typing (regsvr32 msxml3.dll ) on one of the clients then (wuauclt.exe /detectnow ) and see if it registers correctly in WSUS.
ASKER
Doesn't look like anything changed...
2007-10-01 13:45:22:215 1800 45dc PT WARNING: Cached cookie has expired or new PID is available
2007-10-01 13:45:22:215 1800 45dc PT Initializing simple targeting cookie, clientId = 539e5fd5-e628-487a-b199-15
2007-10-01 13:45:22:215 1800 45dc PT Server URL = http://wsus/SimpleAuthWebService/SimpleAuth.asmx
2007-10-01 13:45:22:215 1800 45dc PT WARNING: GetAuthorizationCookie failure, error = 0x80244019, soap client error = 10, soap error code = 0, HTTP status code = 404
2007-10-01 13:45:22:215 1800 45dc PT WARNING: Failed to initialize Simple Targeting Cookie: 0x80244019
2007-10-01 13:45:22:215 1800 45dc PT WARNING: PopulateAuthCookies failed: 0x80244019
2007-10-01 13:45:22:215 1800 45dc PT WARNING: RefreshCookie failed: 0x80244019
2007-10-01 13:45:22:215 1800 45dc PT WARNING: RefreshPTState failed: 0x80244019
2007-10-01 13:45:22:215 1800 45dc PT WARNING: Sync of Updates: 0x80244019
2007-10-01 13:45:22:215 1800 45dc PT WARNING: SyncServerUpdatesInternal failed: 0x80244019
2007-10-01 13:45:22:215 1800 45dc Agent * WARNING: Failed to synchronize, error = 0x80244019
2007-10-01 13:45:22:247 1800 45dc Agent * WARNING: Exit code = 0x80244019
2007-10-01 13:45:22:247 1800 45dc Agent *********
2007-10-01 13:45:22:247 1800 45dc Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2007-10-01 13:45:22:247 1800 45dc Agent *************
2007-10-01 13:45:22:247 1800 45dc Agent WARNING: WU client failed Searching for update with error 0x80244019
2007-10-01 13:45:22:247 1800 45d0 AU >>## RESUMED ## AU: Search for updates [CallId = {E3A910A9-349C-4B79-8016-E
2007-10-01 13:45:22:247 1800 45d0 AU # WARNING: Search callback failed, result = 0x80244019
2007-10-01 13:45:22:247 1800 45d0 AU # WARNING: Failed to find updates with error code 80244019
2007-10-01 13:45:22:247 1800 45d0 AU #########
2007-10-01 13:45:22:247 1800 45d0 AU ## END ## AU: Search for updates [CallId = {E3A910A9-349C-4B79-8016-E
2007-10-01 13:45:22:247 1800 45d0 AU #############
2007-10-01 13:45:22:247 1800 45d0 AU AU setting next detection timeout to 2007-10-01 23:45:22
2007-10-01 13:45:22:247 1800 45d0 AU Setting AU scheduled install time to 2007-10-04 03:00:00
2007-10-01 13:45:22:215 1800 45dc PT WARNING: Cached cookie has expired or new PID is available
2007-10-01 13:45:22:215 1800 45dc PT Initializing simple targeting cookie, clientId = 539e5fd5-e628-487a-b199-15
2007-10-01 13:45:22:215 1800 45dc PT Server URL = http://wsus/SimpleAuthWebService/SimpleAuth.asmx
2007-10-01 13:45:22:215 1800 45dc PT WARNING: GetAuthorizationCookie failure, error = 0x80244019, soap client error = 10, soap error code = 0, HTTP status code = 404
2007-10-01 13:45:22:215 1800 45dc PT WARNING: Failed to initialize Simple Targeting Cookie: 0x80244019
2007-10-01 13:45:22:215 1800 45dc PT WARNING: PopulateAuthCookies failed: 0x80244019
2007-10-01 13:45:22:215 1800 45dc PT WARNING: RefreshCookie failed: 0x80244019
2007-10-01 13:45:22:215 1800 45dc PT WARNING: RefreshPTState failed: 0x80244019
2007-10-01 13:45:22:215 1800 45dc PT WARNING: Sync of Updates: 0x80244019
2007-10-01 13:45:22:215 1800 45dc PT WARNING: SyncServerUpdatesInternal failed: 0x80244019
2007-10-01 13:45:22:215 1800 45dc Agent * WARNING: Failed to synchronize, error = 0x80244019
2007-10-01 13:45:22:247 1800 45dc Agent * WARNING: Exit code = 0x80244019
2007-10-01 13:45:22:247 1800 45dc Agent *********
2007-10-01 13:45:22:247 1800 45dc Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2007-10-01 13:45:22:247 1800 45dc Agent *************
2007-10-01 13:45:22:247 1800 45dc Agent WARNING: WU client failed Searching for update with error 0x80244019
2007-10-01 13:45:22:247 1800 45d0 AU >>## RESUMED ## AU: Search for updates [CallId = {E3A910A9-349C-4B79-8016-E
2007-10-01 13:45:22:247 1800 45d0 AU # WARNING: Search callback failed, result = 0x80244019
2007-10-01 13:45:22:247 1800 45d0 AU # WARNING: Failed to find updates with error code 80244019
2007-10-01 13:45:22:247 1800 45d0 AU #########
2007-10-01 13:45:22:247 1800 45d0 AU ## END ## AU: Search for updates [CallId = {E3A910A9-349C-4B79-8016-E
2007-10-01 13:45:22:247 1800 45d0 AU #############
2007-10-01 13:45:22:247 1800 45d0 AU AU setting next detection timeout to 2007-10-01 23:45:22
2007-10-01 13:45:22:247 1800 45d0 AU Setting AU scheduled install time to 2007-10-04 03:00:00
WSUS is usually installed at a specific port (8530 by default I think). Make sure the WSUS configuration includes the port along with the url (http://WSUS:8350)
ASKER
I have tried specifying 8530, 80, and just server name, and still come up with the same errors. I can change my GP, run the force, and another detectnow if you would like to see the logs after that? Let me know. Otherwise, note that I have tried that. :-)
have you tried manually configuring a client to see if WSUS is working at all?
ASKER
I definitively say no, since I'm not aware of how to manually configure a client. Do you have a link I could follow?
ASKER CERTIFIED SOLUTION
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ASKER
That did the trick. What I don't understand is why, since I was sure to run newsid.exe on all of our workstations after imaging them. Do you have any insight? Is this a WSUS only SID that needs to be regenerated on all of our machines? Oh, and thanks for you help!!!
I believe that it is a Windows Update specific SID.
ASKER
I may have spoken slightly too soon... I did the same on a different machine, and still the same errors come up. Any further suggestions?
Did you register the msxml3.dll as well?
ASKER
Sure did. I just went back and checked the logs on the original machine (mine), and SOAP errors came back when I did another detectnow. I'm really beginning to dislike WSUS 3.0. We never had these problems with 2.x.
ASKER
I found it!!! Score one for the home team! See the below link.
http://support.microsoft.com/kb/923507/
Apparently, SP1 on 2K3 didn't play well with WSUS. Or at least was tossing out the wrong SOAP packet. I really hope that this helps someone else in the future!! Thanks for your help smilerz! Without your fixes it still didn't work, so I am glad I awarded you the points!!
http://support.microsoft.com/kb/923507/
Apparently, SP1 on 2K3 didn't play well with WSUS. Or at least was tossing out the wrong SOAP packet. I really hope that this helps someone else in the future!! Thanks for your help smilerz! Without your fixes it still didn't work, so I am glad I awarded you the points!!
glad to help