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8.1

Troubleshoot Unknown Software Exception Error 0xc0000005 at location 0x7d61f4d7

Asked by kibbs in Windows 2003 Server, Computer Motherboards, Windows 64-bit

OS:  Windows Standard Server 2003 R2 SP2 x64 Version.
8 GIg Ram, 2 x 1.8 Quad Core Intel, Motherboard:  Intel S50000VSA

QUESTION:  
Everytime when I shut down my machine I get the error:
"The Exception unknown software exception (0xc0000005) occured in the application at location 0x7d61f4d7, Click OK to Terminate the Program."  

Can someone please suggest how I can find out which software is causing the problem?  Is this a serious issue?  At this time, it only happens when I shut down.  

PS>  I Have Symantec Endpoint Antivirus on the Server and a Full Scan indicates no malware of virus.  
Thanks!

How does one go about troubleshooting then resolving this issue?

[+][-]03/06/08 07:50 AM, ID: 21061389Accepted Solution

Your question has an Asker Certified™ answer! kibbs verified that this solution worked for them--which means it will likely work for you, too. Click to view the solution free for 30-days now.

About this solution

Zones: Windows 2003 Server, Computer Motherboards, Windows 64-bit
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Solution Provided By: plug1
Participating Experts: 2
Solution Grade: A
 
[+][-]03/06/08 08:19 AM, ID: 21061773Author Comment

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[+][-]03/06/08 08:26 AM, ID: 21061863Expert Comment

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[+][-]03/06/08 08:37 AM, ID: 21062020Author Comment

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[+][-]03/06/08 08:39 AM, ID: 21062040Assisted Solution

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[+][-]03/06/08 01:03 PM, ID: 21064746Author Comment

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[+][-]03/06/08 01:04 PM, ID: 21064748Author Comment

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