Hi - Thanks. Did that, was not able to replicate by ending processes individually in TaskManager.
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Troubleshoot Unknown Software Exception Error 0xc0000005 at location 0x7d61f4d7
OS: Windows Standard Server 2003 R2 SP2 x64 Version.
8 GIg Ram, 2 x 1.8 Quad Core Intel, Motherboard: Intel S50000VSA
QUESTION:
Everytime when I shut down my machine I get the error:
"The Exception unknown software exception (0xc0000005) occured in the application at location 0x7d61f4d7, Click OK to Terminate the Program."
Can someone please suggest how I can find out which software is causing the problem? Is this a serious issue? At this time, it only happens when I shut down.
PS> I Have Symantec Endpoint Antivirus on the Server and a Full Scan indicates no malware of virus.
Thanks!
How does one go about troubleshooting then resolving this issue?
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Answers
Nothing Really, I've taken a pretty close look at that.. I am going to try and change the DEP settings from ALL software applications to just windows esstenial applications and see what happens.. This server is in testing right now but I need it in a production environment soon.. Cant do it with this stupid error happening or its my -ss. :)
First, check Application and System Event Logs for clues. If you don't find anything out of the ordinary, I would agree w/ plug1, this is probably not something to worry about.
I assume that all applications have been shut down prior to the shutdown? If so, it is likely an issue w/ something running as a service. To troubleshoot, try the following:
From the run prompt, type MSCONFIG & hit enter. On the Services tab, click the checkbox at the bottom to "Hide All Microsoft Services."
Now, disable all other services and reboot -- do you get the error? If so, the issue is w/ a 3rd party service that you just disabled and you can enable them one by one to find the culprit. If not, re-enable them all b/c it's not related to a service.
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by: plug1Posted on 2008-03-06 at 07:50:39ID: 21061389
Before shutting down kill the processes in the task manager one by one until you see the above error, this will tell you whats causing it assuming that you see the error.