That is true - however if remote users want to print to this printer, and they will, I don't want to have to set it up for 60 engineers.
I love HP hardware but I have hated thier software, drivers etc. for years!
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Question
This printer won't print from its' queue without the spooler service being restarted for each job.
I have multiple printers at this site and I have set up hundreds of printers in the past.
For whatever reason this HP2600n won't print out of the network queue unless I restart the spooling service. No matter who sends a job. For instance, Joe sends a job and it gets stuck in the queue. All jobs sent will stack up behind Joe's. Restarting Joe's does nothing - if I delete Joe's the next job hangs too. The only thing that works is to restart the spooling service and then all jobs will print - however if Joe prints while the backed up jobs are running - then when it gets to Joe's new job it will hang again.
I have removed the printer and its port and re added it. I have the latest drivers and have tried the CD rom drivers too but nothing seems to help - if I don't restart the spooling service it won't print.
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Answers
Well, honestly it's the fragility of the Windows Print Spooler to blame. I set up many offices with direct IP printing simply to avoid this exact issue: a single point of failure.
Joe is probably printing something that has unrecognized fonts or something similar that freaks out the print spooler and then *print spoils* it for everyone. Check his print driver settings for the shared printer to make sure nothing goofy exists.
Also, do you have this printer set up on the server as available in the Active Directory? That will avoid some issues with people installing the printer locally with any *customization*. They simply connect to use it or don't.
Actually it is anything sent to that specific printer - including test pages. The other printers in that office all use the Windows Spooler along with all of my offices.
I used Joe as an example but it is anybody printing to it. So if Barb prints her job will hang too, no matter what it is until the spooler is restarted.
This problem occurs only for this printer. I have used two different drivers, the latest one downloaded from the HP website and the 'signature' Microsoft driver off of the CD ROM.
I will also open a case with HP and update this case with whatever they come up with.
On another note, the printer has reset itself to factory defaults 3 times now in the past week. I can tell when it does that because it takes a DHCP address when it does it and I have to go back in and set it to Manual etc.
Hmmm. Have you seen this? http://forums12.itrc.hp.co
Have you upgraded the firmware for the printer?
Are you ONLY installing the print driver instead of the entire software package?
Well we got it to work.
The tech on Chat was trying to get me to install it locally on all machines.
Digging deeper I found a technical note stating that there is a known problem printing to this printer from a share. There were three workarounds. The first one worked.
What we had to do was uncheck the bi-directional printing support checkbox on the Ports tab of the shared printer on our server. After that prints were able to go through without any problems.
We still are not sure about the resetting to factory defaults issue. We'll see if that occurs again in the next day or two.
Unchecking the box also fixed the problem of the printer resetting itself to factory defaults.
I can get to the printer when it takes a DHCP address via the Web interface. It is a small jobsite office and they don't have local IT staff onsite.
The printer is used by many not on the local site and needs to be shared off of their server. It's more critical for the remote users. Locally they have a different printer that they use as their default printer.
Thank you for your assistance with this question swaller. Take Care.
Fantastic, I have hundreds of 2600n's out in the field which now currenlty have this issue.
People use a TS and the printers were moved from direct IP printing to another server then shared, now this issue is plaguing everyone.
I also get the reset to factory settings problem, so if this bi-directional box fixes things i'll buy you all cookies.
Will let you know what happens.
Cheers
Ian
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by: swallerPosted on 2008-03-19 at 15:14:14ID: 21166422
A quick fix is to setup Joe print driver with a direct IP address to that printer. That way Joe will use his own print spooler and won't crash the server's.