Question

Lan card drops out and says its not connected.

Asked by: smgshelpdesk

Hi There
              We have a NEC Express 5800/320Lb-R server running 2003 Server on it, every day for the past week and a half our server drops the Stratus emb-82544GC Copper Gigabit Adapter and says its not connected.  Even disabling the card and re enabling it does not bring it up, only restarting the server fixes it, only for it to do it again.  We have found in the Event Viewer the following errors.

Error 1-

Date - 23/04/2008     Source: sragbe
Time: 9:50:02AM    Category: None
Type: Error             Event ID: 788

Description:
Adapter Stratus emb-82544GC Copper Gigabit Adapter #2: Device quiesced; reporting link down

Error 2 -

Date - 23/04/2008     Source: sragbe
Time: 9:50:02AM    Category: None
Type: Error             Event ID: 788

Description: -
Adapter Stratus emb-82544GC Copper Gigabit Adapter #2: Device quiesced; reporting link down

Error 3 -

Date - 23/04/2008     Source: sragbe
Time: 9:50:02AM    Category: None
Type: Error             Event ID: 787

Description -
Adapter Stratus emb-82544GC Copper Gigabit Adapter #2 received an unexpected frame that was too long; shooting adapter.

Error 4 -

Date - 23/04/2008     Source: sragbe
Time: 9:50:02AM    Category: None
Type: Error             Event ID: 52

Description:
Device 10/3 is now BROKEN

Error 5 -

Date - 23/04/2008     Source: srabb
Time: 9:50:02AM    Category: None
Type: Information             Event ID: 63

Description -
Device 10/3 is now OFFLINE

This server does not a large strain on it as, it handles printing and is a secondary DNS.  Other than that we can't work out why this card keeps dropping out.

Please Help!!


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Asked On
2008-04-22 at 20:53:55ID23345431
Tags

Microsoft

,

Sever

,

2003

,

NEC

,

FT Server

,

NEC Express 5800/320Lb-R

Topics

Windows 2003 Server

,

Network Cards & Adapters

,

Networking Hardware

Participating Experts
2
Points
500
Comments
6

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Answers

 

by: Jaymz_RPosted on 2008-04-22 at 20:57:05ID: 21417673

New NIC?  They are what, $20.  Sounds like complicated software related or hardware related.  Downtime vs Price.  New NIC might be the way.

 

by: pAceMakerNZPosted on 2008-04-22 at 21:00:20ID: 21417684

Try forcining it's link speed to either 10, 100 or 1000 in the NICs properties.

 

by: pAceMakerNZPosted on 2008-04-22 at 21:00:39ID: 21417686

** Sorry for the typo above.

 

by: smgshelpdeskPosted on 2008-04-22 at 21:00:45ID: 21417688

Jaymz,
            Thanks for your prompt reply but this is a Teamed Gigabit adapter onboard a Fault Tolerant NEC blade server, its not a standard network card, its acutally a fibre NIC.

But however i do see your point and will look at switching blades and see if the new blade helps.

 

by: Jaymz_RPosted on 2008-04-22 at 23:26:20ID: 21418125

Sorry was unaware this was a teamed nic on a blade server.  Don't know much about the products in the NEC Range.  Looking at the steps involved in the crash above.  It gets link down, then an oversize packet that just shoots everything downwards.  Plug this NIC into a different Switch or Port than it's currently in if you have spare FC ports.  It could be the switch causing the problems.

 

by: smgshelpdeskPosted on 2008-04-23 at 15:03:26ID: 31451472

Thanks, you did point me in the right direction and we have switched blades on the server (which has new NIC) so far this has worked.

Cheers

20120131-EE-VQP-002

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