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05.02.2008 at 05:02AM PDT, ID: 23371281
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Unable to authenticate Outlook - Kerberos error 40960 and error 4 - related?

Asked by prodriveit in Windows 2003 Server, Exchange Email Server

Tags: Microsoft, Windows Server, 2003 Standard, DC

1 primary server, HP ML370 G3,  running win2003 and Exchange 2003
3 x Win2003 member servers at other sites also running Win2003 and Exchange 2003

Since a bizarre server crash on the primary server , Outlook clients based at the other 3 sites, cannot authentice if their mailbox is sat in the Primary server's exchange mailbox store.  (The server crashed due to a floppy diskette controller failure - this was resolved by resetting the server NVRAM and disconnecting the floppy drive).

If the primary server hosts a user's mailbox and they are at one of the other 3 sites, they are constantly prompted byOutlook to enter their username and password.  The credentials are always rejected.  This also happens with Outlook Web Access.  

The only work around I could think of was to move the affected user's mailboxes to another Exchange server which allowed them to authenticate ok.

On the first bootup after the crash, the primary server clock had been reset to 2003.  This was immediately changed to the correct date/time.  At the time the system event log had a few Kerberos SPNEGO entries stating that the other 3 member servers couldn't authenticate with the Primary because of the huge time difference.  These errors stopped appearing when the time was corrected.  All servers have the same time, within 1 minute difference.

But still Outlook cannot authenticate from other sites.  One of the site's also cannot access shared folders on the primaryServer by hostname, its only possible by IP address.  The member server can however, just the client PCs (XP Pro) cannot.

Errors/Warnings logged on the Primary server in the code snippets below.

Any help or direction would be appreciated.


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Event Type:	Warning
Event Source:	LSASRV
Event Category:	SPNEGO (Negotiator) 
Event ID:	40960
Date:		29/04/2008
Time:		13:24:57
User:		N/A
Computer: 	primaryServer
Description:
The Security System detected an authentication error for the server 
 
cifs/memberServer1.domainName.group.  The failure code from authentication protocol Kerberos was 
 
"The attempted logon is invalid. This is either due to a bad username or authentication  information.
 (0xc000006d)".
 
________________________________________
 
"Event Type:	Error
Event Source:	Kerberos
Event Category:	None
Event ID:	4
Date:		29/04/2008
Time:		13:25:03
User:		N/A
Computer:	         primaryServer
Description:
The kerberos client received a KRB_AP_ERR_MODIFIED error from the server 
 
host/primaryServer.starenergy.group.  The target name used was LDAP/primaryServer. This indicates 
 
that the password used to encrypt the kerberos service ticket is different than that on the 
 
target server. Commonly, this is due to identically named  machine accounts in the target realm 
 
(domainName.GROUP), and the client realm.   Please contact your system administrator."
[+][-]05.02.2008 at 05:10AM PDT, ID: 21485970

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[+][-]05.02.2008 at 05:25AM PDT, ID: 21486059

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[+][-]05.02.2008 at 05:31AM PDT, ID: 21486094

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[+][-]05.02.2008 at 06:00AM PDT, ID: 21486246

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[+][-]05.06.2008 at 09:11AM PDT, ID: 21508532

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About this solution

Zones: Windows 2003 Server, Exchange Email Server
Tags: Microsoft, Windows Server, 2003 Standard, DC
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Solution Provided By: prodriveit
Participating Experts: 1
Solution Grade: B
 
 
[+][-]05.06.2008 at 09:23AM PDT, ID: 21508638

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[+][-]05.06.2008 at 07:21PM PDT, ID: 21512732

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[+][-]05.10.2008 at 05:52AM PDT, ID: 21538859

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