Question

Scheduled Tasks launching apps under svchost using rundll32.exe

Asked by: ShineOn

A curious issue has popped up on my Windows 2003 R2 SP2 server.  First some background:

There are many legacy MS-Access 2003 "applications" I must support.  These applications not only update databases, they also do file operations and other "automation" processes.

These applications are scheduled using the good-old Scheduled Tasks app.  The way the scheduled tasks are set up is using the link to MS-Access in the start menu. with the .MDB file for each app as an argument, as follows (with sensitive info using generic terms):

Run:  "C:\Documents And Settings\All Users\Start Menu\Programs\Microsoft Office\Microsoft Office Access 2003.lnk" M:\Automated\AccessApp1.mdb
Start In: "C:\Documents And Settings\All Users\ Start Menu\Programs\Microsoft Office"
Run As: <doman>\<user>

Note that the location of the MDB is on a mapped drive on another server.

Apparently it's necessary to have the scheduled task using the start menu link instead of the actual EXE file for some oddball reason I haven't had the time or energy to research.  This is the way they were when I inherited them.

That said, normally they will run in the foreground, and if you watch with Process Explorer, they'll be underneath the Windows Explorer instance where all the other foreground apps run.  

On rare occasions when someone not knowing better did not log in the server with the user ID so the foreground was established, the apps would try to run under svchost, but would get nowhere because they rely on mapped drives, which are unavailable if you don't have the desktop active, but that's not the case here.

This past weekend, every day, they all instantiated under svchost running under rundll32.exe, ran to completion, but left the task hanging there.  The server was logged in as normally, but this odd thing happened.  Nothing in the event logs indicate anything out of the ordinary.  All of the instances were still sitting there Monday, yet were complete.

The command line for the svchost rundll instances look like the following (from the "command line" field of Process Explorer):

RUNDLL32.EXE Shell32.dll, ShellExec_RunDLL ?0x400?"C:\Documents And Settings\All Users\Programs\Microsoft Office\Microsoft Office Access 2003.lnk" M:\Automated\AccessApp1.mdb

The Question: What might cause this to happen?

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Asked On
2008-05-19 at 15:10:37ID23415361
Tags

Windows Server 2003 R2

,

Scheduled Tasks

,

MS-Access

,

Rundll32

Topics

Windows 2003 Server

,

Microsoft Windows Operating Systems

,

Access Coding/Macros

Participating Experts
3
Points
500
Comments
13

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Answers

 

by: wgoodfellowPosted on 2008-05-19 at 16:46:00ID: 21602463

Have you looked at the command shell to see if someone changed it to not close on exit?  It's possible if that was changed that the access process ended, but never closed the shell that was opened for it.

 

by: JDettmanPosted on 2008-05-20 at 05:50:42ID: 21605615

 I read your question with interest as I have had numerious problems with Access 2000 and Windows 2003 server, although I call the MSACCESS.EXE directly from the task.   What I see is C000005 errors in task scheduler.  Job runs fine but then hangs at exit.   The other problem I have is that I cannot get any of the jobs to run unless the server is logged in as the user specified in the task.  If not logged in, the jobs simply hang at startup.

  I got around the first problem by enabling Dr. Watson as the default debugger, then setting it so it basically ignored the error without generating any popups.  

  When I bumped into this, I worked on it for several days, trying various methods of launching the Access jobs; directly, from a batch file, used a different scheduler, etc.  But I must admit I never though of calling a shortcut off a menu.  The only advantage I can see from that is getting any command line switches included.

  But overall, I never did find a true fix and came to the conclusion that it was a bug in the MSACCESS.EXE.  Since this was something other then the current release, I highly doubt I'd ever see a fix even if I did report it, so I never bothered.

JimD.  

 

by: ShineOnPosted on 2008-05-20 at 09:27:35ID: 21607786

I wonder if it was flakiness due to memory issues.  There is an MSSQL database (installed by a 3rd party app) on that server and I had other problems this morning - quite different, processes just plain hung or unable to make their connections - because apparently the version of the MSSQL engine this app uses has a memory leak.  After stopping/starting the database, I could get a number of things to function again.  The "private bytes" in use by that MSSQL went from over 800 megs down to around 20 megs...

That doesn't mean it caused the "running under svchost" issue - just that it seems coincidental that the MSSQL memory leak occurred the very next day.

This sounds so familiar, the memory leak that is.  I may have to schedule a regular refresh of the mssql engine.  What a pain in the rear.

I haven't checked on the command-shell close-on-exit thing yet.  I don't know that the scheduled tasks process uses the same command shell instance as running "cmd.exe" from start...run.  It may have its own registry entries, in other words.  I don't know why anyone would change that, but I would like to check.

Does anyone know about settings for the shell instance called by "scheduled tasks?"

 

by: ShineOnPosted on 2008-05-20 at 09:34:40ID: 21607863

Oh, and the C0000005 error using msaccess.exe, and/or the task hanging open - I think that may be the "why" of using the link.  Maybe using the link forces the app to launch using the scheduled task's user credentials in the foreground, or something...  Maybe I'll dig into that a bit, if for no other reason to satisfy my curiosity.  I hate doing things "because that's the way we do it."  There's usually an underlying reason, and if it's a workaround, continuing with the status quo could continue to mask an underlying configuration flaw or the like.  Sometimes it takes a problem like this to actually fix the underlying problem instead of letting the workaround stay in place "because that's the way we do it."

 

by: ShineOnPosted on 2008-05-26 at 21:45:57ID: 21649396

Update:

Still ironing out the kinks.  A big part of the problem was that the DC wasn't starting.  It seemed at first to be resolved by increasing the max RPC endpoints.  I'll dig up the KB article later and post it.  

There were event log entries that pointed to running out of RPC endpoints, but not in so many words.  The failure event log entries made frequent reference to "not enough storage available" - but that's not what it "meant."  It took a lot of digging but it seems that this misleading error message actually indicates a shortage of RPC endpoints.

Even after getting it so the DC would start, there's still some things not behaving normally.  Again, I will post back with more detail later.

 

by: ShineOnPosted on 2008-06-02 at 20:08:26ID: 21697325

Still working on it.  It's a pain.  

 

by: JDettmanPosted on 2008-06-03 at 05:23:06ID: 21699575

Thanks for the continued updates.

JimD

 

by: ShineOnPosted on 2008-06-09 at 21:59:09ID: 21748585

Will get back to it soon.  Need to catch up on other stuff.

 

by: ShineOnPosted on 2008-07-29 at 19:09:17ID: 22117103

I may never get back to this.  I wish I had an answer.

 

by: QuitchPosted on 2008-08-21 at 00:12:55ID: 22276896

C000005 can often be associated with DEP. Have you setup DEP to cover everything, not just Windows processes?

 

by: ShineOnPosted on 2008-08-21 at 11:44:00ID: 22282923

Nope.  DEP is set to default, not everything.

 

by: JDettmanPosted on 2008-08-23 at 07:25:05ID: 22297073

<<C000005 can often be associated with DEP. Have you setup DEP to cover everything, not just Windows processes?>>

  When I was troublshooting my problem, I tried every combination of DEP possible.  No go with any of them.

JimD.

 

by: ShineOnPosted on 2008-08-24 at 14:46:42ID: 22302146

The C0000005 errors in task scheduler are, I believe, from launching the executable directly rather than using the shortcut link from the active user profile.  The task scheduler wouldn't have the right permissions to run something in the foreground, which is where ms-access apps have to run in order to work consistently, so you have to use the link which, if I remember right, forces it to use the user ID you select for the task, to run it interactively, instead of the non-interactive system user the scheduler service runs under.

Or something like that. ;)

My issue wasn't C0000005, it was the task running in the background under svchost instead of interactively under Explorer, even though it was configured to run in the foreground.

20120131-EE-VQP-002

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