Question

WSUS 8024401b Error: Failure Content Download in branch offices

Asked by: it-maintenance

Good day dear experts,
All of our clients in branch offices show the "8024401b AutomaticUpdates Failure Content Download Error: Download failed" error in the ReportingEvents.log. The WindowsUpdate.log shows "Error 0x8024401b occurred while downloading update; notifying dependent calls" and "FATAL: DM:CAgentDownloadManager::DownloadUpdate: pDownloadJob->Init failed with 0x8024401b.".

Our main WSUS server is located at the headquarters and is configured to download and store updates locally. The branch office WSUS servers are set up as Replicas and do not store any updates. They simply get the approvals from the main server and clients are then configured to install Updates from Microsoft Update. Replication between the branch office servers and the main server works and does not log any errors.

Servers are all Windows Server 2003 with SP2, clients are Windows XP SP2.

The funny thing is that I am able to go to the Microsoft Update website on any branch office client and download the updates manually from there. It just doesn't work via the wuauclt, even though it's configured to get the updates from just that site.

This problem has started to appear a couple of weeks ago for seemingly no reason. I've since tried various things to work around the problem, but none worked.
- updated all WSUS servers to SP1
- completely reinstalled one of them
- stopped Automatic Updates service on a client and deleted/renamed the SoftwareDistribution folder

I've looked around the web and many people appear to have this problem, but no one can offer a consistent solution.

Has anyone seen or solved this problem?

Regards,

Beni / IT-Maintenance

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Asked On
2008-07-30 at 07:59:33ID23607584
Tags

Microsoft

,

WSUS

,

3.0 SP1

,

8024401b AutomaticUpdates Failure Content Download Error: Download failed.

Topics

Windows 2003 Server

,

Windows XP Operating System

Participating Experts
1
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Comments
4

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Answers

 

by: ChiefITPosted on 2008-08-14 at 20:50:42ID: 22235903

what does the WSUS client diag say?? I am better at fixing errors with that tool's information then WSUS logs.

 

by: it-maintenancePosted on 2008-08-15 at 01:24:35ID: 22236645

Here's the client diag log file collected on a client:

*******************************************************************

WSUS Client Diagnostics Tool

Checking Machine State
Checking for admin rights to run tool . . . . . . . . . PASS
Automatic Updates Service is running. . . . . . . . . . PASS
Background Intelligent Transfer Service is running. . . PASS
Wuaueng.dll version 7.1.6001.65 . . . . . . . . . . . . PASS
This version is WSUS 2.0

Checking AU Settings
AU Option is 4: Scheduled Install . . . . . . . . . . . PASS
Option is from Policy settings

Checking Proxy Configuration
Checking for winhttp local machine Proxy settings . . . PASS
Winhttp local machine access type
<DIRECT Connection>
Winhttp local machine Proxy. . . . . . . . . . PASS
Winhttp local machine ProxyBypass. . . . . . . PASS
Checking User IE Proxy settings . . . . . . . . . . . . PASS
User IE Proxy. . . . . . . . . . . . . . . . . PASS
User IE ProxyByPass. . . . . . . . . . . . . . PASS
User IE AutoConfig URL Proxy
http://website/proxy.pac
User IE AutoDetect
AutoDetect not in use

Checking Connection to WSUS/SUS Server
WUServer = http://wsusserver.domain.com
WUStatusServer = http://wsusserver.domain.com
UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
Connection to server. . . . . . . . . . . . . . . . . . PASS
SelfUpdate folder is present. . . . . . . . . . . . . . PASS

*******************************************************************

And here's one I've collected on a server

*******************************************************************


WSUS Client Diagnostics Tool
Checking Machine State
Checking for admin rights to run tool . . . . . . . . . PASS
Automatic Updates Service is running. . . . . . . . . . PASS
Background Intelligent Transfer Service is running. . . PASS
Wuaueng.dll version 7.1.6001.65 . . . . . . . . . . . . PASS
 This version is WSUS 2.0
Checking AU Settings
AU Option is 2 : Notify Prior to Download . . . . . . . PASS
 Option is from Policy settings
Checking Proxy Configuration
Checking for winhttp local machine Proxy settings . . . PASS
 Winhttp local machine access type
  <Direct Connection>
 Winhttp local machine Proxy. . . . . . . . . .  PASS
 Winhttp local machine ProxyBypass. . . . . . .  PASS
Checking User IE Proxy settings . . . . . . . . . . . . PASS
 User IE Proxy. . . . . . . . . . . . . . . . .  PASS
 User IE ProxyByPass. . . . . . . . . . . . . .  PASS
 User IE AutoConfig URL Proxy
 file://x:/folder/proxy.pac
 User IE AutoDetect
 AutoDetect not in use
Checking Connection to WSUS/SUS Server
 WUServer = http://wsusserver
  WUStatusServer = http://wsusserver
 UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
Connection to server. . . . . . . . . . . . . . . . . . PASS
SelfUpdate folder is present. . . . . . . . . . . . . . PASS


*******************************************************************

 

by: ChiefITPosted on 2008-08-15 at 07:23:37ID: 22238415

Well, that wasn't too big of a help:

I have looked up your error and it says some folks have been having problems with the proxy:
http://www.experts-exchange.com/Operating_Systems/Windows_Server_2003/Q_21805795.html

 

by: it-maintenancePosted on 2008-10-28 at 08:19:41ID: 22822752

problem is solved. we had to disable SmartDefense CIFS checks on our firewall. thanks anyways.

20120131-EE-VQP-002

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