Hello all, I have been struggling with this Exchange/Activesync issue for a couple months now, and I am confused on what to do.
Sorry for the long post, I just want to be detailed so we don't have to troubleshoot things that have already been done on my server.
I have MS Exchange 2003 Enterprise SP2 here at work, a back-end server, and we have a bunch of employees who want their emails on their phones, which are a variety of carriers and brands, all of which are Windows Mobile 6. I am having issues trying to get the phones to sync.
For now, I figured out how to get iPhone(1g) 2.0 Activesync to work fine. I opened up ports 143 and 993 on our Cisco PIX.
Here are how I setup the iPhones(I selected the Microsoft Exchange option too):
Email: myemail@mydomain.com
server:
www.mydomain.comusername myusername
password: mypassword
Description: My Exchange Account
SSL: OFF
The makes the Activesync work on the iPhone, and it works flawlessly. Unfortunately, only about a 1/3 of our employees use iPhones for emails. 1/3 are blackberry(those work fine), and 1/3 are WinMo phones(our problems begin here).
Now, on my exchange server, I have OWA enabled for all accounts.
Per this tutorial
http://support.microsoft.com/kb/817379, I have sucessfully done the following:
5. Click the Settings tab, clear the Enable Forms Based Authentication check box, and then click OK.
6. Close Exchange Manager.
7. Click Start, click Run, type IISRESET/NOFORCE, and then press ENTER to restart Internet Information Services (IIS).
That did not help me. I already have Forms Based Authentication unchecked. Also, under my "Default Web Site", I have SSL turned off, with no certificates. I just did this for testing. If SSL is turned on, however, the iPhones stop working.
I also did this part:
"Additionally, you must use Internet IIS Manager to create this virtual directory for Exchange ActiveSync and Outlook Mobile Access to work. If you are using Windows Server 2003, follow these steps:"
I followed all those steps a few times, and that did not help either. I created the "Exchange-OMA" virtual directory, but I still seem to be getting errors.
Random errors in event log:
Application errors:
--EventID 3012:
An error occurred while accessing the Active Directory for user [Internet Guest Account]. Information cannot be retrieved from Active Directory due to an unknown error. Verify that the Exchange ActiveSync Server can communicate with Active Directory, and that the user has a valid account.
--EventID 3024:
IP-based AUTD failed to initialize. Error code: [0x80004005]
--EventID 3015
IP-based AUTD failed to initialize because the processing of notifications could not be setup. Error code [0x80004005]. Verify that no other applications are currently bound to UDP port [2883], or try specifying a different port number.
I believe if someone can assist me in figuring out how to fix those three errors, I should be fine.
The thing that stumps me is that the iPhone exchange ActiveSync works, but WinMo won't work. On the phones themselves, I get "ActiveSync Not Synchronized. Error ID: 0x80004005".
I highly appreciate any help. Thanks for reading my post.
