Question

Local Users And Groups option missing in Server 2003

Asked by: charlotteinternet

HI - one of client's server Windows 2003 svc pack 2 (stand alone - No AD)  is missing the Local Users and Groups option in the Computer Management window.  I suspect the machine is compromised.  I preformed a scan and found Vundo and Browser Hijacker malware.  I removed and rebooted, but now when I try to access services, the window screen is blank using the Extended tab.  If I select the Standard tab, I can see the services, but cannot access or start services or select properties.  I also noted in the C:\Documents and Settings folder, there are new user folders and one is called Devil$.  There is a total of 20 folders with various names.  Can someone provide me some suggestions to regain control of the machine?  Mostly like, we will have to format and reinstall, but I need to do a back up of client data and this problem will not let me add an external USB drive.  I would normally pull the drive, but this is a RAID system.  Thanks for a quick response.

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Asked On
2009-05-28 at 10:05:24ID24445814
Topics

Windows 2003 Server

,

Server Software

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Answers

 

by: DigicoPosted on 2009-05-28 at 10:19:23ID: 24495577

When you are not on a domain controler you local user can be manage in administrative tool / computer management / system tools / local users and groups

 

by: charlotteinternetPosted on 2009-05-28 at 10:25:00ID: 24495632

When I run lusrmgr.msc I get a security warning stating "the snap in below, referenced in this document, has been restricted by policy. Local Users and Groups." When I click ok the window will reference a CLSID: {5D6179C8-17EC-11D1-9AA9-00C04FD8EF93}.
Is there a way to correct this using Group Policy Object editor?  When I attempt to access, my windows in the right pane are blank under Extended, but I can see the Standard.  However, I don't have access to any of the options.

 

by: charlotteinternetPosted on 2009-05-28 at 10:27:14ID: 24495647

Digico - I already know how to access Local Users - I'm saying when I go to the Computer Management it's not there.

 

by: DigicoPosted on 2009-05-28 at 10:31:15ID: 24495688

 

by: charlotteinternetPosted on 2009-05-28 at 11:07:38ID: 24496089

Digico - this helped, but my other issues still remain.  I can't load services such as RPC, still can't access the Extended Window option for Services.  I can't add external USB drives to back up data and you can imagine I need to do this before we format and reinstall.

 

by: DigicoPosted on 2009-05-28 at 11:23:43ID: 24496265

Is the user your connected with still an local admin?

 

by: charlotteinternetPosted on 2009-05-28 at 11:27:21ID: 24496326

Digico the problem is I can't see the settings or account permission levels.  I'm loggined in as the Admin account.  I suspect some security settings were configured to restrict access or regain access to the machine.

 

by: charlotteinternetPosted on 2009-05-29 at 10:13:44ID: 24504320

Further updates
1) Ran Windows 2003 Repair to system.  I was able to access the Users and Local Groups.  Found several users with Admin and Remote access.  Deleted these users.
2) New Issue when launching IE6.0 error "the requested lookup key was not found in any active activation content"  Could not repair IE6.0 or apply service packs.  So Installed IE 7.0.  Now IE7.0 will not lauch.  I click on the short cut and nothing happens.  Reinstalled - nothing happens.  I still think there is some infection or hack still on the system.

 

by: Netman66Posted on 2009-06-01 at 09:23:03ID: 24519141

Try running Malware Bytes:

www.malwarebytes.org

 

by: charlotteinternetPosted on 2009-06-01 at 13:45:38ID: 24521638

I already ran Malware Bytes

 

by: routinetPosted on 2009-06-01 at 22:08:26ID: 24524036

If you boot into safe mode, can you access the drives in order to backup data?

20120131-EE-VQP-002

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