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6.8

'Offer Remote Assistance' not working

Asked by grblades in Windows 2003 Server

Tags: remote assistance

We have SBS 2003 R2 domain controller and also a 2003 R3 as a backup and this is the box which runs additional tasks such as the antivirus console etc...

I have followed a couple of guides on how to setup a group policy and change settings on the server so that I can offer remote assistance. The idea being that I can VPN into the network and then connect to the server using terminal services and then use remote assistance to fix any problems with the machines remotely.
However when I enter the machine name to connect to and try and connect I get an error "Automation server can't create object".
I can connect directly to the admin share on the client and I am logged into the server as a domain admin.
[+][-]07/17/09 02:47 AM, ID: 24877112Accepted Solution

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About this solution

Zone: Windows 2003 Server
Tags: remote assistance
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Solution Provided By: grblades
Participating Experts: 2
Solution Grade: A
 
[+][-]06/18/09 04:44 AM, ID: 24656426Expert Comment

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[+][-]06/18/09 05:38 AM, ID: 24656764Author Comment

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[+][-]06/18/09 05:43 AM, ID: 24656802Expert Comment

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[+][-]06/18/09 05:55 AM, ID: 24656888Author Comment

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[+][-]06/18/09 06:22 AM, ID: 24657113Expert Comment

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[+][-]06/18/09 06:59 AM, ID: 24657421Author Comment

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[+][-]06/18/09 01:54 PM, ID: 24661633Expert Comment

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[+][-]06/19/09 03:03 AM, ID: 24665013Author Comment

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[+][-]06/19/09 06:42 AM, ID: 24666241Expert Comment

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