Before you do anything, I would suggest that you use a test account and run it through the Microsoft's test site. That will tell you if anything is wrong.
https://testexchangeconnec
Simon.
Main Topics
Browse All Topics
Loading Advertisement...
Question
Cannot Get iPhone To Sync With Exchange 2003 ActiveSync
When I try to connect my iPhone to a new Windows 2003 Small Business Server, I am getting the message:
"Cannot Get Mail"
The connection to the server failed
I have purchased a SSL certificate and installed in on the Default Web Server. I have read several posts on Basic versus Forms based authentication and IIS.
Can someone point me to the right settings for configuring IIS, Exchange and iPhone for ActiveSync on Windows SBS 2003?
The info below shows that my iPhone is connecting, but I am not getting a valid response.
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Subscribe now for full access to Experts Exchange and get
Instant Access to this Solution
- Plus...
- 30 Day FREE access, no risk, no obligation
- Collaborate with the world's top tech experts
- Unlimited access to our exclusive solution database
- Never be left without tech help again
Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.
- "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
- "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
- "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.
See what Experts Exchange can do for you.
Got a question?
We've got the answer.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
Need individual assistance?
Our experts are ready to help.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Want to learn from the best?
Read articles from industry experts.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Working on a long term project?
Store your work and research.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
What Makes Experts Exchange Unique?
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Trusted by the world's most respected brands.
Faithfully serving IT professionals since 1996.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Free Tech Articles
-
WARNING: 5 Reasons why you should NEVER fix a computer for free.
It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
-
SCCM OSD Basic troubleshooting
SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
-
Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
-
Create a Win7 Gadget
This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
-
Outlook continually prompting for username and password
There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
-
Backup Exchange 2010 Information Store using Windows Backup
There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...
Cloud Class Webinars
- Avoiding Bugs in Microsoft Access
Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
- Top 10 Best New Features in Visio 2010
Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
- IT Consultant Business Secrets Revealed
Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
- Disaster Recovery and Business Continuity
Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
- Organize Your Visio Diagrams with Containers and Lists
Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
- How to Us Objects, Properties, Events and Methods in Microsoft Access
Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...
Join the Community
Give a Little. Get a Lot.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
Answers
iPhone do work without Autodiscover. Autodiscover is a feature present in Exchange 2007. If the test passed then you should be able to sync. Have we tried with any other device? What is the certificate on the server(Internal or Third Party). If it is an Internal Certificate then is the certificate installed on the Mobile Device.
If you were able to pass the tests at testexchangeconnectivity.c
Try with any other Mobile Device apart from iPhone and see if you are able to sync with the Exchange Server.
To configure your iPhone check these articles. They should help you configure a profile correctly.
http://blog.fosketts.net/2
http://www.5limes.com.au/b
Let us know how it goes.
I had this problem with my company's Exchange server. If the autodiscover fails the IPhone will say the connection failed. Wait for it to fail and there should be a field to enter your server manually. Enter your server's hostname mail.yourdomain.com, domain name, username, and password, then save. It should connect after that. Let me know if it works.
Here is my Activesync troubleshooting guide:
You need to make sure that you have Exchange Server 2003 Service Pack 2 Installed - http://www.microsoft.com/d
Open Up Exchange System Manager - Start, Programs, Microsoft Exchange, System Manager. Expand Servers, Right-Click your server and choose properties. This will display whether you have SP2 installed or not.
If you have installed SP2, check on https://testexchangeconnec
Ensure that port 443 is open and forwarded on your firewall to your Exchange server.
Please check and mirror the settings below - Open up IIS and expand the default website then Click on the Directory Security Tab:
Exchange Virtual Directory
· Authentication = Integrated & Basic
· Default Domain = NETBIOS domain name - e.g., yourcompany
· Realm = yourcompany.com
· IP Address Restrictions = Granted Access
· Secure Communications = Require SSL NOT ticked
Microsoft-Server-Activesyn
· Authentication = Basic
· Default Domain = NETBIOS domain name - e.g., yourcompany
· Realm = NETBIOS name
· IP Address Restrictions = Granted Access
· Secure Communications = Require SSL NOT ticked
Then issue IISRESET from Start, Run
Make sure that the name on the certificate that you are using matches the FQDN that you are connecting to e.g., mail.microsoft.com. If it does not match, either re-issue the certificate if you created it yourself, or re-key the certificate from your SSL certificate provider.
Ensure that the IP for the Default Website is set to All Unassigned
Ensure that Forms Based Authentication is NOT turned on under HTTP Virtual Server under Exchange Protocols. If it is read http://support.microsoft.c
ASP.NET should be set to version 1.1 for all virtual directories listed above.
you dont need to use active sync to get the iphone to work with exchange. you will need SP2 on the SBS box and exchange though. tick all the boxes in mobile services (see pic) then just foward port 443 through to your exchange box. make sure imap is running.i often get that message when uPnP knock off port 443 out of my router. iphone has a fully functional exchange client. works great. i have it running on my sbs 2003 box. works a dream. it even get mail before the outlook clients on the local network strangely enough.
- mobile-services.jpg
- 91 KB
mobile services
3 Ways to Join
Business Accounts
- Perfect for organizations
- Multiple users
- Save over 36%
- Create a Business Account
Answer for Membership
- Earn free access
- Showcase your knowledge
- No credit card required
- Sign Up to Answer
Loading Advertisement...
by: ikshf143Posted on 2009-08-18 at 13:36:13ID: 25127400
First from an External Client try browsing https://mail.domain.com/Mi
Note: Delete the registry key for ExchangeVDir mentioned in the KB article if already present before following the above steps.