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09/15/2009 at 09:57AM PDT, ID: 24733602
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7.6

Sage Abra Suite errors out on terminal server unless it's in "/install" mode.

Asked by CTGSE in Windows 2003 Server, Microsoft Operating Systems, Remote Desktop/Terminal Services

Tags: Sage Abra terminal server install execute

Attempting to install Sage Abra Suite on a terminal server for a client. I've installed it while logged in as a local admin and ran the cmd line "change user /install" before the installation. Everything runs through fine on the initial install, but then I have to patch it to a newer version as well. So, I restart the server, login as a local admin and put it into install mode again to patch it from 7.70 to 7.74. Upon the patch install, it errors out almost immediately stating that there is a "Data" error that is "Catastrophic."

So then I log in as a domain admin and attempt patching in install mode. It will patch correctly as a domain admin.

Finally, when I go to login to test it (while in execute mode), it will bring up a prompt stating "After installation, please click Next." Nothing else appears, so I click "Next." Another screen appears stating,"When the installation has ended (successfully or not), please click the Finish button or the Cancel button. DO NOT CLICK THE BUTTONS BEFORE INSTALLATION HAS ENDED!", which I click "Finish" to. After that the errors begin, which I've included in the "Code" section below. After clicking through the errors, the software closes.

Now, when I run the software in "install" mode, it loads up and runs as intended.

The best I can guess is that even after the patch is installed, there is something left to install when the software starts up, but I cannot get past that without keeping it in "install" mode, which isn't something I want to keep active on a terminal server.

I've tried reinstall multiple times and multiple ways (domain admin, local admin, different file paths, etc.)

Some computer specs:
Microsoft Windows Server 2003 R2 w/ SP2 (64 bit)
8GB of ram
An abundance of free hard drive space

Please let me know if you need more specifics or any other information. As a side note, no errors are generated in the Event Viewer.

Thanks,
CTG 
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Error #1:
Abra Suite
A runtime error has occurred.
Press OK and restart Abra Suite.
MAIN line 218
File 'desktop.prg' does not exist. Error 1.
DO "c:\program files (x86)\best software\abra suite\programs\abra32.exe
 
Error #2:
File 'alfox.prg' does not exist.
 
Error #3:
File 'trialrunning.prg' does not exist.
 
Error #4:
File 'alertbox.prg' does not exist.
[+][-]09/15/09 01:13 PM, ID: 25338873

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[+][-]09/16/09 08:55 AM, ID: 25347011

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[+][-]09/16/09 09:06 AM, ID: 25347140

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About this solution

Zones: Windows 2003 Server, Microsoft Operating Systems, Remote Desktop/Terminal Services
Tags: Sage Abra terminal server install execute
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Solution Provided By: rshooper76
Participating Experts: 1
Solution Grade: B
 
 
 
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