Question

Can't activate Windows 2003 Terminal Server

Asked by: hchabria

At the time of activating the Windows 2003 Terminal Server License, we are getting the following error:

"The License Server Activation Wizard encountered an error while installing the client license key pack. Check your network connections, and then retry the operation. If the problem persists, try using a different connection method.
Message Number: 0x1391."

We are using Automatic Connection Method for activating the TS license. We are having Open License Program, Device CAL, License Agreement Number and License Authorization Number.

Need your expert comment on how to activate the Terminal Server.

Attached is the snap shot of the error message.

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Asked On
2009-10-27 at 08:52:27ID24847660
Tags

Windows 2003 Standarad

Topic

Windows 2003 Server

Participating Experts
3
Points
500
Comments
10

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Answers

 

by: portiz60Posted on 2009-10-27 at 09:00:01ID: 25673967

Hi, does your server has internet access?

 

by: hchabriaPosted on 2009-10-27 at 09:36:32ID: 25674467

Yes, it has Internet access.

 

by: hchabriaPosted on 2009-10-27 at 09:37:53ID: 25674486

Please IGNORE THE SNAP SHOT. I have attached a wrong snap shot.

 

by: portiz60Posted on 2009-10-27 at 10:45:05ID: 25675274

Ok, it sounds weird, I think you have the option to activate your licences over the phone with Microsoft

 

by: hchabriaPosted on 2009-10-27 at 10:46:42ID: 25675290

Attached is the error snap shot.

 

by: hchabriaPosted on 2009-10-27 at 10:50:00ID: 25675338

Yes, I have the option to call MS for activating the TS CAL, but still I want to know why is this happening?

 

by: hchabriaPosted on 2009-11-01 at 19:32:51ID: 31646521

I wanted to know the reason, but not yet got any satisfactory answer.

 

by: virtualxistancePosted on 2009-11-02 at 12:58:17ID: 25723641

Hmmm....

Well i was trying to Install the TS license on my server today and got the exact same message, googling this gave me this from MS.

http://support.microsoft.com/kb/932453

Cause:
Typically, this issue occurs when there is a problem with the server that processes your request at the Microsoft Clearinghouse.

so maybe there is something going on with the Server at their end and causing this?

@ hchabria, were you able to activate it yet or not?

 

by: virtualxistancePosted on 2009-11-02 at 13:20:42ID: 25723868

Well, I did the activation over the Web Browser and all worked fine.

Follow Instructions here.

http://support.microsoft.com/kb/325869/

Thanks.

 

by: simoneadyPosted on 2010-01-21 at 04:11:50ID: 26369171

Very late in the day I know but I recall back then that MS were having transition problems to their new Licensing system from the old one. This caused a lot of automated or online based activations to fail and forced users to make the call.

I had to do this several times around that time last year with complete success as the phone activation did work although naturally it was time consuming.

20120131-EE-VQP-002

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