Question

Trouble Sending Email to Specific Accounts

Asked by: zorvek

I am running Windows Server 2003 and have set up POP and SMTP services so that mail can be sent from an ASP.net application. Mail goes out as desired except to some specific domains. The error generated is:

Reporting-MTA: dns;www.domain.com
Received-From-MTA: dns;ip-0AF85675
Arrival-Date: Sat, 31 Oct 2009 17:33:01 -0700

Final-Recipient: rfc822;xxxxx@comcast.net
Action: failed
Status: 4.4.7

I've enabled logging  from the SMTP service but can't find any log files.

I suspect that the recipient's email service does not like what I have set up - perhaps it's a security or authentication problem?

Any ideas?

Kevin

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Asked On
2009-11-04 at 11:59:49ID24872230
Topics

Windows 2003 Server

,

Simple Mail Transfer Protocol (SMTP)

,

Post Office Protocol 3 (POP3)

Participating Experts
2
Points
500
Comments
16

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Answers

 

by: khashayar01Posted on 2009-11-04 at 12:10:13ID: 25743396

try telnettng to the destination domain from your server and sending it manually to see what the error message says

 

by: leakim971Posted on 2009-11-04 at 12:20:03ID: 25743492

Hello zorvek,

Which DNS server are you using ?
Could you confirm the DNS you are using are able to found address of the MX for the domain ?

Regards.

 

by: zorvekPosted on 2009-11-04 at 21:46:02ID: 25747032

Hmmm...I appreciate the feedback but I don't know how to do any of the above...can you provide some instructions? I'm not an IT dude...

Kevin

 

by: leakim971Posted on 2009-11-05 at 04:12:42ID: 25748627

Open a command prompt/DOS on the server where the as.net application is running :

What DNS your application use :
ipconfig /all
Look for a line saying : DNS Server . . . . . . . . : a.b.c.d

Type : nslookup -type=mx comcast.net
Read the answer

 

by: zorvekPosted on 2009-11-06 at 00:52:40ID: 25757610

>ipconfig /all
DNS Servers . . . . . . . . . . . : 172.16.0.23

>nslookup -type=mx comcast.net
Server:  ip-172-16-0-23.ec2.internal
Address:  172.16.0.23

Non-authoritative answer:
comcast.net     MX preference = 5, mail exchanger = mx1.comcast.net
comcast.net     MX preference = 5, mail exchanger = mx2.comcast.net
comcast.net     MX preference = 5, mail exchanger = mx3.comcast.net
comcast.net     MX preference = 5, mail exchanger = mx4.comcast.net
comcast.net     MX preference = 5, mail exchanger = mx1a.comcast.net
comcast.net     MX preference = 5, mail exchanger = mx1b.comcast.net
comcast.net     MX preference = 5, mail exchanger = mx2a.comcast.net
comcast.net     MX preference = 5, mail exchanger = mx2b.comcast.net

Kevin

 

by: leakim971Posted on 2009-11-06 at 03:20:17ID: 25758177

Seems you don't have resolution problem to send a mail to comcast
Could you type :
telnet mx1.comcast.net 25

And see if the connexion is immediatly closed with a message like :
554 IMTA22.westchester.pa.mail.comcast.net comcast a.b.c.d found on one or more DNSBLs, see http://help.comcast.net/content/faq/BL001001

 

by: zorvekPosted on 2009-11-06 at 08:27:18ID: 25760532

>telnet mx1.comcast.net 25
554 IMTA19.westchester.pa.mail.comcast.net comcast 75.101.164.77 found on one or
 more DNSBLs, see http://help.comcast.net/content/faq/BL001000
Connection to host lost.

Kevin

 

by: leakim971Posted on 2009-11-06 at 08:39:55ID: 25760667

You know why you can't sent email to this domain now : http://help.comcast.net/content/faq/BL001000

Are you able to use a smarthost with you application ? The SMTP server of your ISP for example ?

 

by: leakim971Posted on 2009-11-06 at 08:42:15ID: 25760691

You're blacklisted at SORBS-SPAM :
http://www.mxtoolbox.com/SuperTool.aspx?action=blacklist%3a75.101.164.77

Also, you may ask comcast to add your domain or ip to its whitelist.

 

by: zorvekPosted on 2009-11-06 at 08:47:58ID: 25760749

Thank you! I sent a request to have the IP address removed.

>Are you able to use a smarthost with you application?

How do I find out? Remember, I'm not an IT dude :-)

Kevin

 

by: leakim971Posted on 2009-11-06 at 09:05:56ID: 25760935

You may try the smtp server of your ISP.

 

by: leakim971Posted on 2009-11-06 at 09:06:56ID: 25760950

 

by: zorvekPosted on 2009-11-06 at 09:10:48ID: 25760978

Interesting...problem is that I have installed my own SMTP and POP services. It's an Amazon S3 service running Windows Server 2003. Unfortunately I am not really qualified to do this but I am the only dude on the team who has any technical skills. The rest of the guys are marketing and sales and are essentially useless :-)

Can you help me ensure my SMTP configuration is set up in a way that prevents blacklisting?

Kevin

 

by: leakim971Posted on 2009-11-06 at 09:18:05ID: 25761025

I don't know Amazon S3. I found this documentation, part 8 is interesting : http://www.bristle.com/Tips/CloudComputing.htm
If I can do more, don't hesitate

 

by: zorvekPosted on 2009-11-06 at 09:24:58ID: 25761083

 

by: leakim971Posted on 2009-11-06 at 09:28:12ID: 25761103

Thank you!

20120131-EE-VQP-002

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