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One user not receiving email from specific domain

Asked by HTEKServices in Exchange Email Server, Essential Business Server

Tags: Exchange 2007, Forefront Threat Management Gateway, Essential Business Server 2008, Email

I have EBS2008 installed virtually with Forefront TMG and Exchange 2007 running, however, I'm having an issue with a domain and one single user.

User mentioned that she's not receiving email from user1@domain.com, or user2@domain.com, and they're not receiving an NDR when they send email to her.  I had them send an email to both my work account and the administrator account, receiving it at both, however, she still says that she doesn't receive the emails.

I checked her Junk Email and didn't find anything, and she told me last week that she DID receive a single email from one of them, but as of today she still isn't getting them.  He even sent an email to her from a personal address because of the importance.  I tried looking through the exchange toolbox to see if I could find emails from them etc but haven't gotten any answers yet.

RECAP: Email from external users are received by the domain/exchange but one user says that she isn't getting the emails from two users at one domain, however the administrator account receives them without issue.  Where can I check to verify that the emails are coming in or why she wouldn't be seeing them in Outlook/iPhone?
[+][-]10/29/09 11:04 AM, ID: 25696398Expert Comment

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[+][-]10/29/09 11:49 AM, ID: 25696873Author Comment

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[+][-]10/30/09 01:38 PM, ID: 25706601Expert Comment

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[+][-]11/05/09 10:41 AM, ID: 25752491Author Comment

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