Question

IE crashes when newform.aspx page is accessed in Sharepoint (WSS)

Asked by: PacerIT

Hi,

We recently purchased a server with Windows Server 2003 R2 installed. I added Windows Sharepoint Services as a role after installing Microsoft SQL Server 2005. The installation went smooth and I was able to create a virtual server; however, after adding an "announcement" web part, a new announcement cannot be posted without IE crashing. Specifically, when the link is clicked, the following happens:

1) The browser attempts to connect to http://ptdocs2003/lists/announcements/newform.aspx?source=http%3A%2F%2Fptdocs2003%2Fdefault%2Easpx
2) Internet Explorer displays the error "Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."
3) The options to Debug, Send Error Report, or Don't Send are displayed (Send Error Report has been repeatedly selected, with no fixes or suggestions being given afterwards; Debug has been tried on another workstation running VS2005, but it errors out with a message referring to a lack of access to the source code)
4) Error 'details' gives the following information:
Error Signature:
AppName: iexplore.exe       AppVer: 6.0.2900.2180       ModName: unknown
ModVer: 0.0.0.0       Offset: 00000010
5) If the page "http://ptdocs2003/lists/announcements/newform.aspx" is accessed directly without going through the "add announcements" link, the same error occurs.

I won't post the error contents or the .txt file associated with the error unless requested to do so.

We have troubleshot the problem down to accessing the "newform.aspx" page - if we try to access the page directly it crashes; however if we redirect the link to "add announcement" to another page, the link works fine. I believe it is something specific to the code that does this.

According to my IE Help, I am running IE 6.0.2900.2180.xpsp_sp2_gdr.050301-1519. I have also attempted to access the site from a Windows 2000 Server browser running IE 6.0.2600.0000 and was met with the same results.

If I access the "newform.aspx" page from the WSS server (ptdocs2003), which is running IE 6.0.3790.1830, it works fine. Also, accessing the page using Mozilla Firefox works fine.

I have completely reformatted the server and re-setup Sharepoint; I have also changed the asp.net version for the virtual server from 1.1 to 2.0 (in the IIS 6.0 settings). None of these changes are making any difference. This problem only seems to occur when adding an announcement; all other web parts appear to work fine. Changing themes, virtual servers, etc does not affect the problem.

I'm going to set the difficulty at 'extremely difficult' since i could not find *any* information on microsoft.com, experts-exchange.com, or any other site i googled.

note: links above are to an internal site and are not externally accessible; they are for reference only.

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Asked On
2006-03-06 at 15:43:23ID21763091
Tags

sharepoint

,

ie

,

crashes

Topic

MS SharePoint

Participating Experts
2
Points
0
Comments
16

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Answers

 

by: PacerITPosted on 2006-03-06 at 16:24:27ID: 16119966

Update: while searching for a solution on google, i came across other sites using the newform.aspx page. If i try to access them, my IE also crashes. My colleague logged onto him home pc and was able to access the sites successfully. He is using the exact same version of IE that i am. We tried to find some sort of corresponding software - both systems have .NET 1.1 and 2.0 installed; both are running the same A/V software...

What would cause IE to crash on multiple workstations / servers within a LAN when accessing a specific type of page?

 

by: keith_alabasterPosted on 2006-03-06 at 23:42:16ID: 16121773

Are all the MS service updates and security patches installed on your LAN systems?

 

by: PacerITPosted on 2006-03-07 at 05:32:02ID: 16123041

All MS updates have been installed on my workstation and my coworker's workstation; all updates have not been installed on some of the other systems I have used to test this problem. We compared the updates installed on our machines to the ones installed on his home machine, and they were identical.

 

by: PacerITPosted on 2006-03-07 at 05:36:42ID: 16123092

Update 2: We just tried to access our site and an external "newform.aspx" site with a laptop that is on our network, but not logged into the domain. Both pages loaded without IE crashing. That means that the only correlation between the systems that do not work is the fact that they are on the domain.

 

by: PacerITPosted on 2006-03-08 at 07:23:32ID: 16134493

Still waiting for help! Apparently this problem is tied to our domain accounts... not sure if it's a rights issue or what. Other rights-related parts of the site work fine. This problem is also occurring when attempting to access the "newform.aspx" under "General Discussion". Again, this only occurs on IE. Firefox works fine. IE works fine IF it's on a machine that is not in the domain.

 

by: PacerITPosted on 2006-03-08 at 08:19:57ID: 16135355

We have implemented a new workstation into our domain and it can access the site fine! However certain GPO settings have not been applied, so i'm beginning to think it might have something to do with the Group Policy...? We have the screensaver tab disabled with the GPO, but it has not been disabled on the workstation yet; as soon as it is, i'll know the GPO went into effect. ( I ran gpupdate /force but it did not implement the policy.) If the site stops working after the group policy is implemented, I'll have a clearer direction.

 

by: keith_alabasterPosted on 2006-03-08 at 11:13:06ID: 16137179

What level is the policy set at? The domain or at an OU?
If its at the OU level but the new work station is still in the default computers OU then no, the policy will not have been applied to it.
Do you have a policy at both level?

 

by: PacerITPosted on 2006-03-08 at 11:20:03ID: 16137270

The policy is at the domain level; we do not have any OU policies.

 

by: PacerITPosted on 2006-03-08 at 13:25:58ID: 16138650

I believe i have fixed the problem - the Content Advisor was enabled in the group policy. i disabled it; after the group policy updated the websites started working. That would explain why it affected IE and not Firefox, and why it only affected users logged into our domain.

Can i give myself points? :-)

 

by: keith_alabasterPosted on 2006-03-08 at 13:32:41ID: 16138721

Good detective work; that would have taken a while to troubleshoot.

 

by: keith_alabasterPosted on 2006-03-08 at 13:33:13ID: 16138726

As a Page editor, I award you 'Knight of the Sharepoint' lol

 

by: PacerITPosted on 2006-03-08 at 14:46:50ID: 16139564

Lol - Knight i'm not too sure about. How about "Squire" :-)

Do I need to close the question somehow?

 

by: PacerITPosted on 2006-03-08 at 14:47:42ID: 16139571

I just hope that this is helpful for the next person who has this problem (if anyone else does). I couldn't find ANYTHING remotely helpful online for this problem, and that's a rarity.

 

by: GranModPosted on 2006-03-14 at 11:47:43ID: 16187062

Closed, 500 points refunded.
GranMod
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