Question

After SharePoint database restore Web Parts dont function

Asked by: iri-it

Hello, I recently had a SharePoint 3.0/MOSS 2007 snafu.  Using Symantec Backup Exec 11d I attempted a full restore of the content database.  This restore completed successfully, but it has left both the (main) Sites and Personal sites sections non-functional.  Although you can pull up the pages, any of the content that was a Web Part now shows Error [#]: Web Part Error: This page has encountered a critical error. Contact your system administrator if this problem persists. (Needless to say, this equates to about 99% of the content!)

I can create new top-level instances, and those will function.  To keep people working, I created a new instance, and then manually placed all the files into the new instance. (That was sure tons of fun.)

I think I am close, and likely it is some SQL (2005) or IIS / .Net security setting, or a stsadm command that needs be run, but my users (and my nerves) cant take anymore down time, and I have no lab set up for this at the current time.

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Answers

 

by: bhanukir7Posted on 2008-01-25 at 08:18:12ID: 20743736

Hi,

When ever we backup sharepoint there is a limitation with regards to what all data can be backed up and what all data can be restored. If the layouts or themes have been customised, then you would not be able to restore those custom layouts. Please check with documentation of backup exec and also check if you have done any customization of the sharepoint from the standar interface themes,

bhanu

 

by: iri-itPosted on 2008-01-27 at 09:15:56ID: 20754322

thanks for the reply bhanukir7. the only custimization I've done is page layout and applying standard defaut themes. I tried resetting all these on a site, but it didnt seem to help.  

i did some more investigative troubleshooting, i can create a document library and have it appear on the quick link bar, but if i click to it (or an existing one) - such that it is the only thing being displayed on the screen, it still just says web part error.

it looks like the configuration stuff is all there (layout, etc.) but that the actual content DB is having a permission problem?

the documentation from BUE is weak, it just says "click Restore, run restore, you are done". (Done alright! )

 

by: iri-itPosted on 2008-03-29 at 11:24:32ID: 21237589

okay to close this question.

looks like the restore created its own instance in IIS? then the IIS addresses didnt match in the farm/load balance, so when you were on the old (used to be correct) node it would generate this error.

that may not be the exact thing, but to the best i can tell thats what happened.

20120131-EE-VQP-002

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