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9.5

Some MOSS 2k7 users getting authentication dialog; most users working fine!

Asked by SteveBottoms in MS SharePoint, Windows 2003 Server, Microsoft IIS Web Server

Tags: Microsoft, Office Sharepoint Server 2k7, Some domain users prompted to authenticate, Auth failure 401.2 "Access denied due to server configuration"

Hi, all!  Here's the problem: some users in our domain are getting an NTLM
authentication dialog when they attempt to access our Sharepoint site.  The
dialog is requesting creds for machine "FirmPortal", where "FirmPortal" is
the virtual name for the website (not the physical machine name).  All users
in the domain (all XP/Pro SP2+, non-Administrator privileges) have the same
rights.  All users are accessing the Sharepoint site with IE7.  The domain
account "All-Everyone", to which all domain users are members, has been
assigned "Limited Access" to the Sharepoint site (in Sharepoint).  The vast
majority of all users can access the Sharepoint site with no problems
whatsoever; however, for a scant few, they get the authentication dialog
when attempting to access the Sharepoint site.

All users have the "Enable Intergrated Windows Authentication" selected in
their browsers; all users have the Sharepoint site set up as a trusted site
in either the Intranet zone or the Internet zone (neither zone has a
distinct effect on the access issue).  I have tried setting up the users
individually in Sharepoint (versus trusting the domain account having
access), and this also has no effect.  We are running a proxy-server, but
this is not part of the problem: irrespective of whether the user's
workstation is config'd to use the proxy server or not, the authentication
dialog still appears.  The problem is not machine specific: that user logged
onto different machines, irrespective of proxy server settings, gets the
same problem.  Other users logged onto that same workstation can access the
Sharepoint site without a problem.  There is nothing special about the
privileges for the failing users; they have the same rights to network
resources via domain group memberships that other users with successful
access to the Sharepoint site have.

Domain is a multi-site Win2k3 domain; Sharepoint & site in question are installed on a member server, and not on a domain controller.  Authentication mode selected in IIS Mgr is "Integrated".

Suggestions?  :)  Thanks!
SteveB
[+][-]05/22/08 08:23 PM, ID: 21629217Accepted Solution

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About this solution

Zones: MS SharePoint, Windows 2003 Server, Microsoft IIS Web Server
Tags: Microsoft, Office Sharepoint Server 2k7, Some domain users prompted to authenticate, Auth failure 401.2 "Access denied due to server configuration"
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Solution Provided By: ApexCo
Participating Experts: 2
Solution Grade: A
 
[+][-]05/22/08 09:09 PM, ID: 21629365Expert Comment

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[+][-]05/23/08 12:51 PM, ID: 21635309Author Comment

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[+][-]05/23/08 03:54 PM, ID: 21636516Expert Comment

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