Question

SharePoint Services 3.0 "Cannot connect to the configuration database." Also STS_Config_Login fails

Asked by: Prez2510

Our sharepoint services failed the other week. I am not getting "Cannot connect to the configuration database."

I tried MS kb:823287 and that did nothing for me.

Getting these in the event viewer:

#50070: Unable to connect to the database STS_Config_11157 on SERVERNAME\MICROSOFT##SSEE.  Check the database connection information and make sure that the database server is running.

SQL Database 'STS_Config_11157' on SQL Server instance 'np:\\.\pipe\MSSQL$Microsoft##SSEE\sql\query' not found. Additional error information from SQL Server is included below.

Cannot open database "STS_Config_11157" requested by the login. The login failed.
Login failed for user 'NT AUTHORITY\NETWORK SERVICE'.


The description for Event ID ( 18456 ) in Source ( MSSQL$MICROSOFT##SSEE ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: NT AUTHORITY\NETWORK SERVICE,  [CLIENT: <named pipe>].

Any ideas? Thanks in advance!

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Asked On
2008-07-17 at 07:32:49ID23573320
Tags

Microsoft

,

Sharepoint Services

,

3.0

Topics

MS SharePoint

,

SQL Server 2005

Participating Experts
1
Points
500
Comments
12

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Answers

 

by: seeflatPosted on 2008-07-17 at 11:20:10ID: 22028406

So I'll start off simple and we'll work our way as necessary.

1) Is sql server running?

2) Yes? Can you connect to it from command line (osql)?

 

by: Prez2510Posted on 2008-07-17 at 11:34:07ID: 22028570

Seeflat:

Thanks for the reply. :)

1) Yes

2) Yes

 

by: seeflatPosted on 2008-07-17 at 11:42:12ID: 22028651

What is going on in SQL logs?

Specifically I'm looking for severity and state for the 18456 event.

 

by: Prez2510Posted on 2008-07-17 at 12:05:55ID: 22028921

I cannot see the MSSQL$MICROSOFT##SSEE  instance per say? Is that the default?

I have

MSSQL$SHAREPOINT <- nothing really bad in the errorlog
MSSQL$SOPHOS
MSSQL.1 <- lots of bad in errorlog it seems like? Would this be the MSSQL$MICROSOFT##SSEE ?

 

by: seeflatPosted on 2008-07-17 at 12:19:56ID: 22029088

Hmmm...

Can you descibe this environment?

It sounds like it has been running for a while, but I want to confirm...

Has anything changed?

How was it installed? Anything odd? Like installed, uninstalled, reinstalled, that kind of thing?

The MSSQL$MICROSOFT##SSEE is an odd instance, which is what is prompting me for the questions.

 

by: Prez2510Posted on 2008-07-17 at 12:34:46ID: 22029291

Our Sharepoint Services site I would guess has been running for a year.

Nothing had changed in the environment. I came in on a Tuesday and bam broke. I tried restores from our tape and still no go.  So now when I go to the sharepoint site it get the "Cannot connect to the configuration database."

Now if I follow KB-823287

http://support.microsoft.com/kb/823287

All the steps check out except for Method 3.  In which I cannot use the SQL 2005 Manager to even locate that there is a Sharepoint DB. All it shows on the server is my Sophos and BackupExc DB's. Which leads me to beleive it doesn't think it's there anymore.

I've even tried a repair install of Sharepoint Services 3.0 and that got me nothing as well.

I'm almost to the point of a dump it and start fresh and hope my backup db will write to the new one. :(

 

by: Prez2510Posted on 2008-07-21 at 06:30:37ID: 22050293

Anyone else have any ideas before I trash this?

 

by: seeflatPosted on 2008-07-21 at 09:39:35ID: 22052061

Ahh...

So I understand you were having issues prior to Using repair install on SharePoint Services 3.0, but I think most of the problem you are having is related to that.

When you did the repair install, what options did you use?

The instance name is not a typical instance name for WSS.

 

by: Prez2510Posted on 2008-07-22 at 06:35:55ID: 22059144

I did a straight repair, there were no options for me to pick except "repair" so to speak.

After reboot it comes up and when I go to the Sharepoint product's and Technologies configuration wizard I get this:

"Failed to detect if this server is joined to a server farm.  Possible reasons for this failure could be that you no longer have the appropriate permissions to the server farm, the database server hosting the server farm is unresponsive, the configuration database is inaccessible or this server has been removed from the server farm.  To diagnose this problem further, review the extended error information located at {0}.  If this problem persists, choose to disconnect from the server farm.  After disconnecting, run the wizard again to create or connect to an existing server farm."

So I grab the log it refers to. Attached:  So I go on in the wizard and have it disconnect from the farm?

 

by: seeflatPosted on 2008-07-22 at 09:22:33ID: 22061004

So the log file simply reflects that it can't connect to the db.

FarmIsJoinedFailureWhileUsingUICanOnlyDisconnect

At any rate, can you tell me all the databases you see in SQL, the state of each database, and what you think they are for.

Also, check the DSN in the registry for SharePoint:

HKLM\SOFTWARE\Microsoft\Shared Tools\Web Server Extensions\12.0\secure\ConfigDB\dsn

What is the value of that key?

 

by: Prez2510Posted on 2008-07-22 at 09:53:17ID: 22061297

The DB's I see in SQL MNGT Studio on this machine are:

RECFP3/BKUPEXEC
RECFP3/SOHPOS

That is all. The only other should be the sharepoint, but it cannot be seen.

That key shows:

Data Source=RECFP3\MICROSOFT##SSEE;Initial Catalog=STS_Config_11157;Integrated Security=True;Enlist=False;Connect Timeout=15;Application Name="Windows SharePoint Services"

 

by: seeflatPosted on 2008-07-22 at 10:46:30ID: 22061789

Those are instances... however, I think you answered my question, the instance SharePoint is looking for is gone. Do you have the service running for the MICROSOFT##SSEE instance? Check under the Services MMC for it, and make sure it isn't stopped.

Let's say that somehow it is truly gone...

I assume you still have access to the mdf/ldf's, and therefore can do a restore of those databases.

You can handle this two ways...

1) Try to create a new instance of SQL with the same name as above (MICROSOFT##SSEE). Restore your databases into this instance. See if SharePoint is happy again.

2) Reinstall SharePoint, and attach the restored content db.

Good luck,

seeflat

20120131-EE-VQP-002

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