Question

Windows Sharepoint Services 3 Event ID: 2436: cannot be crawled, Access is denied

Asked by: TeamMaclean

Hi Everyone,
I recently inherited a new site as well as the following WSS 3 problem: The search function within the sharepoint site does not work and always returns the following message when searching:

No results matching your search were found.
1.      Check your spelling. Are the words in your query spelled correctly?
2.      Try using synonyms. Maybe what you're looking for uses slightly different words.
3.      Make your search more general. Try more general terms in place of specific ones.
4.      Try your search in a different scope. Different scopes can have different results.

I am greeted with the following in the application event log:
Event Type:      Warning
Event Source:      Windows SharePoint Services 3 Search
Event Category:      Gatherer
Event ID:      2436
Date:            21/10/2008
Time:            10:42:01 a.m.
User:            N/A
Computer:      Servername
Description:
The start address <sts3://companyweb/contentdbid={c119dc0d-9218-40f2-9426-c5b70280d37e}> cannot be crawled.

Context: Application 'Search index file on the search server',
Catalog 'Search'

Details:
      Access is denied. Check that the Default Content Access Account
has access to this content, or add a crawl rule to crawl this content.   (0x80041205)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


WSS 3 is installed and running on a fully-fledged SQL 2005 box with the content database running on the default instance and everything else (including the search database) is running in a named instance of SQL express called \\.\pipe\mssql$microsoft##ssee\sql\query.
The search service is running under the Network Service Account and the network service account has db_owner permissions for all databases. Full text indexing is enabled.

So far I have changed WSS to run under a domain account instead of the network service account as I know it is not recommended but this made no difference (changed it back to NSA afterwards)

I am not too familiar with Sharepoint so any help would be greatly appreciated.

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Asked On
2008-10-20 at 15:46:46ID23831593
Tags

Microsoft

,

Sharepoint services

,

3 (WSS 3.0)

,

Event ID: 2436: cannot be crawled

Topic

MS SharePoint

Participating Experts
2
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0
Comments
7

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Answers

 

by: sunilrepalePosted on 2008-10-20 at 17:05:11ID: 22763419

hello

http://support.microsoft.com/kb/952172/en-us
this should help you

sunil

 

by: sunilrepalePosted on 2008-10-20 at 17:11:47ID: 22763459

hello

netbios site with stsadm

stsadm.exe -o createsite -url http://servername -ownerlogin DOMAIN\username
-owneremail email@mail.com

Once a crawl was completed  could return search results from the new site but the
sites that had been created previously would only show search results if you added
new content to the sites. The previously incremental crawled content had been
flagged or security trimmed so it could not be returned in search.

There is no way to start a full crawl for WSS search, it is always incremental so
we had to stop the search service in the SharePoint Admin page and start it
again.

http://servername:PORT/_admin/Server.aspx

Once this had been done we could return search results from all of the clients WSS
sites.
----------------------------------------------------
Make sure that if you go to the Central Admin - Operations - Alternate access URLs
- Edit URL and then select the web application you're working on has the 'Default'
URL that can be browsed on the server locally.
===================================================




Regards
Sunil

 

by: jtarabayPosted on 2008-10-20 at 18:53:13ID: 22763910

Try to sign into one of the sites with network service account, if you get an access is denied, go to central admin, application management, policy management, and be sure your the following account are present, if they are not, add them to all zones in all web applications:

NT AUTHORITY\LOCAL SERVICE  NT AUTHORITY\LOCAL SERVICE - Full Read  
Search Crawling Account - Network Service  - Full Read  

 

by: TeamMacleanPosted on 2008-10-22 at 01:21:17ID: 22774263

Thanks for the replies guys;

jtarabay: The permissions on my site is as you describe above and as a test I added a domain account to this list and set the WSS Search service to run under this domain account but get the same result; the domain account does have access to the site and is also db_owner on all databases..

Sunil: I checked the kb article but sadly this was not the answer for me (.txt files are not being blocked). Also, am I right in saying stsadm.exe -o createsite -url http://servername will create a new site? I hope its not necessary to go to these length's to sort this out since from the event log I can tell that its just a permissions problem somewhere I'm not looking; other than this issue the site works great..

Any other idea's? Also the event log mentions the possibility of adding a crawl rule, is this a possibility?

 

by: sunilrepalePosted on 2008-10-22 at 09:56:55ID: 22778745

one more thing i would like to add is if site is using the SSL or if you are using the site with the host header  then creating the crawl rule will definately help to resolve the issue you are facing.
there aresome knwn issues when crawling site with SSL ,basic authentication or if sites are using the hostheader.
pesonally i have came across multiple instance in above mentioned situations unable to crawl the content
workaround would be extening and mapping the existing web application with new web application and using the new web app URL as the default URL and should be able to crawl the site without any error message.

creaing the rule also helps when using  SSL on the web app or if using the complex URLs which sharepoint crawleris not able to SEE . is there any error message in crawl log which will help us to understand what is happening in the background.

sunil
 

 

by: jtarabayPosted on 2008-10-23 at 10:32:22ID: 22788617

Check your hosts file on the index server.  It is located at:

C:\windows\system32\drivers\etc\

Copy and paste it here, change anything you need to keep your server anonymous, but leave be sure to leave all instances of the entries so we can see if its okay.

 

by: TeamMacleanPosted on 2008-10-23 at 15:09:25ID: 22791221

It seems that I solved my own problem; here's what I did:
1. Changed all sharepoint services to run under a domain account instead of the network service account.
2. Recreated the search database.
3. Gave the domain user Full Read permissions on WSS admin console.
4. Made domain user db_owner on all WSS sql databases (don't know if this is recommended or not...)
5. Stopped all Sharepoint services and restarted
After I did all the above the search function started working for all content, new and old. Strange thing is though; I still get the same event logged in the application log and when I navigate to the page specified in the event I get to the Central Admin page? Any thoughts on this?

20120131-EE-VQP-002

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