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9.3

Sharepoint 2007: Need help setting up a "help desk" module.

Asked by Goalie3533 in MS SharePoint

Tags: sharepoint 2007

I've been asked to work on a new "help desk" module for office sharpoint 2007.  This help desk was just the basic out of the box help desk you can download from Microsoft.  I have sharepoint designer & vs.net 2005 to work with this but unfortunately, this is my first attempt at modifying a module, so I'm rather inexperienced using either of these, if need be, for use with sharepoint.

The Help Desk module has already been installed into our sharepoint environment, and I now need to edit it.  I've been asked to modify the following items but am unsure how to do so.  How can I complete the following tasks?:
1) There is a link on our vertical left hand sharepoint menu called "Create a Help Desk request".  Everyone must have permission to see this menu item.  How can I set this permssion?

2) There are 2 types of help desk forms.  One is a basic form that allows the user to enter their specific issue.  The 2nd is a detailed form for help desk managers & the help desk rep to read the request, assign a priority level, and for the manager to delegate the request to a particular help desk rep.  How can I modify permissions so only the Help Desk Managers & reps can see this advanced form?

3) Once Manager has assigned this task to a rep, that rep is alerted via email.  How can I set this up to send an email?

3) The original user who initiated the help desk request should be notified via email once the rep has finished the request.  Can this be done?

4) They want me to insert keywords for this module.  How do I insert keywords?

Thanks.
[+][-]03/15/09 03:58 PM, ID: 23893659Accepted Solution

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About this solution

Zone: MS SharePoint
Tags: sharepoint 2007
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Solution Provided By: thman
Participating Experts: 1
Solution Grade: A
 
 
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