Question

Issue With Cralwer in MOSS 2007

Asked by: pm2001

I have an issue with the Crawler in MOSS 2007. I have setup the Crawler to crawl the data from a BDC that connects to Microsoft CRM Site. I am able to create pages in MOSS to display the data from CRM with no issues using that BDC. I am able to select different area from accout, case, contact etc. and the record are returned to the MOSS page.
But here is the issue the crawler is only returning 17 records after its crawl. and when i look at the Crawler logs everything looks succesful. Also when i create an search page i cant not get it to return any records for the search.

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Asked On
2009-03-27 at 11:52:37ID24272240
Tags

Microsoft Office Sharepoint Server

Topics

MS SharePoint

,

Microsoft Office Suite

Participating Experts
2
Points
250
Comments
9

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Answers

 

by: bruintjePosted on 2009-03-28 at 04:34:32ID: 24008020

Hello pm2001,

what version of sharepoint is used on the bdc? there is an issue which could be related to your problem with search and sharepoint 2007/2003

http://support.microsoft.com/kb/826797/en-us

hope this helps a bit
brian

 

by: Steve_NJPosted on 2009-03-29 at 07:56:14ID: 24012933

Usually when I've had a BDC crawl stop quickly it is permissions based. Make sure your default content access account has rights to the BDC. Strange that it doesn't throw an error though, I'm pretty sure mine did when I saw the issue.

 

by: pm2001Posted on 2009-03-30 at 06:34:00ID: 24018672

the account used for the Crawler is the same account that I am using for the SSP that connected the the database. The account has owner rights on that database right now. I though it might be a permission thing. I have  no problem displaying the recored from the database when i create Business data List web parts.
It does say it has return 17 item. But I am not sure what items it is returning. I guess question back to you is there anything in the BDC that defines the search location?

 

by: Steve_NJPosted on 2009-03-30 at 06:42:00ID: 24018772

The account used for viewing the BDC in web parts will generally be the account you are logged in as which is different then the crawl account obviously. If you add the crawl account to the BDC with all permissions what happens when you do an index of the BDC content source?

When you look at the crawl log you should get some ides of what those 17 items are, post them here if you can.

 

by: pm2001Posted on 2009-03-30 at 07:31:18ID: 24019289

here are the logged from the crawler
bdc2://ea5608ae-2a15-4876-9d8a-64feffb8b3e0/3/1292
Crawled Microsoft Dynamics CRM 3/27/2009 4:28 PM  
 
  bdc2://ea5608ae-2a15-4876-9d8a-64feffb8b3e0/3/2225
Crawled Microsoft Dynamics CRM 3/27/2009 4:28 PM  
 
  bdc2://ea5608ae-2a15-4876-9d8a-64feffb8b3e0/3/2026
Crawled Microsoft Dynamics CRM 3/27/2009 4:28 PM  
 
  bdc2://ea5608ae-2a15-4876-9d8a-64feffb8b3e0/3/756
Crawled Microsoft Dynamics CRM 3/27/2009 4:28 PM  
 
  bdc2://ea5608ae-2a15-4876-9d8a-64feffb8b3e0/3/541
Crawled Microsoft Dynamics CRM 3/27/2009 4:28 PM  
 
  bdc2://ea5608ae-2a15-4876-9d8a-64feffb8b3e0/3/1391
Crawled Microsoft Dynamics CRM 3/27/2009 4:28 PM  
 
  bdc2://ea5608ae-2a15-4876-9d8a-64feffb8b3e0/3/1752
Crawled Microsoft Dynamics CRM 3/27/2009 4:28 PM  
 
  bdc2://ea5608ae-2a15-4876-9d8a-64feffb8b3e0/3/1093
Crawled Microsoft Dynamics CRM 3/27/2009 4:28 PM  
 
  bdc2://ea5608ae-2a15-4876-9d8a-64feffb8b3e0/3/170
Crawled Microsoft Dynamics CRM 3/27/2009 4:28 PM  
 
  bdc2://ea5608ae-2a15-4876-9d8a-64feffb8b3e0/3/363
Crawled Microsoft Dynamics CRM 3/27/2009 4:28 PM  
 
  bdc2://ea5608ae-2a15-4876-9d8a-64feffb8b3e0/3/4
Crawled Microsoft Dynamics CRM 3/27/2009 4:28 PM  
 
  bdc2://ea5608ae-2a15-4876-9d8a-64feffb8b3e0/3/1682
Crawled Microsoft Dynamics CRM 3/27/2009 4:28 PM  
 
  bdc2://ea5608ae-2a15-4876-9d8a-64feffb8b3e0/3/826
Crawled Microsoft Dynamics CRM 3/27/2009 4:28 PM  
 
  bdc2://ea5608ae-2a15-4876-9d8a-64feffb8b3e0/3/283
Crawled Microsoft Dynamics CRM 3/27/2009 4:28 PM  
 
  bdc2://ea5608ae-2a15-4876-9d8a-64feffb8b3e0/3/1209
Crawled Microsoft Dynamics CRM 3/27/2009 4:28 PM  
 
  bdc2://ea5608ae-2a15-4876-9d8a-64feffb8b3e0/3/103
Crawled Microsoft Dynamics CRM 3/27/2009 4:28 PM  
 
  bdc://ea5608ae-2a15-4876-9d8a-64feffb8b3e0/__bk...
Crawled Microsoft Dynamics CRM 3/27/2009 4:27 PM

 

by: pm2001Posted on 2009-03-30 at 09:06:38ID: 24020269

ok i have looked over the permission again
here is what i have set to figure this out
the account i am using as local admin right the the moss server, this account is being used for the SSP, I have it set as the default content access account for the search setting.
This account is also being used for the Office Sharepoint Sever Search and Windows Sharepoint Service Help Search.
Have confirmed that this account has Edit, Excute,Selectable in Client and Set permission for the Application Defination
I have alsp confirmed this account has owner permission to the database in SQL

 

by: Steve_NJPosted on 2009-03-30 at 09:12:28ID: 24020315

So does the application definition have finder methods defined in it? If it isn't permissions that is the most likely culprit.

 

by: pm2001Posted on 2009-03-30 at 09:20:17ID: 24020389

i am not 100% sure. I used a BDC that was create specificly for CRM and just modified it to connect to our system
If you are interesting the application / BDC can be found here
http://www.codeplex.com/crmaccelerators/Release/ProjectReleases.aspx?ReleaseId=21449

the only lines i changed were outline in the documentation that comes with the application

 

by: pm2001Posted on 2009-03-31 at 06:44:48ID: 24028825

ok i found the answer it seem that have DB owner is not enough for CRM. I had to add the account to have view rights in CRM. Once I did that the crawler returned 72000 records.

Thanks for the help

20120131-EE-VQP-002

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