Question

Sharepoint will not resolve some users in Active Directory to add to the Sharepoint Visitors group

Asked by: rhgi

Hello,
I have a Sharepoint Services 3.0 SP2 website I created recently, and I am trying to add users to the builtin Sharepoint Visitors Group, and some users will not resolve their name.  It keeps giving me the error saying "No exact match was found".  If I do a directory search for all sales managers, by just searching the name "sales" which should come back with 70 accounts, only 12 will show up.  They are all in Active Directory, I can search for and find them from within the Outlook GAL,  and I have compared the AD user account of one of the working versus one of the users not showing up, and I cannot see any differences.  This is a Server 2003 domain.  Thanks.

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Asked On
2009-11-03 at 13:24:15ID24868941
Tags

Sharepoint

,

Active Directory

Topics

MS SharePoint

,

Active Directory

Participating Experts
2
Points
500
Comments
11

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Answers

 

by: OestoneePosted on 2009-11-03 at 13:27:58ID: 25733940

My first question would be why aren't you using AD groups to manage your sharepoint permissions?

The second question would be what other groups do these not working users belong too? Any restricted groups? Are they all in the same OU?

 

by: rhgiPosted on 2009-11-03 at 13:46:13ID: 25734156

First Question:  I am using AD groups.  I add the "Sales Manager" AD group to the sharepoint visitors group, and the user is a member of that AD group, however still cannot access the site.  So then I tried adding her account just by itself, and had the problems described above.

Second Question:  They are all in the same OU, and just members of the "Sales Managers Global Security group and the "domain users" group, and a sales managers distribution group.

 

by: mccarthybriPosted on 2009-11-04 at 01:10:50ID: 25737559

make sure that under shared services you doduble check that users profiles and propertys.  make sure its pulling in all the domain acccounts and you can also do view users profile and see if you can find them there.

 

by: OestoneePosted on 2009-11-04 at 03:12:34ID: 25738129

What happens when you do a profile crawl? Any errors in the  error log?

 

by: rhgiPosted on 2009-11-04 at 10:04:38ID: 25742034

Forgive me, I can't find the "Shared Services" section of Sharepoint 3.0.  Can you let me know where it is?  I also don't know how to do a profile crawl.

 

by: mccarthybriPosted on 2009-11-04 at 10:09:46ID: 25742086

in central admin, you should see it left side bottom it should say shared services unless it was named something else.

 

by: rhgiPosted on 2009-11-04 at 10:41:59ID: 25742423

I still cannot find where you are talking about.  Is this a functionality that doesn't exist in sharepoint services 3.0?  I have attached screen shots of my central admin pages.

 

by: mccarthybriPosted on 2009-11-04 at 10:56:28ID: 25742585

you see it here.  make sure you have full permissions to the ssp when you loged in.  log in with an account that has ssp permissions.  

 

by: rhgiPosted on 2009-11-04 at 11:10:21ID: 25742735

Logged in as two different domain admins, and that section still doesn't exist.  My head hurts...

 

by: OestoneePosted on 2009-11-04 at 12:16:33ID: 25743459

Login with the account used to install sharepoint. By default it is the only account with access to SSP

 

by: rhgiPosted on 2009-11-06 at 08:20:56ID: 25760475

I called Microsoft and opened up a case with them...  and we figured out the issue.  

First, the "Shared Services Administration" section in Central Administration does not exist in sharepoint services 3.0, only MOSS.

Second, the reason why only some accounts from AD were showing up and resolving was because in IIS\Application Pools\Sharepoint - MySite\Properties\Identity Tab, it was set to use my administrative account, which I had changed the password on 10 days ago.  Because the app pool was using incorrect credentials, it was not querying AD sucessfully.  Once I reset the password here, and did an "iisreset" from the command prompt, everything started showing up when trying to add users.

Third, There were errors in the event log saying:

Event Type: Warning
Event Source: Windows SharePoint Services 3 Search
Event Category: Gatherer
Event ID: 2436
Date:  11/6/2009
Time:  8:20:12 AM
User:  N/A
Computer: Server
Description:
The start address <sts3://server/contentdbid={e7893e3e-d819-4931-9aab-900d5f41fc93}> cannot be crawled.
Context: Application 'Search index file on the search server', Catalog 'Search'
Details:
The item could not be accessed on the remote server because its address has an invalid syntax.   (0x80041208)
 

We were able to fix this by opening up a command prompt and changing the directory to here:
C:\Program Files\Common Files\Microsoft Shared\Webserver Extensions\12\Bin
and ran this command:
stsadm -o spsearch -action fullcrawlstart
He had me run it 4 or 5 times just to be sure, then wait 5 minutes to see if the event errors stopped, which they did.  Searching on the site now works.

Thanks so much for everyones help!

20120131-EE-VQP-002

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