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cknoderer

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Some users can't open Excel files on SharePoint 2010. Error Message "An error occurred. Please try again."

I have some users in my company that can't open Excel files from any document libraries on SharePoint 2010. The receive the error message "An error occurred. Please try again."

 This affects less than 5 people in a large company.  They have the Full Control permissions and have been able to open the files previously.  There has been no changes made to the server either.  I can't find anything that points to this in the event viewer.  

It doesn't matter if which computer that they try to open this up from either.   All computers are Windows 7 Professional with IE 9 and Office 2010 x64.    

I can't find anything that points specifically to this exact error. None of the excel files contain pivot tables.    This one has me stumped.

Thanks.
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Steve
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Incorrect file associaation in their profile?
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Justin Smith
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cknoderer

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Spot on! The solution was to use the 32bit version of Internet Explorer.