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05.07.2008 at 11:22AM PDT, ID: 23383754
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7.5

Communicator 2007 Disconnects After Attempting Kerberos Ticket Renewal

Asked by kwm997 in MS Live Communications Server, Windows XP Operating System

Tags: ,

I'm having an issue where Communicator 2007 disconnects from the OCS server (usually at night).  I haven't been able to find much on this topic except for a Microsoft article referncing a potentail problem with Kerberos.dll.  The cliesnt are all running Windows XP, SP2.  Kerberos.dll version is 5.1.2600.2698 .

Below is an excerpt from Communicator's log.  Any help would be greatly appreciated.

05/07/2008|02:17:54.891 17B4:17C TRACE :: OUTGOING_REGISTER_TRANSACTION::ProcessSuccessfulResponse received 200 Registration SUCCEEDED

05/07/2008|02:18:56.889 17B4:17C TRACE :: SA_CONTEXT::OnSALifeExpired - enter [0x01B758C0]

05/07/2008|02:18:56.889 17B4:17C TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:sip/ocsprdsrv02.domain.com- 01B758C0, SA list entry 01BAD820, this 019C0060
05/07/2008|02:18:56.889 17B4:17C INFO  :: Sending Packet - 10.97.38.11:5061 (From Local Address: 10.97.30.71:2525) 705 bytes:
05/07/2008|02:18:56.889 17B4:17C INFO  :: REGISTER sip:domain.com SIP/2.0 Via: SIP/2.0/TLS 10.97.30.71:2525 Max-Forwards: 70 From: <sip:user.sipaddress@domain.com>;tag=f9cc0e3365;epid=fe186d25bf To: <sip:user.sipaddress@domain.com> Call-ID: 943406cdcde54c19bf127843018db85b CSeq: 38 REGISTER Contact: <sip:10.97.30.71:2525;transport=tls;ms-opaque=3865823074>;methods="INVITE, MESSAGE, INFO, OPTIONS, BYE, CANCEL, NOTIFY, ACK, REFER, BENOTIFY";proxy=replace;+sip.instance="<urn:uuid:0A158FF0-BE10-53B6-A159-F99491F20B61>" User-Agent: UCCP/2.0.6362.0 OC/2.0.6362.0 (Microsoft Office Communicator) Supported: gruu-10, adhoclist, msrtc-event-categories Supported: ms-forking ms-keep-alive: UAC;hop-hop=yes Event: registration Content-Length: 0  
05/07/2008|02:18:56.889 17B4:17C INFO  :: End of Sending Packet - 10.97.38.11:5061 (From Local Address: 10.97.30.71:2525) 705 bytes
05/07/2008|02:18:56.889 17B4:17C TRACE :: - encrypted buffer length: 726 bytes.  First 8 bytes:
05/07/2008|02:18:56.889 17B4:17C TRACE ::       17 03 01 02 D1 27 A8 2A  :....Ñ'¨*
05/07/2008|02:18:56.889 17B4:17C TRACE :: ASYNC_SOCKET::SendOrQueueIfSendIsBlocking sending sendBuffer 05CE3278, this 019C9EA8
05/07/2008|02:18:56.889 17B4:17C TRACE :: ASYNC_SOCKET::SendHelperFn sendBuffer 05CE3278 sent, this 019C9EA8
05/07/2008|02:18:56.889 17B4:17C TRACE :: SECURE_SOCKET: decrypting buffer size: 604 (first 8):
05/07/2008|02:18:56.889 17B4:17C TRACE ::       17 03 01 02 57 2A 85 B8  :....W*&¸
05/07/2008|02:18:56.889 17B4:17C INFO  :: Data Received - 10.97.38.11:5061 (To Local Address: 10.97.30.71:2525) 583 bytes:

05/07/2008|02:18:56.889 17B4:17C INFO  :: SIP/2.0 401 Unauthorized Date: Wed, 07 May 2008 06:18:57 GMT WWW-Authenticate: NTLM realm="SIP Communications Service", targetname="ocsprdsrv02.domain.com", version=3 WWW-Authenticate: Kerberos realm="SIP Communications Service", targetname="sip/ocsprdsrv02.domain.com", version=3 From: <sip:user.sipaddress@domain.com>;tag=f9cc0e3365;epid=fe186d25bf To: <sip:user.sipaddress@domain.com>;tag=633D849313DAC94B87BCFAAC5BEA36A4 Call-ID: 943406cdcde54c19bf127843018db85b CSeq: 38 REGISTER Via: SIP/2.0/TLS 10.97.30.71:2525;ms-received-port=2525;ms-received-cid=400 Content-Length: 0  


05/07/2008|02:18:56.889 17B4:17C INFO  :: End of Data Received - 10.97.38.11:5061 (To Local Address: 10.97.30.71:2525) 583 bytes
05/07/2008|02:18:56.889 17B4:17C INFO  :: SIP_MSG_PROCESSOR::GetChallengeListForPlatform ProtocolsFromPlatform=0xf
05/07/2008|02:18:56.889 17B4:17C TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:sip/ocsprdsrv02.domain.com- 01B758C0, SA list entry 01BAD820, this 019C0060
05/07/2008|02:18:56.889 17B4:17C TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:sip/ocsprdsrv02.domain.com- 01B758C0, SA list entry 01BAD820, this 019C0060
05/07/2008|02:18:56.889 17B4:17C TRACE :: SIP_MSG_PROCESSOR::GetSAListEntry SA [01B758C0] targetname sip/ocsprdsrv02.domain.com, auth 8, this 01A3EC60
05/07/2008|02:18:56.889 17B4:17C TRACE :: SIP_MSG_PROCESSOR::AddSAToList found SA [01B758C0] from list entry [01BAD9B8] with TargetName: sip/ocsprdsrv02.domain.com Auth: 8 , this 01A3EC60
05/07/2008|02:18:56.889 17B4:17C TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:sip/ocsprdsrv02.domain.com- 01B758C0, SA list entry 01BAD820, this 019C0060
05/07/2008|02:18:56.889 17B4:17C TRACE :: SIP_MSG_PROCESSOR::GetSAListEntry SA [01B758C0] targetname sip/ocsprdsrv02.domain.com, auth 8, this 01A3EC60
05/07/2008|02:18:56.889 17B4:17C TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:sip/ocsprdsrv02.domain.com- 01B758C0, SA list entry 01BAD820, this 019C0060
05/07/2008|02:18:56.889 17B4:17C TRACE :: SIP_MSG_PROCESSOR::GetSAListEntry SA [01B758C0] targetname sip/ocsprdsrv02.domain.com, auth 8, this 01A3EC60
05/07/2008|02:18:56.889 17B4:17C TRACE :: Async work item posted for Init-SA: 0
05/07/2008|02:18:56.889 17B4:17C ERROR :: SIP_MSG_PROCESSOR::CompleteSAProcessingAndGetAuthHeader InitializeSecurityContext failed: 0x8009030e

05/07/2008|02:18:56.889 17B4:17C ERROR :: SIP_MSG_PROCESSOR::OnSAInitComplete - CompleteSAProcessingAndGetAuthHeader failed 80ef0191
05/07/2008|02:18:56.889 17B4:17C TRACE :: CUccServerEndpoint::UpdateEndpointState - Update state from 2 to 0. Status 80EF0191. Status text (null).
05/07/2008|02:18:56.905 17B4:17C INFO  :: Function: CUccSubscriptionManager::GetRichBatch
05/07/2008|02:18:56.905 17B4:17C ERROR :: Condition failed with 80ee0061: 'm_fSubMgrEnabled'
05/07/2008|02:18:56.905 17B4:17C INFO  :: Function: CUccSubscription::InternalUnsubscribe
05/07/2008|02:18:56.905 17B4:17C ERROR :: HRESULT API failed: 80ee0061 = hr
05/07/2008|02:18:56.905 17B4:17C INFO  :: Function: CUccSubscriptionManager::GetRichBatch
05/07/2008|02:18:56.905 17B4:17C ERROR :: Condition failed with 80ee0061: 'm_fSubMgrEnabled'
05/07/2008|02:18:56.905 17B4:17C INFO  :: Function: CUccSubscription::InternalUnsubscribe
05/07/2008|02:18:56.905 17B4:17C ERROR :: HRESULT API failed: 80ee0061 = hr
05/07/2008|02:18:56.905 17B4:17C INFO  :: Function: CUccSubscriptionManager::GetRichBatch
05/07/2008|02:18:56.905 17B4:17C ERROR :: Condition failed with 80ee0061: 'm_fSubMgrEnabled'
05/07/2008|02:18:56.905 17B4:17C INFO  :: Function: CUccSubscription::InternalUnsubscribe
05/07/2008|02:18:56.905 17B4:17C ERROR :: HRESULT API failed: 80ee0061 = hr
05/07/2008|02:18:56.905 17B4:17C INFO  :: Function: CUccSubscriptionManager::GetRichBatch
05/07/2008|02:18:56.905 17B4:17C ERROR :: Condition failed with 80ee0061: 'm_fSubMgrEnabled'
05/07/2008|02:18:56.905 17B4:17C INFO  :: Function: CUccSubscription::InternalUnsubscribe
05/07/2008|02:18:56.905 17B4:17C ERROR :: HRESULT API failed: 80ee0061 = hr
05/07/2008|02:18:56.905 17B4:17C INFO  :: Function: CUccSubscriptionManager::GetRichBatch
05/07/2008|02:18:56.905 17B4:17C ERROR :: Condition failed with 80ee0061: 'm_fSubMgrEnabled'
05/07/2008|02:18:56.905 17B4:17C INFO  :: Function: CUccSubscription::InternalUnsubscribe
05/07/2008|02:18:56.905 17B4:17C ERROR :: HRESULT API failed: 80ee0061 = hr
05/07/2008|02:18:56.905 17B4:17C INFO  :: Function: CUccSubscriptionManager::GetRichBatch
05/07/2008|02:18:56.905 17B4:17C ERROR :: Condition failed with 80ee0061: 'm_fSubMgrEnabled'
05/07/2008|02:18:56.905 17B4:17C INFO  :: Function: CUccSubscription::InternalUnsubscribe
05/07/2008|02:18:56.905 17B4:17C ERROR :: HRESULT API failed: 80ee0061 = hr
05/07/2008|02:18:56.921 17B4:17C INFO  :: CUccSubscriptionBase::Unsubscribe - unsubscribing
05/07/2008|02:18:56.921 17B4:17C TRACE :: SIP_STACK::FindProviderSAContext SA_CONTEXT found:sip/ocsprdsrv02.domain.com- 01B758C0, SA list entry 01BAD820, this 019C0060
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[+][-]05.10.2008 at 07:29AM PDT, ID: 21539146

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[+][-]05.12.2008 at 08:27PM PDT, ID: 21552075

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[+][-]05.15.2008 at 07:19PM PDT, ID: 21579449

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[+][-]05.23.2008 at 03:29PM PDT, ID: 21636240

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About this solution

Zones: MS Live Communications Server, Windows XP Operating System
Tags: Microsoft, Office Communications Server 2007
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Solution Provided By: qz8dsw
Participating Experts: 1
Solution Grade: B
 
 
 
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