Question

Live meeting 2007 - Document Import (LM Printer issue??)

Asked by: GlenmoranUK

Hi,

We have an installation of live meeting and can not import documents into the meeting other than Powerpoint.  (I dont mean share an application here, just import a document into the meeting).

When we try to drag documents into the meeting area we get the error, "You've attempted to upload a document, but the feature required to upload the document was not included in the installation of live meeting.  You can share the document using application sharing or reinstall Live Meeting whilst running as an administrator.  This functionality is not available on 64 bit operating systems.  Note: You can still upload powerpoint presentations."

We have tried removing Live meeting and then re-installing it using a local admin account.  We have also tried installation from the LMSETUP.exe file and extracted msi file which we have freshly downloaded.  (We are not using 64 bit).

From wheat I have found to now it seems to be an issue with the Live meeting document writer not being installed.  We are using vista business and the machines have Office 2007 Professional installed.  

Any help/idea's would be appreciated.  Thanks for reading.

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Asked On
2009-02-23 at 03:05:38ID24167768
Tags

Live meeting

,

document writer

Topic

Live/Office Communications Server

Participating Experts
1
Points
500
Comments
2

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Answers

 

by: gaanthonyPosted on 2009-02-23 at 18:19:23ID: 23717752

When you open up the printers folder "Microsoft Office Live Meeting 2007 Document Writer" is not installed?  and you are running 32 bit Vista and tried installing using when logged in as a local admin.... humm.

Nothing in the application or system event log?

Can you uninstall LM 2007 again and install by running msiexec /i <product.msi> /liwearucmopvx /log c:\lminstall.log and then attach the lminstall.log for analysis.

 

by: GlenmoranUKPosted on 2009-02-24 at 02:09:44ID: 23719851

Exactly,

We did find a work around late yesterday evening...  What we did was rename the Microsoft Office Document iImage Writer which was installed with Office.  We then removed live meeting and then re-installed it using a domain admin account (not local admin).  This then created the printer but live meeting would not automatically connect to a meeting but instead keep requesting for the meeting credentials.  We then ran the setup script again using the local admin account.

We had to do this on each machine where the user was a local admin.  (Only IT group).  For other users we just ran the lmsetup.exe as an admin on the users machines.

We install live meeting from the extracted msi package using group policies but this has not created the printer on any machine.  We have not found out a way to install the printer automatically through which is a bit of a bind considering we have 100 users.

Again not sure why the issue occurs using local admins and why we get6 a difference when using another admin account to the actual user.  There again the communicator software will not install through group policies either so I think the roll-out of these two pieces of software need to be addressed.

20120131-EE-VQP-002

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