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7.0

Can not connect to Live Communications Server 2005

Asked by bjblackmore in Live/Office Communications Server

We're been running Microsoft Live Communications Server 2005 SP1 for the past 4 years without issue. Suddenly last week communicator clients started failing to login on all users desktops. At first it appeared that the LCS server was stopping randomly, after restarting it clients would be able to login.

However, now it appears that the server is not stopping, the service is continuing to run, there are no error message in the event logs. But when clients try to log communicator in they get an error saying:

 'Cannot connect to the communications service. Please wait for your system administrator to correct this problem and try again later.'

This can happen 2 or 3 times if you retry signing in, eventually after the 3rd or 4th attempt communicator will sign in, and work correctly for an hour or so, but will then randomly sign out. Signing back in goes through the steps about with its failing then finally suceeding.

I have just performed a complete uninstall of LCS, including hotfixes, and deleted the databases, and have now reinstalled everything from the ground up, LCS 2005, then SP1, then hotfixes, and recreated the user database. However, the problem still seems to persist.
[+][-]08/05/09 03:27 PM, ID: 25028662Expert Comment

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[+][-]08/06/09 01:11 AM, ID: 25031037Author Comment

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[+][-]08/06/09 01:19 AM, ID: 25031062Author Comment

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[+][-]08/06/09 02:17 AM, ID: 25031338Expert Comment

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[+][-]08/06/09 02:45 AM, ID: 25031491Author Comment

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[+][-]08/06/09 03:22 AM, ID: 25031677Expert Comment

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[+][-]08/06/09 06:32 AM, ID: 25033065Author Comment

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[+][-]08/07/09 07:16 AM, ID: 25042887Accepted Solution

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About this solution

Zone: Live/Office Communications Server
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Solution Provided By: bjblackmore
Participating Experts: 1
Solution Grade: A
 
[+][-]08/07/09 02:07 PM, ID: 25046968Expert Comment

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[+][-]08/10/09 12:29 AM, ID: 25057724Author Comment

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