We're been running Microsoft Live Communications Server 2005 SP1 for the past 4 years without issue. Suddenly last week communicator clients started failing to login on all users desktops. At first it appeared that the LCS server was stopping randomly, after restarting it clients would be able to login.
However, now it appears that the server is not stopping, the service is continuing to run, there are no error message in the event logs. But when clients try to log communicator in they get an error saying:
'Cannot connect to the communications service. Please wait for your system administrator to correct this problem and try again later.'
This can happen 2 or 3 times if you retry signing in, eventually after the 3rd or 4th attempt communicator will sign in, and work correctly for an hour or so, but will then randomly sign out. Signing back in goes through the steps about with its failing then finally suceeding.
I have just performed a complete uninstall of LCS, including hotfixes, and deleted the databases, and have now reinstalled everything from the ground up, LCS 2005, then SP1, then hotfixes, and recreated the user database. However, the problem still seems to persist.
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Looking in LCAPI0.log the only error I can find is:
09:12:43.002 D28:1654 ERROR :: ASYNC_SOCKET::OnTimerExpir
09:12:43.002 D28:1654 ERROR :: OUTGOING_TRANSACTION::OnRe
09:12:43.002 D28:1654 INFO :: CRTCProfile::SetState - [0185A2F8] enState:1->5, statusCode=80ee001c, text=(null)
09:12:43.002 D28:1654 INFO :: RegistrationStateChangeEve
09:12:43.002 D28:1654 INFO :: CRTCProfile::SetState - register error, clear postponed watchers
Not sure what this means, why its eventually successful after 3 or 4 attempts, or how to fix it!
Ben
hurumph - i see what you mean
so - _sip._tls.ourdomain.com is defined as 5061 pointing to exchange.ourdomain.com - and you can telnet to that ok on 5061 from a client expieriencing the issue ?
there seems to be communications troubles with 192.168.254.2:5061 - which i assume is "exchange.ourdomain.com " - flat out, if you can telnet to that address - there must be service down or something busted on the server - in which case, the OCS event log is the place to start.
Hi,
Thanks again for the reply.
I can't tell net to exchange.ourdomain.com:506
I've set the LCS logging level to 4, and tried to sign in, attached is the log, I tried to keep it small, as it seems to be very details.
I thought I'd fixed the problem a while ago, after posting the following question http://www.experts-exchang
exchange.ourdomain.com is the server LCS is running on, it used to host exchange 2003, hense the name, but that has now been placed on a newer server, however, the name was never changed on this server. The network card has 3 IP addresses assigned, 192.168.254.2, .3 & .4
Finally decided to wipe the server and reinstall the OS, starting from the ground up. After installing Windows 2003 Server, then SP2, added the server to the domain, then installed LCS 2005, then LCS 2005 SP1, then all the Windows Updates. Configured the server, and re-SIP-enable all the users. So far, the clients have been able to connect successfully.
Business Accounts
Answer for Membership
by: HayesJupePosted on 2009-08-05 at 15:27:40ID: 25028662
in the communicator client, there is an option to enable logging - could you turn that on.
hopefully it will give us some more detail as to what part is actually failing.