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Question
script to administratively configure call forwarding for users
Hi!
I've have found (finally), that call forwarding settings for OCS (2007 R2) users are stored within OCS SQL DB (I thought AD is much better place for that). I can even use dbanalyze.exe (from reskit) to check call forwarding settings for a particular user.
However, I would like to be able to change that settings administratively (yes, I know that users can later overwrite them) upon a user request.
For example, when users are not using call forwarding to mobiles, but are logged off from Communicator, I would like to be able to run a script to configure forward to voicemail or to administrator...
Does any one tried to implement the same functionality?
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by: jaycaPosted on 2009-08-21 at 19:14:21ID: 25157176
Directly manipulating the DB in that sense is not supported. You could write something, but it would be more than just a script, it would be a serverside automation process and would not scale if you have a large org. More importantly, you would have to worry about timing and false positives, etc. Imagine if you are connected, lose wifi for a few mins (never happens?), then all of your calls go to someone else or direct to vmail?
If it is urgent and you need someone to always anser, then setup the OCS 2007 R2 Response Group or forward to "team" rule.
If you use Exchange UM, I would rather have the users disable their mobile voicemail, and after no mobile pickup, instead of sending to mobile vmail #, have it be sent back to their UC # instead. This is what I do and no longer have to wonder where vmails are left. Plus with Exchange 2010, I don't even have to listen to the vmail, I see the text conversion right in Mobile Outlook.