Question

Office Communicator 2007 - Cannot Sync Address Book

Asked by: rvctech

Hello,
I am running Office Communication Server Standard 2007 on a Windows 2003 Standard Server. I have installed the Office Communication Client on my XP workstations and all works perfect. (We are running Outlook 2007 SP2 for desktop mail). When i try to duplicate this exact same setup on a Windows Vista Buisness Desktop (or laptop), Communicator loads and installs fine, and connects fine using the same TLS method with no certificate issues. It also prompts for the exchange login just as the XP boxes do, but for some reason where the XP install works perfectly, and gives me the group+members from AD that i added, the Vista install fails with the error "Distribution Group service could not perform this action." Anyone seen this before? I dont believe its the OCS server since all the XP clients work perfectly. I have checked the Firewall settings in Vista and its in the exception list with full scope. Im stumped. Lots of this issue floating around, but no one seems to have it confined to Vista like i do. Am i missing something? I have duplicated this on 5 Vista machines all with the same result.

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Asked On
2009-09-23 at 11:52:51ID24756096
Tags

Microsoft Office Communicator

,

Windows Vista

,

Exchange Addres Book

Topics

Live/Office Communications Server

,

Outlook Groupware Software

Participating Experts
2
Points
500
Comments
11

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Answers

 

by: ksalamehPosted on 2009-09-23 at 12:05:00ID: 25406684

Did you try running office communcator as an administrator ? or did you disable User Account control ?

 

by: rvctechPosted on 2009-09-23 at 12:10:37ID: 25406731

On one of the Vista machines, i disabled User Account control. The other still has it active. Both with the same results. The logged on user is a local administrator of the workstation, in the local administrators group. (The actual administrator account is active but not used on the vista machines. / on the XP machines, we rename the administrator account to be the users account.) Thanks for the quick response!

 

by: rvctechPosted on 2009-09-23 at 12:22:56ID: 25406865

I did look at that solution before i posted this. Since its based more on the OCS server, where my problem seems to be with Vista and the OC Client, i dont think it is applicable. (And all the Windows XP clients are working perfectly, so making changes to the OCS server could affect them.)

 

by: ksalamehPosted on 2009-09-23 at 12:25:57ID: 25406892

Which version of office communicator are you running? R1 or R2 ?

 

by: rvctechPosted on 2009-09-23 at 12:29:23ID: 25406922

Office Communicator 2007 (original / R1) Version 2.0.6362.0

 

by: gaanthonyPosted on 2009-09-23 at 18:27:05ID: 25409586

Have you created an Outlook profile on the Vista machine.  Create one open outlook and then try.  If that doesn't work I'd be interested in what you see in the IIS logs from the OCS server were Web Components is installed.

 

by: rvctechPosted on 2009-09-24 at 10:23:10ID: 25415639

I do have a single outlook profile on the vista machine called 'outlook'. As for the IIS logs, let me know exactly what you are looking for and i can provide it.

 

by: rvctechPosted on 2009-09-28 at 06:13:45ID: 25439009

Still hoping someone will have an idea on this?.. Do i need to contact microsoft?

 

by: gaanthonyPosted on 2009-09-29 at 16:15:48ID: 25454313

If you try this URL in your browser on the Vista machine what do you get.

/GroupExpansion/Int/services.asmx">https://<YourOCSPoolFQDN>/GroupExpansion/Int/services.asmx

When you check the IIS logs on the OCS server and look at the end the current log what is the return code for the group expansion connection from the Vista machine.

 

 

by: rvctechPosted on 2009-09-30 at 07:49:12ID: 25459510

I have no clue what that did, but for some reason, when i went to that link (which was ../Service.asmx in both the Int and Ext folder), authenticated to the server, it just popped up and started working. Whatever that was it did the trick, i was able to duplicate it on another vista machine as well. Just took one successful login using IE to that link, and then Communicator starts working fine. Odd but nothing surprises me with microsoft. I greatly appreciate your assistance!

20120131-EE-VQP-002

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