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03.05.2007 at 01:38PM PST, ID: 22429438
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Disk is full error when saving Excel files to network locations
Tags: disk, full, excel, error, network
I have multiple users that are getting disk is full errors when trying to save Excel (2000 and 2003) files to a network drive on Windows Server 2003 Enterprise servers from Windows XPSP2 clients.  Yes, we do have Backup Exec with OFO but are on latest version of vsp.sys.  Sometimes it will save the file but takes an exraordinarily long time to save it.  Those that error out do so after what looks to be a very long save process.  Network utilization is at a minimum (on the machine doing the saving) during the process as well (less than 1% utilization).  This just started happeneing in the last 2 weeks or so.  I've started to wonder if it has anyhing to do with the latest batch or two of Windows Updates.  
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Question Stats
Zone: OS
Question Asked By: ufpcit
Solution Provided By: leew
Participating Experts: 3
Solution Grade: B
Views: 371
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03.05.2007 at 01:43PM PST, ID: 18657652

Rank: Genius

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03.05.2007 at 01:48PM PST, ID: 18657682

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03.05.2007 at 02:33PM PST, ID: 18657949

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03.05.2007 at 04:18PM PST, ID: 18658576

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03.06.2007 at 09:43AM PST, ID: 18663692

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03.07.2007 at 09:53AM PST, ID: 18672214

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03.08.2007 at 09:59AM PST, ID: 18681041

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03.05.2007 at 01:43PM PST, ID: 18657652

Rank: Genius

Might you be using Windows Disk Quotas?
Accepted Solution
 
03.05.2007 at 01:48PM PST, ID: 18657682
Nope!  We had them enabled on only one server but turned them off last week and it made no difference.  We have this issue with multiple servers as well as clients.
 
03.05.2007 at 02:33PM PST, ID: 18657949
How long is the full file path?  Windows has a limit to 256 characters, which includes the full path to the file as well as the file name itself.  I ran into this issue before where Windows was giving a disk space error, when it was the directory structure the user was using.  Shortening the file path solved that issue.
Assisted Solution
 
03.05.2007 at 04:18PM PST, ID: 18658576

Rank: Genius

It sounds like the network connection is being dropped before the save is complete. No real solution is offered here, but I believe this article describes your problem: http://support.microsoft.com/kb/214073/EN-US/

This article discusses long delays when opening or saving a file. The most common problem is a mapped drive that is no longer available. Several solutions are discussed, but you may be frustrated by the lack of step by step instructions: http://support.microsoft.com/kb/313937/en-us
Assisted Solution
 
03.06.2007 at 09:43AM PST, ID: 18663692
The paths are long in most cases but in no case are they more than 256 characters even including filenames.  These are different people saving different files on different servers.  Currently looking into an issue with our VOIP phones which looks like it might be the problem.
 
03.07.2007 at 09:53AM PST, ID: 18672214
Still no permanent fix but here's what we know.  Our IP phones seem to be related to the problem.  If we take the phones out of the loop by connecting the PC to the incoming LAN line, they act as they should.  They open and save files quickly.  With the phones in the loop, browsing the network is slow and files take longer to open.  The files take seemingly forever to save and sometimes they timeout and give the disk is full message followed by file not saved message.  10MB files, if they do save, take about 5 minutes to save.  

In some cases, cycling the phones works to remedy the issue, but only for that boot.  The issue returns upon rebooting the PC.  In other cases (most actually) cycling the phones causes the PC to not reconnect to the network at all until the PC is rebooted.  If you test the PC before rebooting, it shows a valid IP and will do an ipconfig /release and /renew but will do nothing else network-related until rebooting.

BTW, we're on Avaya phones... mostly model 4610SW.
 
03.08.2007 at 09:59AM PST, ID: 18681041
Thanks y'all!  We found the answer.  It was a setting on the phones.  They were set for full-duplex 100Mbps and once we changed it to auto-negotiate it fixed the problem.  Still not sure why only some users had the issue as everybody's phones were setup the same.
 
 
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