Server 2003 service pack 2 won't install. Failed to install catalog files : 2003, install, service, pack, server

May 17, 2008 03:17am pdt

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04.23.2007 at 03:32PM PDT, ID: 22529252

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5.2

Server 2003 service pack 2 won't install. Failed to install catalog files

Zones: Server, Windows 2003 Server, SBS Small Business Server

Tags: 2003, install, service, pack, server

I have been trying to install SP2 for Server 2003 for the last week. Every time, it crashes out with the 'failed to install catalog files' error. Then 'Windows Server 2003 has been partially updated and may not work properly.' before it restarts the computer.

I have examined the svcpack.log file and it indicated a problem with about 17 hotfixes. Installed all of these manually and tried again. Still the same error.

On examination the log this time stated that only 5 hotfixes failed. Tried installing these five again but no difference.

The hotfixes don't look like they are installing properly as they finish very quickly and seem to skip the part where files are added. (seen this on at least some of the other hotfixes that now don't appear to be a problem).

Am loathed to uninstall the hotfixes from add and remove as the system states that huge list of applications and hotfixes may not work if I do this.

Have looked at the microsoft article '822798' and gone through all 10 solutions, a couple a few times.

The part of the log that I believe is the problem is:

102.235: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
102.453: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
102.922: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
104.125: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
105.297: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
105.578: Failed to open c:\windows\$hf_mig$\KB824105\update\updatebr.inf
105.578: Failed to open c:\windows\$hf_mig$\KB835732\update\updatebr.inf
105.641: Failed to open c:\windows\$hf_mig$\KB885835\update\updatebr.inf
105.703: Failed to open c:\windows\$hf_mig$\KB913580\update\updatebr.inf
105.766: Failed to open c:\windows\$hf_mig$\KB926255\update\updatebr.inf

Really hoping someone knows the solution to this one.

The full log for the last install attempt follows:

2.500: ================================================================================
2.516: 2007/04/23 17:10:33.109 (local)
2.516: c:\a2aaadaea85352fed65f9b\i386\update\update.exe (version 6.3.4.1)
2.531: Service Pack started with following command line:
2.547: In Function GetBuildType, line 1170, RegOpenKeyEx failed with error 0x2
2.610: Return Value From OnACPower = 1
2.610: OnACPower returned value( 0x1 ) which is Equal To 0x1
2.610: Condition succeeded for section OnACPower.Section in Line 1 of PreRequisite
2.641: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To halcmpx.dll
2.641: Condition succeeded for section CustomHalUnisysBlock.Section in Line 2 of PreRequisite
2.641: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To Unisys CMP Server ACPI HAL
2.641: First Condition in CustomHalUniSysBlock.Section2 Succeeded
2.641: Condition succeeded for section CustomHalUniSysBlock.Section2 in Line 3 of PreRequisite
2.641: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To HALSRAAC.DLL
2.641: Condition succeeded for section CustomHalStratusBlock.Section in Line 4 of PreRequisite
2.641: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To halce52.dll
2.641: Condition succeeded for section CustomHalMarathonBlock.Section in Line 5 of PreRequisite
2.641: Service SpUpdSvc Not Registered in SCM 0x424
2.641: Condition succeeded for section SpUpdSvcBlock.Section in Line 6 of PreRequisite
2.641: Start is Present
2.641: SYSTEM\CurrentControlSet\Services\MSDTC\Start is Not Equal To Specified Value
2.641: Second Condition in MSDTC.Not.Disabled Succeeded
2.641: Condition succeeded for section MDSTC.Check.Disabled in Line 7 of PreRequisite
2.641: C:\WINDOWS\system32\DRIVERS\elxsli2.sys is Not Present
2.641: First Condition in Emulex.Driver.Compat.Check.Section Succeeded
2.641: Condition succeeded for section Emulex.Driver.Compat.Check.Section in Line 8 of PreRequisite
2.656: C:\WINDOWS\system32\DRIVERS\ql40xx.sys is Not Present
2.656: First Condition in Qlogic.Driver.Compat.Check.Section Succeeded
2.656: Condition succeeded for section Qlogic.Driver.Compat.Check.Section in Line 9 of PreRequisite
2.656: HotfixRefreshRequired is Not Present
2.656: First Condition in HotfixRefresh.Registry.Check.Section Succeeded
2.656: Condition succeeded for section HotfixRefresh.Registry.Check.Section in Line 10 of PreRequisite
12.281: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed with error 0x2
12.281: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed with error 0x2
12.281: DoInstallation: CleanPFR failed: 0x2
12.281: In Function GetBuildType, line 1170, RegOpenKeyEx failed with error 0x2
12.281: SetProductTypes: InfProductBuildType=BuildType.IL
12.313: SetAltOsLoaderPath: No section uses DirId 65701; done.
12.453: SetDynamicDirectoryId: Failure while generating dynamic path, 0xf111
12.453: GetGenericPathNameWithRoot: Unable to open HKLM, SOFTWARE\Microsoft\ADMT, 0x2.
12.453: SetDynamicDirectoryId: Failure while generating dynamic path, 0xf111
12.485: SOFTWARE\Microsoft\Windows\CurrentVersion\R2Setup is not Present
12.485: Condition Check for Line 1 of R2.Schema.ExtendedConditional returned FALSE
12.485: SOFTWARE\Microsoft\Windows\CurrentVersion\R2Setup is not Present
12.485: Condition succeeded for section R2.Absent.Condition.Section in Line 1 of Old.Schema.ExtendedConditional
12.485: SOFTWARE\Microsoft\Windows\CurrentVersion\R2Setup is not Present
12.485: Condition Check for Line 1 of New.NTDS.ExtendedConditional returned FALSE
12.485: SOFTWARE\Microsoft\Windows\CurrentVersion\R2Setup is not Present
12.485: Condition succeeded for section R2.Absent.Condition.Section in Line 1 of Old.NTDS.ExtendedConditional
12.485: C:\WINDOWS\ADFS\System.Web.Security.SingleSignon.dll is Not Present
12.485: Condition succeeded for section ADFS.SingleSignOn.Exists.Condition in Line 1 of ADFS.SingleSignOn.RunProcess.ExtendedConditional
12.485: Exec ADFS.Exists.Condition: Result Software\Microsoft\WebSSO\Install Key Not Found
12.485: Condition Check for Line 1 of ADFS.SingleSignOn.GAC.RunProcess.ExtendedConditional returned FALSE
12.485: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC Manager\Subcomponents\RemInst is Not Equal To Specified Value
12.485: Condition Check for Line 1 of Extended.Conditional.WDS.Install returned FALSE
12.485: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC Manager\Subcomponents\RemInst is Not Equal To Specified Value
12.485: Condition Check for Line 1 of Extended.Conditional.WDS.Install.OOB.Update returned FALSE
12.485: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC Manager\Subcomponents\RemInst is Not Equal To Specified Value
12.485: Condition Check for Line 1 of Extended.Conditional.WDS.Install.VersionlessFiles returned FALSE
12.516: FileVersion of C:\Program Files\internet explorer\iexplore.exe is Less Than 7.0.0000.0000
12.516: Condition succeeded for section IE.AdditionalSettings.LessThan7.Condition.Section in Line 1 of IE.AdditionalSettings.Registry.ExtendedConditional
12.516: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ie7 is not Present
12.516: Condition Check for Line 1 of IE7.AdditionalSettings.Registry.ExtendedConditional returned FALSE
12.516: CSDVersion is Not Present
12.516: Condition succeeded for section RTM.Condition.Section in Line 1 of DEP.ExtendedConditional
12.516: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is not Present
12.516: First Condition in Non.KN.Condition.Section Succeeded
12.516: Condition succeeded for section KN.Or.WMS.Restore.Condition.Section in Line 1 of WMS.ExtendedConditional.Common
12.563: DoInstallation: FetchSourceURL for c:\a2aaadaea85352fed65f9b\i386\update\update.inf failed
12.563: Inclusion section is enabled for NON_PE file version check
12.563: DoInstallation:UpdSpOpenInfFile for OldUninstallInf file "c:\windows\$ntservicepackuninstall$\spuninst\spuninst.inf not found: 0x7b
12.563: CreateUninstall = 1,Directory = C:\WINDOWS\$NtServicePackUninstall$
24.766: CheckRegistryValue: Registry - Inf integer values mismatch
25.360: BuildCabinetManifest: update.url absent
25.360: Starting AnalyzeComponents
25.360: AnalyzePhaseZero used 0 ticks
25.375: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
28.203: SetupOpenInfFile in IsThirdPartyInf Failed with error 0x2
34.016: OEM file scan used 8656 ticks
102.063: AnalyzePhaseOne: used 76703 ticks
102.063: AnalyzeComponents: Hotpatch analysis disabled; skipping.
102.063: AnalyzeComponents: Hotpatching is disabled.
102.063: FindFirstFile c:\windows\$hf_mig$\*.*
102.235: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
102.453: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
102.922: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
104.125: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
105.297: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
105.578: Failed to open c:\windows\$hf_mig$\KB824105\update\updatebr.inf
105.578: Failed to open c:\windows\$hf_mig$\KB835732\update\updatebr.inf
105.641: Failed to open c:\windows\$hf_mig$\KB885835\update\updatebr.inf
105.703: Failed to open c:\windows\$hf_mig$\KB913580\update\updatebr.inf
105.766: Failed to open c:\windows\$hf_mig$\KB926255\update\updatebr.inf
106.500: AnalyzePhaseTwo used 703 ticks
106.500: AnalyzePhaseThree used 0 ticks
106.500: AnalyzePhaseFive used 0 ticks
106.547: AnalyzePhaseSix used 47 ticks
109.735: AnalyzeComponents used 84375 ticks
109.735: Downloading 0 files
109.735: bPatchMode = FALSE
109.735: Inventory complete: ReturnStatus=0, 97172 ticks
109.735: Num Ticks for invent : 97172
109.813: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\windows\inf\HFX3.tmp
109.828: Copied file: c:\windows\inf\branches.inf
113.016: Conditional load of section Netfx.SP1.Reg.Install.Condition succeeded
113.016: Conditional load of section SysmonLogStartType.Reg.Install.Condition succeeded
113.016: Conditional load of section IAS.Reg.Install.Condition succeeded
113.016: Conditional load of section Mpeg2Data.Reg.Install.Condition succeeded
113.016: Conditional load of section IIS.DCOM.IISAdmin.Reg.Install.Condition succeeded
113.016: Conditional load of section IIS.DCOM.CertObj.Reg.Install.Condition succeeded
113.016: Conditional load of section IIS.DCOM.W3Control.Reg.Install.Condition succeeded
113.031: Conditional load of section IIS.DCOM.WamReg.Reg.Install.Condition succeeded
113.031: Conditional load of section WindowsFirewall.Reg.Install.Condition succeeded
113.031: Conditional load of section MSI.Reg.Install.Condition succeeded
113.047: Conditional load of section ScsiPort.Reg.Install.Condition succeeded
113.047: Allocation size of drive C: is 4096 bytes, free space = 94697357312 bytes
114.328: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
114.328: Drive C: free 90310MB req: 617MB w/uninstall: NOT CALCULATED.
114.328: CabinetBuild complete
114.328: Num Ticks for Cabinet build : 4593
114.344: DynamicStrings section not defined or empty.
114.344: Starting process: C:\WINDOWS\system32\xcopy.exe /Q /Y /I C:\WINDOWS\inf\*.adm C:\WINDOWS\PolicyBackup\
114.703: Return Code = 0
114.703: Starting process: c:\a2aaadaea85352fed65f9b\i386\\update\nv4prep.exe
114.797: Return Code = 0
114.797: Starting process: C:\WINDOWS\system32\reg.exe save HKLM\system C:\WINDOWS\system32\config\system.sp /y
116.313: Return Code = 0
116.313: Starting process: C:\WINDOWS\system32\reg.exe save HKLM\software C:\WINDOWS\system32\config\software.sp /y
130.860: Return Code = 0
130.860: Starting process: C:\WINDOWS\system32\xcopy.exe /Q /Y /I c:\a2aaadaea85352fed65f9b\i386\\SP1QFE\adfsreg.exe C:\WINDOWS\ADFS\
130.938: Return Code = 4
130.938: Starting process: C:\WINDOWS\ADFS\adfsreg.exe backupassembly System.Web.Security.SingleSignon %windir \ADFS\System.Web.Security.SingleSignon.dll
130.938: RunInfProcesses: SpawnProcessAndWaitForItToComplete on "C:\WINDOWS\ADFS\adfsreg.exe backupassembly System.Web.Security.SingleSignon %windir \ADFS\System.Web.Security.SingleSignon.dll" in [ADFS.SingleSignOn.RunProcess.ProcessesToRun] failed: 0x3

130.938: Return Code = 3
130.969: DeRegisterUninstallProgramInInf: UpdSpOpenInfFile for "c:\windows\$ntservicepackuninstall$\spuninst\spuninst.inf failed: 0x7b
139.703: FileInUse:: Detection disabled.
156.891: CheckRegistryValue: Registry - Inf integer values mismatch
157.110: ArchiveFilesFromArchiveFilesSections:FindFirstFile for c:\windows\java\packages\* Failed: 0x3
157.110: ArchiveFilesFromArchiveFilesSections:FindFirstFile for c:\windows\java\packages\data\* Failed: 0x3
157.313: ArchiveFilesFromArchiveFilesSections:FindFirstFile for C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\*.BPD Failed: 0x2
157.516: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
157.516: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
157.578: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
157.828: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
157.860: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
157.985: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
157.985: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
157.985: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
157.985: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
238.875: Num Ticks for Backup : 124547
239.125:
AppPatch not installed.
239.125: AppPatch not installed. Registry will be archived.
247.485: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\windows\inf\iis.inf
247.672: Num Ticks for creating uninst inf : 8797
247.672: Registering Uninstall Program for -> Windows Server 2003 Service Pack, Service Pack 2 , 0x0
255.016: CheckRegistryValue: Registry - Inf integer values mismatch
255.203: Enumerating Devices of display, GUID {4d36e968-e325-11ce-bfc1-08002be10318}
255.297: Skip Oem Device PCI\VEN_1039&DEV_6330&SUBSYS_81131043&REV_00\4&1AFFAA3D&0&0008
255.297: Enumerating Devices of hdc, GUID {4D36E96A-E325-11CE-BFC1-08002BE10318}
255.375: Enumerating Devices of media, GUID {4D36E96C-E325-11CE-BFC1-08002BE10318}
255.453: Skip Oem Device PCI\VEN_1039&DEV_7012&SUBSYS_810D1043&REV_A0\3&61AAA01&0&17
255.453: Enumerating Devices of Processor, GUID {50127DC3-0F36-415e-A6CC-4CB3BE910B65}
255.531: Starting Backup For ACPI\GenuineIntel_-_x86_Family_15_Model_2
257.219: Starting Backup For ACPI\GenuineIntel_-_x86_Family_15_Model_2
257.641: Enumerating Devices of System, GUID {4D36E97D-E325-11CE-BFC1-08002BE10318}
257.719: Skip Oem Device PCI\VEN_1039&DEV_0003&SUBSYS_00000000&REV_00\3&61AAA01&0&08
257.735: Enumerating Devices of Unknown, GUID {4D36E97E-E325-11CE-BFC1-08002BE10318}
261.485: Copied file: C:\WINDOWS\system32\spmsg.dll
261.500: PFE1: Failed to CreateRemoteThread; error=0x8
261.500: PFE2: PFE1 failed.
261.500: PFE2: Not avoiding Per File Exceptions.
261.531: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.2.scw.cat with error 0x57
261.531: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\Tmp.2.scw.cat with error 0x80092004
266.203: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.0.sasetup.cat with error 0x57
266.203: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\Tmp.0.sasetup.cat with error 0x80092004
266.328: InstallSingleCatalogFile: MyInstallCatalog failed for Tmp.0.sasetup.cat; error=0xfffffbfe.
266.328: DoInstallation:MyInstallCatalogFiles failed:STR_CATALOG_INSTALL_FAILED
270.656: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine value, error 0x2
270.656: DoInstallation: Failed to unregistering spuninst.exe for recovery.
270.672: Failed to install catalog files.

Select 'OK' to undo the changes that have been made.
481.156: Message displayed to the user: Failed to install catalog files.

Select 'OK' to undo the changes that have been made.
481.156: User Input: OK
481.156: Starting process: C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
481.281: Software Update Rollback has completed with return code 0x643. This rollback requires a reboot.
481.281: Service Pack 2 installation did not complete.

Windows Server 2003 has been partially updated and may not work properly.
482.688: Message displayed to the user: Service Pack 2 installation did not complete.

Windows Server 2003 has been partially updated and may not work properly.
482.688: User Input: OK
482.688: Update.exe extended error code = 0xf01e
482.688: Update.exe return code was masked to 0x643 for MSI custom action compliance.
Shutdown Initiated in Self Extractor
***

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Question Stats

Zone: OS

Question Asked By: bargefoot

Solution Provided By: darrellarbaugh

Participating Experts: 8

Solution Grade: B

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04.23.2007 at 04:10PM PDT, ID: 18962197

Rank: Genius

KCTS:

See http://support.microsoft.com/kb/822798/en-us

04.23.2007 at 04:11PM PDT, ID: 18962226

Rank: Master

Firebar:

Hi,

This may sound pretty basic, but howabout clearing the temp file before trying again. I had a similar hang-up.

/F

04.23.2007 at 04:24PM PDT, ID: 18962442

bargefoot:

Have tried all 10 of the answers on the MS article (although only brushed over 6, 7, and 8).

Prior to the last attempt I renamed the Catroot2 folder and removed the temp*.cat file in systemroot%\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}, then restarted.

Firebar - is that what you mean by the temp file?

04.23.2007 at 04:36PM PDT, ID: 18962483

Rank: Master

Firebar:

Yes, basically:

start -> run -> *temp*

Delete all of the contents found...

/F

04.24.2007 at 03:59AM PDT, ID: 18964576

cbeee:

I would uninstall the hotfixes. A message will appear saying other apps may not work but this will only be temporary, as you will install SP2 immediately afterwards. I had a similar problem with a critical update but it didn't affect the running of any apps when i had removed it.

04.24.2007 at 04:15AM PDT, ID: 18964641

bargefoot:

Thanks Cbeee,

This was what I was heading towards do doing. Definatelty believe my problem is related to those hotfixes.

Still a little scared of the long list of apps and hotfixes it says won't work after uninstall. Server is in constant use so having to restore it if it goes wrong will be a major headache.

Would you advise running the hotfixes again before SP2 of just trying to install imediately after removing them? What aout restart after hotfix removal?

Has anyone else removed hotfixes before with out any issues?

04.24.2007 at 04:52AM PDT, ID: 18964843

Gatelodge:

Would it be possible for you to rebuild the server from scratch. I know this would have to be done after hours but it may be the quickest way forward. Don't forget to backup all your data first (Yes I know "Sucking eggs")

04.24.2007 at 04:53AM PDT, ID: 18964854

cbeee:

Peform a backup > remove hotfixes > reboot > install sp2 > reboot > review hotfixes and install if necessary.

it's likely most of the hotfixes will be contained within sp2. You can still run the hotfixes after sp2 and you will get a message saying that the system already has the latest update if sp2 contained that hotfix.

04.24.2007 at 06:40AM PDT, ID: 18965627

vtsirline:

here's what i would suggest in order of increasing damage to you existing setup
1. as suggested above, the temp files are in C:\Documents and Settings\<username>\Local Settings\Temp
2. log in as Administrator
3. turn off any anti-virus software, security monitors and managers
4. uninstall ALL of the previous hotfixes Control Panel > Add Remove Programs > (show updates)
remove also .NET, IE, and other microsoft related updates
<you can try reinstalling SP2 here if you want>
5. Control Panel > Add Remove Programs > on the left click Windows components and remove anything that's not immediately necessary
<you can try reinstalling SP2 here if you want>
6. boot into safe mode (after POST hit F8 repeatedly)
<you can try reinstalling SP2 here if you want>
7. boot from a Windows Server 2003 CD, pick install Windows, and then Automatically repair. note: this may unregister all of your installed software...

when you reinstall, be sure to download the SP2 exe file from Microsoft, for x86 or x64 machine respectively, and copy the file to C:\ and run it from there

04.24.2007 at 05:57PM PDT, ID: 18970773

darrellarbaugh:

Here's what I suggest:
First, download the SP2 for IT Professionals to be sure you have the full service pack file. This file contains all the files needed, not selected files based on what the downloaded 'thinks' the PC needs. Instead, all lfiles are downloaded and used.

Delete the files in the following directories.

C:\WINDOWS\$hf_mig$
C:\WINDOWS\SoftwareDistribution\Download
C:\WINDOWS\$Nt* (all these hidden files hidden)

***Backup your registry before any registry editing***

You should delete HKLM\SOFTWARE\Microsoft\Updates and HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall for the updates you are experiencing problems with including the service pack installation. You can find the actually installation package by looking at the folder names in the $Nt before you delete them above.

This will prevent you from installing the same bad hotfixes and possibly corrupt service pack files.

I did find some loose connection to this and the oem*.inf file cache in the c:\windows\inf, but without seeing the actual files, I can't tell you how to proceed on that front yet until I do some testing on my side.

04.26.2007 at 08:55AM PDT, ID: 18982600

bargefoot:

Finally managed to get back to the server today to try a few of the suggestions.

First thing I did was uninstall the hotfixes I could see in the log file. After 4 restarts of the system they were gone.
Removed all of the files in C:\docs and settings\administrator\local settings\temp.
Attemped to remove all files from C:\windows\temp - unable to as access was denied.

Run the setup file again and got a message about crypto service not running. Did the usual of stopping service, renaming catroot2 and removing tmp* files from catroot. Started the crypto service.

Tried again and this time it ran but stalled just after 'backing up registry' - 'Cannot create catolog files'

Tried again and still got the same message.

Have posted one of the recent log entries below. Unfortunatley can't get the latest as my remote session seems to have crashed. (hopefully not related).

Couple of things I thought I should mention: Firstly the majority of the time I have been doing this I have been using remote desktop as Administrator (don't think this is an issue but thought I better mention it), secondly, the server never had sp1 installed. Think the previous support company tried but gave up as there is an SP1 folder but no files (probably had the same issues I had).

As soon as I can get access again I will post the very latest log entry.

Cheers

3.203: ================================================================================
3.218: 2007/04/26 13:26:30.937 (local)
3.218: c:\11f218bb96708b4b494b\i386\update\update.exe (version 6.3.4.1)
3.218: Service Pack started with following command line:
3.234: In Function GetBuildType, line 1170, RegOpenKeyEx failed with error 0x2
3.375: Return Value From OnACPower = 1
3.375: OnACPower returned value( 0x1 ) which is Equal To 0x1
3.375: Condition succeeded for section OnACPower.Section in Line 1 of PreRequisite
3.406: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To halcmpx.dll
3.406: Condition succeeded for section CustomHalUnisysBlock.Section in Line 2 of PreRequisite
3.406: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To Unisys CMP Server ACPI HAL
3.406: First Condition in CustomHalUniSysBlock.Section2 Succeeded
3.406: Condition succeeded for section CustomHalUniSysBlock.Section2 in Line 3 of PreRequisite
3.406: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To HALSRAAC.DLL
3.406: Condition succeeded for section CustomHalStratusBlock.Section in Line 4 of PreRequisite
3.406: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To halce52.dll
3.406: Condition succeeded for section CustomHalMarathonBlock.Section in Line 5 of PreRequisite
3.406: Service SpUpdSvc Not Registered in SCM 0x424
3.406: Condition succeeded for section SpUpdSvcBlock.Section in Line 6 of PreRequisite
3.406: Start is Present
3.406: SYSTEM\CurrentControlSet\Services\MSDTC\Start is Not Equal To Specified Value
3.406: Second Condition in MSDTC.Not.Disabled Succeeded
3.406: Condition succeeded for section MDSTC.Check.Disabled in Line 7 of PreRequisite
3.406: C:\WINDOWS\system32\DRIVERS\elxsli2.sys is Not Present
3.406: First Condition in Emulex.Driver.Compat.Check.Section Succeeded
3.406: Condition succeeded for section Emulex.Driver.Compat.Check.Section in Line 8 of PreRequisite
3.406: C:\WINDOWS\system32\DRIVERS\ql40xx.sys is Not Present
3.406: First Condition in Qlogic.Driver.Compat.Check.Section Succeeded
3.406: Condition succeeded for section Qlogic.Driver.Compat.Check.Section in Line 9 of PreRequisite
3.406: HotfixRefreshRequired is Not Present
3.406: First Condition in HotfixRefresh.Registry.Check.Section Succeeded
3.406: Condition succeeded for section HotfixRefresh.Registry.Check.Section in Line 10 of PreRequisite
73.328: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed with error 0x2
73.328: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed with error 0x2
73.328: DoInstallation: CleanPFR failed: 0x2
73.328: In Function GetBuildType, line 1170, RegOpenKeyEx failed with error 0x2
73.328: SetProductTypes: InfProductBuildType=BuildType.IL
73.359: SetAltOsLoaderPath: No section uses DirId 65701; done.
73.484: SetDynamicDirectoryId: Failure while generating dynamic path, 0xf111
73.484: GetGenericPathNameWithRoot: Unable to open HKLM, SOFTWARE\Microsoft\ADMT, 0x2.
73.484: SetDynamicDirectoryId: Failure while generating dynamic path, 0xf111
73.515: SOFTWARE\Microsoft\Windows\CurrentVersion\R2Setup is not Present
73.515: Condition Check for Line 1 of R2.Schema.ExtendedConditional returned FALSE
73.515: SOFTWARE\Microsoft\Windows\CurrentVersion\R2Setup is not Present
73.515: Condition succeeded for section R2.Absent.Condition.Section in Line 1 of Old.Schema.ExtendedConditional
73.515: SOFTWARE\Microsoft\Windows\CurrentVersion\R2Setup is not Present
73.515: Condition Check for Line 1 of New.NTDS.ExtendedConditional returned FALSE
73.515: SOFTWARE\Microsoft\Windows\CurrentVersion\R2Setup is not Present
73.515: Condition succeeded for section R2.Absent.Condition.Section in Line 1 of Old.NTDS.ExtendedConditional
73.515: C:\WINDOWS\ADFS\System.Web.Security.SingleSignon.dll is Not Present
73.515: Condition succeeded for section ADFS.SingleSignOn.Exists.Condition in Line 1 of ADFS.SingleSignOn.RunProcess.ExtendedConditional
73.515: Exec ADFS.Exists.Condition: Result Software\Microsoft\WebSSO\Install Key Not Found
73.515: Condition Check for Line 1 of ADFS.SingleSignOn.GAC.RunProcess.ExtendedConditional returned FALSE
73.515: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC Manager\Subcomponents\RemInst is Not Equal To Specified Value
73.515: Condition Check for Line 1 of Extended.Conditional.WDS.Install returned FALSE
73.515: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC Manager\Subcomponents\RemInst is Not Equal To Specified Value
73.515: Condition Check for Line 1 of Extended.Conditional.WDS.Install.OOB.Update returned FALSE
73.515: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC Manager\Subcomponents\RemInst is Not Equal To Specified Value
73.515: Condition Check for Line 1 of Extended.Conditional.WDS.Install.VersionlessFiles returned FALSE
73.531: FileVersion of C:\Program Files\internet explorer\iexplore.exe is Less Than 7.0.0000.0000
73.531: Condition succeeded for section IE.AdditionalSettings.LessThan7.Condition.Section in Line 1 of IE.AdditionalSettings.Registry.ExtendedConditional
73.531: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ie7 is not Present
73.531: Condition Check for Line 1 of IE7.AdditionalSettings.Registry.ExtendedConditional returned FALSE
73.531: CSDVersion is Not Present
73.531: Condition succeeded for section RTM.Condition.Section in Line 1 of DEP.ExtendedConditional
73.531: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is not Present
73.531: First Condition in Non.KN.Condition.Section Succeeded
73.531: Condition succeeded for section KN.Or.WMS.Restore.Condition.Section in Line 1 of WMS.ExtendedConditional.Common
73.578: DoInstallation: FetchSourceURL for c:\11f218bb96708b4b494b\i386\update\update.inf failed
73.578: Inclusion section is enabled for NON_PE file version check
73.578: DoInstallation:UpdSpOpenInfFile for OldUninstallInf file "c:\windows\$ntservicepackuninstall$\spuninst\spuninst.inf not found: 0x7b
73.578: CreateUninstall = 1,Directory = C:\WINDOWS\$NtServicePackUninstall$
85.953: CheckRegistryValue: Registry - Inf integer values mismatch
86.515: BuildCabinetManifest: update.url absent
86.531: Starting AnalyzeComponents
86.531: AnalyzePhaseZero used 0 ticks
86.531: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
89.203: SetupOpenInfFile in IsThirdPartyInf Failed with error 0x2
94.578: OEM file scan used 8047 ticks
168.171: AnalyzePhaseOne: used 81640 ticks
168.171: AnalyzeComponents: Hotpatch analysis disabled; skipping.
168.171: AnalyzeComponents: Hotpatching is disabled.
168.171: FindFirstFile c:\windows\$hf_mig$\*.*
172.140: AnalyzePhaseTwo used 734 ticks
172.140: AnalyzePhaseThree used 0 ticks
172.140: AnalyzePhaseFive used 0 ticks
172.171: AnalyzePhaseSix used 31 ticks
174.640: AnalyzeComponents used 88109 ticks
174.640: Downloading 0 files
174.640: bPatchMode = FALSE
174.656: Inventory complete: ReturnStatus=0, 101078 ticks
174.656: Num Ticks for invent : 101078
174.718: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\windows\inf\HFX3.tmp
174.718: Copied file: c:\windows\inf\branches.inf
177.015: Conditional load of section Netfx.SP1.Reg.Install.Condition succeeded
177.015: Conditional load of section SysmonLogStartType.Reg.Install.Condition succeeded
177.015: Conditional load of section IAS.Reg.Install.Condition succeeded
177.015: Conditional load of section Mpeg2Data.Reg.Install.Condition succeeded
177.015: Conditional load of section IIS.DCOM.IISAdmin.Reg.Install.Condition succeeded
177.015: Conditional load of section IIS.DCOM.CertObj.Reg.Install.Condition succeeded
177.015: Conditional load of section IIS.DCOM.W3Control.Reg.Install.Condition succeeded
177.015: Conditional load of section IIS.DCOM.WamReg.Reg.Install.Condition succeeded
177.015: Conditional load of section WindowsFirewall.Reg.Install.Condition succeeded
177.015: Conditional load of section MSI.Reg.Install.Condition succeeded
177.046: Conditional load of section ScsiPort.Reg.Install.Condition succeeded
177.046: Allocation size of drive C: is 4096 bytes, free space = 94678573056 bytes
177.859: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
177.859: Drive C: free 90292MB req: 617MB w/uninstall: NOT CALCULATED.
177.859: CabinetBuild complete
177.859: Num Ticks for Cabinet build : 3203
177.890: DynamicStrings section not defined or empty.
177.890: Starting process: C:\WINDOWS\system32\xcopy.exe /Q /Y /I C:\WINDOWS\inf\*.adm C:\WINDOWS\PolicyBackup\
178.375: Return Code = 0
178.375: Starting process: c:\11f218bb96708b4b494b\i386\\update\nv4prep.exe
178.500: Return Code = 0
178.500: Starting process: C:\WINDOWS\system32\reg.exe save HKLM\system C:\WINDOWS\system32\config\system.sp /y
179.781: Return Code = 0
179.781: Starting process: C:\WINDOWS\system32\reg.exe save HKLM\software C:\WINDOWS\system32\config\software.sp /y
196.234: Return Code = 0
196.234: Starting process: C:\WINDOWS\system32\xcopy.exe /Q /Y /I c:\11f218bb96708b4b494b\i386\\SP1QFE\adfsreg.exe C:\WINDOWS\ADFS\
196.281: Return Code = 4
196.281: Starting process: C:\WINDOWS\ADFS\adfsreg.exe backupassembly System.Web.Security.SingleSignon %windir \ADFS\System.Web.Security.SingleSignon.dll
196.281: RunInfProcesses: SpawnProcessAndWaitForItToComplete on "C:\WINDOWS\ADFS\adfsreg.exe backupassembly System.Web.Security.SingleSignon %windir \ADFS\System.Web.Security.SingleSignon.dll" in [ADFS.SingleSignOn.RunProcess.ProcessesToRun] failed: 0x3

196.281: Return Code = 3
196.296: DeRegisterUninstallProgramInInf: UpdSpOpenInfFile for "c:\windows\$ntservicepackuninstall$\spuninst\spuninst.inf failed: 0x7b
205.328: FileInUse:: Detection disabled.
222.593: CheckRegistryValue: Registry - Inf integer values mismatch
222.875: ArchiveFilesFromArchiveFilesSections:FindFirstFile for c:\windows\java\packages\* Failed: 0x3
222.875: ArchiveFilesFromArchiveFilesSections:FindFirstFile for c:\windows\java\packages\data\* Failed: 0x3
223.046: ArchiveFilesFromArchiveFilesSections:FindFirstFile for C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\*.BPD Failed: 0x2
223.265: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
223.265: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
223.312: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
223.390: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
223.406: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
223.468: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
223.468: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
223.468: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
223.468: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
311.468: Num Ticks for Backup : 133609
311.718:
AppPatch not installed.
311.718: AppPatch not installed. Registry will be archived.
321.156: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\windows\inf\iis.inf
321.375: Num Ticks for creating uninst inf : 9907
321.375: Registering Uninstall Program for -> Windows Server 2003 Service Pack, Service Pack 2 , 0x0
328.781: CheckRegistryValue: Registry - Inf integer values mismatch
328.968: Enumerating Devices of display, GUID {4d36e968-e325-11ce-bfc1-08002be10318}
329.062: Skip Oem Device PCI\VEN_1039&DEV_6330&SUBSYS_81131043&REV_00\4&1AFFAA3D&0&0008
329.062: Enumerating Devices of hdc, GUID {4D36E96A-E325-11CE-BFC1-08002BE10318}
329.140: Enumerating Devices of media, GUID {4D36E96C-E325-11CE-BFC1-08002BE10318}
329.218: Skip Oem Device PCI\VEN_1039&DEV_7012&SUBSYS_810D1043&REV_A0\3&61AAA01&0&17
329.234: Enumerating Devices of Processor, GUID {50127DC3-0F36-415e-A6CC-4CB3BE910B65}
329.312: Starting Backup For ACPI\GenuineIntel_-_x86_Family_15_Model_2
331.609: Starting Backup For ACPI\GenuineIntel_-_x86_Family_15_Model_2
332.000: Enumerating Devices of System, GUID {4D36E97D-E325-11CE-BFC1-08002BE10318}
332.093: Skip Oem Device PCI\VEN_1039&DEV_0003&SUBSYS_00000000&REV_00\3&61AAA01&0&08
332.093: Enumerating Devices of Unknown, GUID {4D36E97E-E325-11CE-BFC1-08002BE10318}
335.984: Copied file: C:\WINDOWS\system32\spmsg.dll
336.015: PFE1: Failed to CreateRemoteThread; error=0x8
336.015: PFE2: PFE1 failed.
336.015: PFE2: Not avoiding Per File Exceptions.
336.046: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.0.scw.cat with error 0x57
336.046: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\Tmp.0.scw.cat with error 0x80092004
339.531: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.0.sasetup.cat with error 0x57
339.531: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\Tmp.0.sasetup.cat with error 0x80092004
342.718: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.0.osccab.cat with error 0x57
342.718: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\Tmp.0.osccab.cat with error 0x80092004
342.906: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.0.ntprint.cat with error 0x57
342.937: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\Tmp.0.ntprint.cat with error 0x80092004
348.859: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.0.nt5.cat with error 0x57
348.984: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\Tmp.0.nt5.cat with error 0x80092004
389.421: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\netfx.cat with error 0x57
389.421: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\netfx.cat with error 0x80092004
389.531: InstallSingleCatalogFile: MyInstallCatalog failed for netfx.cat; error=0xfffffbfe.
389.531: DoInstallation:MyInstallCatalogFiles failed:STR_CATALOG_INSTALL_FAILED
389.843: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine value, error 0x2
389.843: DoInstallation: Failed to unregistering spuninst.exe for recovery.
389.843: Failed to install catalog files.

Select 'OK' to undo the changes that have been made.
485.515: Message displayed to the user: Failed to install catalog files.

Select 'OK' to undo the changes that have been made.
485.515: User Input: OK
485.515: Starting process: C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
485.765: Software Update Rollback has completed with return code 0x643. This rollback requires a reboot.
485.781: Service Pack 2 installation did not complete.

Windows Server 2003 has been partially updated and may not work properly.
487.671: Message displayed to the user: Service Pack 2 installation did not complete.

Windows Server 2003 has been partially updated and may not work properly.
487.671: User Input: OK
487.671: Update.exe extended error code = 0xf01e
487.671: Update.exe return code was masked to 0x643 for MSI custom action compliance.
Shutdown Initiated in Self Extractor
***

04.26.2007 at 03:10PM PDT, ID: 18985505

bargefoot:

Sorry about the length of this post but I have the latest log entry now

2.625: ================================================================================
2.641: 2007/04/26 14:15:13.593 (local)
2.641: c:\f008d43c26a9472395\i386\update\update.exe (version 6.3.4.1)
2.656: Service Pack started with following command line:
2.687: In Function GetBuildType, line 1170, RegOpenKeyEx failed with error 0x2
2.781: Return Value From OnACPower = 1
2.781: OnACPower returned value( 0x1 ) which is Equal To 0x1
2.78