Advertisement

05.31.2007 at 05:39AM PDT, ID: 22604324
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!

WSUS 3.0 - Client not reporting status

Tags: wsus, client, reporting
Hello,

I have a problem with WSUS 3.0. I am running a Windows Server 2003 (SP2) infrastructure with AD and GP. I recently upgraded to WSUS 3.0 and everything was working fine (all clients appeared in the console and were reporting status).
Yesterday I had to format and reinstall Windows XP Pro (with SP2) on a client computer, add it to the domain etc.
Initially it would not show up in the console, so I stopped Automatic Updates service, deleted the C:\WINDOWS\SoftwareDistribution folder, started AUtomatic Updates service and ran following commands:

wuauclt.exe /resetauthorization
wuauclt.exe /detectnow

After this, the client appeared in the WSUS console, but it would not report status.
I tried several things, but I couldn't make it to report status to WSUS server.
Here's the log of WsusCltDiag.exe:

WSUS Client Diagnostics Tool

Checking Machine State
        Checking for admin rights to run tool . . . . . . . . . PASS
        Automatic Updates Service is running. . . . . . . . . . PASS
        Background Intelligent Transfer Service is not running. PASS
        Wuaueng.dll version 5.4.3790.2180 . . . . . . . . . . . PASS
                This version is SUS 1.0

Checking AU Settings
        AU Option is 4: Scheduled Install . . . . . . . . . . . PASS
                Option is from Policy settings

Checking Proxy Configuration
        Checking for winhttp local machine Proxy settings . . . PASS
                Winhttp local machine access type
                        <Direct Connection>
                Winhttp local machine Proxy. . . . . . . . . .  NONE
                Winhttp local machine ProxyBypass. . . . . . .  NONE
        Checking User IE Proxy settings . . . . . . . . . . . . PASS
                User IE Proxy. . . . . . . . . . . . . . . . .  NONE
                User IE ProxyByPass. . . . . . . . . . . . . .  NONE
                User IE AutoConfig URL Proxy . . . . . . . . .  NONE
                User IE AutoDetect
                AutoDetect not in use

Checking Connection to WSUS/SUS Server
                WUServer = http://leonidas:8530
                WUStatusServer = http://leonidas:8530
        UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
        Connection to server. . . . . . . . . . . . . . . . . . PASS

WinHttpDownloadFileToMemory(szURLDest, NULL, 0, NULL, NULL, NULL, &downloadBuffe
r) failed with hr=0x80190194

No Error description could be found

Press Enter to Complete

And here's the excerpt from the WindowsUpdate.log (note that I've included everything since last logon, not just after running WsusCltDiag):

2007-05-31      14:19:00+0200      1980      4e4      Service Main starts
2007-05-31      14:19:00+0200      1980      4e4      Using BatchFlushAge = 33455.
2007-05-31      14:19:00+0200      1980      4e4      Using SamplingValue = 471.
2007-05-31      14:19:00+0200      1980      4e4      Successfully loaded event namespace dictionary.
2007-05-31      14:19:00+0200      1980      4e4      Successfully loaded client event namespace descriptor.
2007-05-31      14:19:13+0200      1980      4e4      Successfully initialized local event logger. Events will be logged at C:\WINDOWS\SoftwareDistribution\ReportingEvents.log.
2007-05-31      14:19:13+0200      1980      4e4      Successfully initialized NT event logger.
2007-05-31      14:19:13+0200      1980      4e4      Successfully initialized event uploader 0.
2007-05-31      14:19:13+0200      1980      4e4      Successfully initialized event uploader 1.
2007-05-31      14:19:13+0200      1980      4e4      WU client with version 5.4.3790.2180 successfully initialized
2007-05-31      14:19:13+0200      1980      4e4      Service status is now SERVICE_RUNNING
2007-05-31      14:19:13+0200      1980      248      Successfully opened event cache file at C:\WINDOWS\SoftwareDistribution\EventCache\{785B2FF9-BB35-4351-B443-17E4C2981EE5}.bin for reading.
2007-05-31      14:19:13+0200      1920      778      Trying to make out of proc datastore active
2007-05-31      14:19:14+0200      1920      778      Out of proc datastore is now active
2007-05-31      14:19:14+0200      1980      248      PT: Using serverID {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2007-05-31      14:19:14+0200      1980      248      Failed to obtain cached cookie with hr = 80248008.
2007-05-31      14:19:14+0200      1980      248      Failed to upload events with hr = 80248008.
2007-05-31      14:19:26+0200      1980      7c0      Service received logon notification
2007-05-31      14:19:29+0200      1980      7c0      Service received connect notification
2007-05-31      14:19:58+0200      1980      4e4      start delayed initialization of WU client
2007-05-31      14:19:58+0200      1980      4e4      Client Call Recorder finished delayed initialization
2007-05-31      14:19:59+0200      1980      4e4      Setting AU scheduled install time to 2007-06-01 08:00:00
2007-05-31      14:19:59+0200      1980      4e4      AU finished delayed initialization
2007-05-31      14:24:58+0200      1920      778      Out of proc datastore is shutting down
2007-05-31      14:25:00+0200      1920      778      Out of proc datastore is now inactive
2007-05-31      14:29:13+0200      1980      558      Successfully opened event cache file at C:\WINDOWS\SoftwareDistribution\EventCache\{785B2FF9-BB35-4351-B443-17E4C2981EE5}.bin for reading.
2007-05-31      14:29:14+0200      3512       c0      Trying to make out of proc datastore active
2007-05-31      14:29:14+0200      3512       c0      Out of proc datastore is now active
2007-05-31      14:29:14+0200      1980      558      PT: Using serverID {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2007-05-31      14:29:14+0200      1980      558      Failed to obtain cached cookie with hr = 80248008.
2007-05-31      14:29:14+0200      1980      558      Failed to upload events with hr = 80248008.

Any ideas?

Thanks in advance,

NT
Start your free trial to view this solution
Question Stats
Zone: OS
Question Asked By: ntossiou
Solution Provided By: and235100
Participating Experts: 3
Solution Grade: B
Views: 291
Translate:
Loading Advertisement...
05.31.2007 at 05:47AM PDT, ID: 19187499

Rank: Master

All comments and solutions are available to Premium Service Members only.

Start your 7-day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
05.31.2007 at 05:49AM PDT, ID: 19187521

Rank: Genius

All comments and solutions are available to Premium Service Members only.

Start your 7-day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
05.31.2007 at 05:57AM PDT, ID: 19187573

All comments and solutions are available to Premium Service Members only.

Start your 7-day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
05.31.2007 at 06:07AM PDT, ID: 19187647

Rank: Genius

All comments and solutions are available to Premium Service Members only.

Start your 7-day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
05.31.2007 at 06:11AM PDT, ID: 19187673

All comments and solutions are available to Premium Service Members only.

Start your 7-day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
05.31.2007 at 06:17AM PDT, ID: 19187713

Rank: Genius

All comments and solutions are available to Premium Service Members only.

Start your 7-day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
05.31.2007 at 07:03AM PDT, ID: 19188140

All comments and solutions are available to Premium Service Members only.

Start your 7-day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
05.31.2007 at 08:22AM PDT, ID: 19188891

Rank: Genius

All comments and solutions are available to Premium Service Members only.

Start your 7-day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
05.31.2007 at 08:41AM PDT, ID: 19189087

All comments and solutions are available to Premium Service Members only.

Start your 7-day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
05.31.2007 at 10:20AM PDT, ID: 19189930

Rank: Genius

All comments and solutions are available to Premium Service Members only.

Start your 7-day free trial and see for yourself why Experts Exchange is the easiest and most proven technology resource in the world. Get Started

Already a member? Login to view this solution.

 
 
Loading Advertisement...
Microsoft
  • Internet Protocols
  • Applications
  • Development
  • OS
  • Hardware
  • Windows Security
Apple
  • Operating Systems
  • Hardware
  • Programming
  • Networking
  • Software
Internet
  • Search Engines
  • File Sharing
  • WebTrends / Stats
  • Spy / Ad Blockers
  • Web Browsers
  • New Net Users
  • Web Development
  • Chat / IM
  • Anti Spam
  • Web Servers
  • Anti-Virus
  • Email Clients
Gamers
  • Tips
  • Online / MMORPG
  • Puzzle
  • Emulators
  • Action / Adventure
  • Role Playing
  • Consoles
  • Game Programming
  • Strategy
  • Sports
  • Misc
  • Computer Games
Digital Living
  • Hardware
  • Automotive
  • New Net Users
  • New Users
  • Software
  • Digital Music
  • Gaming World
  • Home Security
  • Apple
  • Networking Hardware
Virus & Spyware
  • Vulnerabilities
  • IDS
  • Encryption
  • Anti-Virus
  • Operating Systems Security
  • Software Firewalls
  • WebApplications
  • Cell Phones
  • Operating Systems
  • Internet
  • Hardware Firewalls
Hardware
  • Displays / Monitors
  • Handhelds / PDAs
  • Components
  • Peripherals
  • Laptops/Notebooks
  • Servers
  • Misc
  • Apple
  • Embedded Hardware
  • Networking Hardware
  • Storage
  • Desktops
  • New Users
Software
  • System Utilities
  • Industry Specific
  • Network Management
  • Photos / Graphics
  • Page Layout
  • VMware
  • Misc
  • Web Development
  • OS
  • CYGWIN
  • Voice Recognition
  • Virtualization
  • Message Queue
  • Quality Assurance
  • Security
  • Firewalls
  • MultiMedia Applications
  • Development
  • Database
  • Office / Productivity
  • Business Management
  • OS/2 Apps
  • Server Software
  • Internet / Email
ITPro
  • OS
  • Storage
  • Encryption
  • Operating Systems Security
  • Apple Hardware
  • Laptops & Notebooks
  • Servers
  • Networking Hardware
  • Peripherals
  • Devices
  • Displays / Monitors
  • WebTrends / Stats
  • Search Engines
  • Firewalls
  • Web Computing
  • WebApplications
  • IDS
  • Vulnerabilities
  • Email Clients
  • File Sharing
  • Spy / Ad Blockers
  • Web Browsers
  • Web Servers
  • Networking
  • Anti-Virus
  • Consulting
  • Chat / IM
  • Anti Spam
Developer
  • Web Servers
  • Web Browsers
  • Game Programming
  • Dev Tools
  • Industry Specific
  • Office / Productivity
  • Database
  • CYGWIN
  • Web Development
  • Search Engines
  • File Sharing
  • WebTrends / Stats
  • Programming
  • Content Management
  • Application Servers
  • Protocols
Storage
  • Removable Backup Media
  • Storage Technology
  • Servers
  • Grid
  • Remote Access
  • Backup / Restore
  • Misc
  • Hard Drives
OS
  • Miscellaneous
  • Security
  • Development
  • Linux
  • VMware
  • MainFrame OS
  • Unix
  • Apple
  • OS / 2
  • AS / 400
  • BeOS
  • Microsoft
  • VMS / OpenVMS
Database
  • Oracle
  • Miscellaneous
  • MySQL
  • Software
  • Sybase
  • Contact Management
  • PostgreSQL
  • Data Manipulation
  • Clarion
  • InterSystems Cache
  • Siebel
  • MUMPS
  • OLAP
  • SQLBase
  • SAS
  • GIS & GPS
  • 4GL
  • Berkeley DB
  • DB2
  • Informix
  • Interbase / Firebird
  • FoxPro
  • Reporting
  • LDAP
  • Filemaker Pro
  • MS SQL Server
  • dBase
  • MS Access
Security
  • Misc
  • Web Browsers
  • Software Firewalls
  • Operating Systems Security
  • File Sharing
  • Spy / Ad Blockers
  • Vulnerabilities
  • WebApplications
  • IDS
  • Anti-Virus
  • Encryption
  • Anti Spam
  • Email Clients
  • VPN
  • Chat / IM
Programming
  • Editors IDEs
  • Installation
  • Handhelds / PDAs
  • Multimedia Programming
  • System / Kernel
  • Automation
  • Algorithms
  • Game
  • Signal Processing
  • Project Management
  • Open Source
  • Database
  • Misc
  • Languages
  • Processor Platforms
  • Theory
Web Development
  • Scripting
  • Blogs
  • Web Servers
  • Software
  • Search Engines
  • Web Graphics
  • Web Services
  • Images
  • Internet Marketing
  • Images and Photos
  • Components
  • Document Imaging
  • Web Languages/Standards
  • Illustration
  • WebApplications
  • Fonts
  • WebTrends / Stats
  • Authoring
  • Digital Camera Software
  • Miscellaneous
Networking
  • Protocols
  • Apple Networking
  • Network Management
  • Message Queue
  • Application Servers
  • Content Management
  • File Servers
  • Email Servers
  • Misc
  • Java Editors & IDEs
  • Wireless
  • Networking Hardware
  • Backup / Restore
  • System Utilities
  • ISPs & Hosting
  • Web Servers
  • Storage Technology
  • Removable Backup Media
  • Servers
  • Web Computing
  • Broadband
  • Grid
  • OS / 2
  • Novell Netware
  • Unix Networking
  • Windows Networking
  • Security
  • Telecommunications
  • Operating Systems
  • Linux Networking
Other
  • Lounge
  • Business Travel
  • Community Support
  • New Net Users
  • Philosophy / Religion
  • Math / Science
  • Miscellaneous
  • URLs
  • Expert Lounge
  • Politics
  • Puzzles / Riddles
  • Automotive
Community Support
  • Suggestions
  • New to EE
  • New Topics
  • CleanUp
  • Announcements
  • General
  • Feedback
  • Input
  • EE Bugs
 
05.31.2007 at 05:47AM PDT, ID: 19187499

Rank: Master

Do you have WSUS settings on defoult Domain Policy or on some OU? If you add PC to domena again, it is in AD\Computers container... You should move him to OU where you apply WSUS settings.
 
05.31.2007 at 05:49AM PDT, ID: 19187521
 
05.31.2007 at 05:57AM PDT, ID: 19187573
Cro0707,

I moved the computer from the default 'Computers' folder to the appropriate OU where the GP is effective. Besides, all other computers in that OU work properly.

and235100,

The method mentioned in your link refers to an older version of WSUS and not 3.0, because I have different CAB-files in the mentioned directory.

Thank you anyway.
 
05.31.2007 at 06:07AM PDT, ID: 19187647

Rank: Genius

Sorry.

Are you sure that the proxy settings on that workstation are correct? (if you are using a proxy server)

Can you also verify that removing the station from AD, and putting it back doesn't help.
 
05.31.2007 at 06:11AM PDT, ID: 19187673
and235100,

The proxy settings are correct, I can access the Intranet as well as the Internet. I also tried disabling the proxy server in Internet Options just in case, but nothing. Additionally, if I try to download http://leonidas:8530/SelfUpdate/wuident.cab using IE 7.0, it works (with or without proxy).
Removing the machine from AD and adding it again didn't help, either.
 
05.31.2007 at 06:17AM PDT, ID: 19187713

Rank: Genius

Okay - of the cases I have seen - the diagnostics tool doesn't output the port number.

Checking Connection to WSUS/SUS Server
                WUServer = http://leonidas:8530
                WUStatusServer = http://leonidas:8530
        UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
        Connection to server. . . . . . . . . . . . . . . . . . PASS

I would normally expect

WUServer = http://leonidas
                WUStatusServer = http://leonidas

Can you confirm this is how you have your other XP stations reporting?
 
05.31.2007 at 07:03AM PDT, ID: 19188140
and235100,

The server is intentionally running on port 8530. All other machines on the network are configured to access WSUS on port 8530.
I was not aware that the tool does not support port 8530, I remember running it previously and it worked fine. I ran it now on a machine that works fine (reported status 5 minutes ago) and it gives me the same error, although there are no errors in WindowsUpdate.log. Maybe WSUS 3.0 handles such requests differently than previous versions?
In any case, the machine in question still does not report status.

 
05.31.2007 at 08:22AM PDT, ID: 19188891

Rank: Genius

Can you possibly setup another computer and assign it to use WSUS - and see if the same issues occur with that? I want to try and isolate this to a problem with this particualr install - or a system-wide problem when adding new stations using WSUS...
Accepted Solution
 
05.31.2007 at 08:41AM PDT, ID: 19189087
and235100,

It obviously was a matter of time (and I was a bit impatient). I removed the computer from the WSUS console and after a while, it appeared and reported status (although the diagnostic tool still does not work).
I will award you the points for your effort.
Thanks again.
 
05.31.2007 at 10:20AM PDT, ID: 19189930

Rank: Genius

Sorry that I couldn't help more - possibly version 3.0 has some bugs in it...

Thank you.
 
 
10.04.2007 at 09:09AM PDT, ID: 20015314
I am not sure if this will help at all but I have noticed that if you want to have ALL Clients reporting to the WSUS as well as retrieving the updates you will need the following settings in IIS ver6

In the Default website you will find the following folders.
ClientWebService
Content
ReportingWebService
SelfUpdate
SimpleAuthWebService

In the Properties/ Directory security/ Authentication and Access Control - Click Edit Button
make sure that you have "Integrated Windows Authentication" box ticked under Authentication Access Section.
By doing this I has status being passed back to WSUS IMEDIATELY I typed the wuauclt.exe /detectnow command on the clients that were showing as not having reported in to WSUS.

I hope this helps perhaps people can now comment on what the grey area on the WSUS PIE charts mean when they say "UPDATES WITH NO STATUS" just what does that mean?
Regards
miff
 
 
 
20080236-EE-VQP-29