cgruber
asked on
Printing PDF documents over 250kb slow/crash - Win 7
Network with 35 workstations and an SBS 08 server, with 2 network printers from Toshiba.
When trying to print files over 250kb large from W7 PC over the network to printer, the print window is really slow to pop-up and then printing is delayed. "Not Responding" appears on the printer window.
Any ideas?
When trying to print files over 250kb large from W7 PC over the network to printer, the print window is really slow to pop-up and then printing is delayed. "Not Responding" appears on the printer window.
Any ideas?
ASKER
Its an SBS 08 server running dhcp, dns, ad, exchange. CAT6 infrastructure, gigabit switches.
This issue has just started in the last few weeks.
Yes, it occurs on all workstations.
Yes, all workstation are the same model, same OS, same adobe version.
Windows 7 64bit Pro version on all.
Toshiba e-studio 306 MFC,Toshiba e-studio 5450 MFC and Toshiba e-studio 2050c
PS: I have just been advised issue also happens in other software (e.g Word, Paint, etc)
This issue has just started in the last few weeks.
Yes, it occurs on all workstations.
Yes, all workstation are the same model, same OS, same adobe version.
Windows 7 64bit Pro version on all.
Toshiba e-studio 306 MFC,Toshiba e-studio 5450 MFC and Toshiba e-studio 2050c
PS: I have just been advised issue also happens in other software (e.g Word, Paint, etc)
Has any other change that you are aware of been set in the past few weeks.? Updates, service packs, change in network?
How is general network traffic? How long does it say to copy a 100 meg file to a shared drive?
How is general network traffic? How long does it say to copy a 100 meg file to a shared drive?
ASKER
I attach a custom view showing all errors on the server in the last 7 days. Perhaps that may help..
ZIP File (Event Viewer)
ZIP File (Event Viewer)
ASKER
event ID 10009 :
http://blogs.msdn.com/b/asiatech/archive/2010/03/16/how-to-troubleshoot-dcom-10009-error-logged-in-system-event.aspx
http://www.eventid.net/display.asp?eventid=10009&eventno=579&source=dcom&phase=1
event ID 1111 :
http://www.eventid.net/display-eventid-1111-source-Microsoft-Windows-TerminalServices-Printers-eventno-10927-phase-1.htm
http://technet.microsoft.com/en-us/library/cc775141(v=ws.10).aspx
http://blogs.msdn.com/b/asiatech/archive/2010/03/16/how-to-troubleshoot-dcom-10009-error-logged-in-system-event.aspx
http://www.eventid.net/display.asp?eventid=10009&eventno=579&source=dcom&phase=1
event ID 1111 :
http://www.eventid.net/display-eventid-1111-source-Microsoft-Windows-TerminalServices-Printers-eventno-10927-phase-1.htm
http://technet.microsoft.com/en-us/library/cc775141(v=ws.10).aspx
ASKER CERTIFIED SOLUTION
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cgruber. I have no objection to closing the question but do you mind sharing the answer..?
You said "Problem solved by updating the printer drivers."
There are 16 onces mentions to "printer driver" in that URL I posted above , did you read them in http://technet.microsoft.com/en-us/library/cc775141(v=ws.10).aspx ??????
There are 16 onces mentions to "printer driver" in that URL I posted above , did you read them in http://technet.microsoft.com/en-us/library/cc775141(v=ws.10).aspx ??????
ASKER
Solved issued alone
When printing a standard PDF can go anywhere up to 40mb when being processed by a printer.
has this always been an issue or is this a recent problem? when did it start specifically?
Does it occur on ALL workstations?
Do you use a SOE?
what version of adobe are you using? have you changed
What operating system are the workstations? 64 bit? pro/ultimate
What model are the printers?