In my group at work we have several users that sign in, remotely, to our server (Win2003 R2) from customer sites. Some, but not all, users experience printing problems while on remote. Our IT department sent me this email:
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"As long as a printer gets mapped in remote, people should be able to print. If the server is busy and there are many people with many printers logged into remote, then it will take significant resources and time to map all of the printers in all of the sessions. We have warned people about only keeping the printers they "Need", yet there are still people with 20+ printers mapped on their systems, logging into remote and using up valuable memory for those printers. So, from my perspective, there is little I can do to help that situation.
Also, many people forget to properly log out of the server. They "X out", instead of logging off. When they do that, the mapped printers will not get unmapped. Eventually, the session times out, and the printers are still there. Right now, there are over 2400 printers left on the server at this moment due to people just X-ing out and not logging off. So, it will take a long time to map any new ones, which would explain why sometimes people can't print, and then a little while later, they can. It comes down to memory resources. The consulting firm confirmed this to be an issue that many companies are confronting. "
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I am interested in any feedback any expert can offer. Unfortunately, our IT dept is over worked and they tend to tell you what can't be done without offering what can be done. If people "X-ing" out is causing such a huge resource drain, isn't there a way they could prohibit it?
Thanks for any insight.
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