Question

HP Photosmart Terminal Services Printing

Asked by: jdroger2

We have two Windows 2008 x86 Terminal server and a user with an HP Photosmart D7460 printer, who is experiencing abnormally long print times.  Print Jobs are taking about 30 seconds to spool on the terminal server, another 30 seconds during which the job says it is printing, and about 45 seconds between the time the job disappears from the queue on the terminal server and the time the job appears in the queue locally.  We have tested and replicated this issue on both servers, and with various print jobs - a notepad printjob is about 10 seconds faster to spool than a windows test page.  We have also tested different printers, including PDFCreator, which was nearly instantaneous.  We have also tested with another user that uses an HP Laserjet 1160, and they don't have this problem.  Is this a known issue with this model of printer?  Are there settings we can tweak to optimize the print speed, or is there a different driver we can force it to use?

Thanks,
Matt

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Asked On
2009-10-16 at 14:35:45ID24819544
Tags

Print

,

Photosmart

,

Windows 2008 Terminal Server

Topics

Remote Desktop/Terminal Services

,

Printers by HP

,

Windows Server 2008

Participating Experts
1
Points
500
Comments
4

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Answers

 

by: tsmvpPosted on 2009-10-16 at 15:49:08ID: 25593908

If your HP printer is not on this list it means it is not supported under Terminal Services (the list is for Citrix but the same applies for TS).

http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA0-8465ENW.pdf

Cláudio Rodrigues
Citrix CTP

 

by: jdroger2Posted on 2009-11-04 at 10:51:16ID: 25742523

We received some potential answers from Technet, but the end user has decided that the issue is not enough of a problem to spend more time working on at this time.

http://social.technet.microsoft.com/Forums/en-US/winserverTS/thread/7b74d92b-8129-44dd-886f-db84b8426db9

Thanks,
Matt

 

by: tsmvpPosted on 2009-11-04 at 11:11:19ID: 25742750

The technet thread states exactly the same as the answer provided, that such printer is NOT supported. Answer ID#25593908 should be therefore accepted.

Cláudio Rodrigues
Citrix CTP

20120131-EE-VQP-002

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