activesync mobile admin web tool

I am trying to use the active sync mobile admin tool and get the following error -

The remote server returned an error: (403) Forbidden.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Net.WebException: The remote server returned an error: (403) Forbidden.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.  

Stack Trace:


[WebException: The remote server returned an error: (403) Forbidden.]
   System.Net.HttpWebRequest.CheckFinalStatus() +680
   System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult) +74
   System.Net.HttpWebRequest.GetRequestStream() +234
   Microsoft.Exchange.AirSync.Admin.Mailbox.propFindRequest(String deviceUri) +240
   Microsoft.Exchange.AirSync.Admin.Mailbox.getDevices() +194
   Microsoft.Exchange.AirSync.Admin.Devices.refreshDevicesTable() +135
   Microsoft.Exchange.AirSync.Admin.Devices.Page_Load(Object sender, EventArgs e) +190
   System.Web.UI.Control.OnLoad(EventArgs e) +67
   System.Web.UI.Control.LoadRecursive() +35
   System.Web.UI.Page.ProcessRequestMain() +750

 
the push is working and the devices are getting the information, but we have some people who are prone to loosing phones and I want to be able to clean them off.  I have installed exchange 2003 and sp2 and updated to sbs 2003 r2.

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