SBS 2003 Reboots everytime I upload (copy/paste) a file using remote desktop : Microsoft, SBS, 2003

May 17, 2008 05:37am pdt

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02.28.2008 at 10:49AM PST, ID: 23201379

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6.6

SBS 2003 Reboots everytime I upload (copy/paste) a file using remote desktop

Zones: SBS Small Business Server, Computer Servers, Server

Tags: Microsoft, SBS, 2003

This problem just started happening and I am hoping someone here can help. I will try to give as much detail as possible.

When I use Remote Web Workplace to connect to the server I can get logged in to the just fine. I choose the "optional settings" as always (to connect the hdd) to allow my files to be transferred between the client and server, but can no longer upload files to the server. I have a specific file that I usually update weekly by coping from my client computer and then pasting onto the servers desktop.

I have not installed any new software and have not changed any user profiles. I'll tell you upfront that I am not the most advanced IT admin. I was asked to setup a server for a small business with 4 clients. I am running a Dell PowerEdge SBS 2003. Even though I know little about running an exchange server it has worked flawlessy since I set it up a year and a half ago.

I would think something like this would be a security issue, but I have changed nothing on the server. Thanks in advance. I can get any other info you may need to help me fix this problem

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Question Stats

Zone: OS

Question Asked By: wellzy

Solution Provided By: TechSoEasy

Participating Experts: 2

Solution Grade: A

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02.29.2008 at 05:03AM PST, ID: 21012780

Rank: Genius

TechSoEasy:

Wow... that's a new one as far as I've seen. The server actually reboots just by you trying to transfer this particular file?

What errors are shown in the System or Application event logs immediately before the reboot?

Jeff
TechSoEasy

02.29.2008 at 05:34AM PST, ID: 21012981

wellzy:

Yeah, it's the oddest thing. It's not just this particular file, it's any'file I try to copy from the client and paste on the server. What's odder is that I can copy/paste from the server to my client no problem, just not vice versa.
OK, here are the errors from my event logs:
Application:
Event ID: 53258
MS DTC could not correctly process a DC Promotion/Demotion event. MS DTC will continue to function and will use the existing security settings. Error Specifics: d:\nt\com\complus\dtc\dtc\adme\uiname.cpp:9351, Pid: 1504
No Callstack,
CmdLine: C:\WINDOWS\system32\msdtc.exe

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event ID: 5603
A provider, PerfProv, has been registered in the WMI namespace, ROOT\CIMV2\MicrosoftHealthMonitor\PerfMon, but did not specify the HostingModel property. This provider will be run using the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests. Ensure that provider has been reviewed for security behavior and update the HostingModel property of the provider registration to an account with the least privileges possible for the required functionality.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
System:

Source: TermServDevices Event ID: 1111
Driver Adobe PDF Converter required for printer Adobe PDF is unknown. Contact the administrator to install the driver before you log in again.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Sourece: Print Event ID: 8
Printer QuickBooks PDF Converter (from OFFICE2) in session 1 was purged.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Source: Service Control Manager Event ID: 7000

The QuickBooksDB service failed to start due to the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

02.29.2008 at 05:36AM PST, ID: 21012995

wellzy:

I'm going to up the point value as this seems like an odd problem. Let me know if you would like any additional info

02.29.2008 at 09:22AM PST, ID: 21015389

Rank: Genius

TechSoEasy:

Is there any CD/DVD burning software installed on either machine? (especially the SBS?)

Jeff
TechSoEasy

02.29.2008 at 09:30AM PST, ID: 21015477

Rank: Genius

TechSoEasy:

Also, can you please post the results from running SYSTEMINFO at a command prompt?

Thanks.

Jeff
TechSoEasy

02.29.2008 at 11:06AM PST, ID: 21016452

wellzy:

There is CD/DVD burning software on the client only, but it doesn't matter what computer I use to logon remotely this happens. There is no burning software on the server.

Systeminfo:

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\Administrator>systeminfo

Host Name: SERVER
OS Name: Microsoft(R) Windows(R) Server 2003 for Small Busines
s Server
OS Version: 5.2.3790 Service Pack 2 Build 3790
OS Manufacturer: Microsoft Corporation
OS Configuration: Primary Domain Controller
OS Build Type: Multiprocessor Free
Registered Owner: Stephen Wells
Registered Organization: Appalachian Woods
Product ID: 74995-OEM-4213004-15660
Original Install Date: 4/20/2006, 12:04:11 PM
System Up Time: 1 Days, 0 Hours, 49 Minutes, 48 Seconds
System Manufacturer: Dell Inc.
System Model: PowerEdge SC430
System Type: X86-based PC
Processor(s): 2 Processor(s) Installed.
[01]: x86 Family 15 Model 4 Stepping 9 GenuineIntel ~
2793 Mhz
[02]: x86 Family 15 Model 4 Stepping 9 GenuineIntel ~
2793 Mhz
BIOS Version: DELL - 7
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskDmVolumes\ServerDg0\Volume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (GMT-05:00) Eastern Time (US & Canada)
Total Physical Memory: 1,022 MB
Available Physical Memory: 121 MB
Page File: Max Size: 2,511 MB
Page File: Available: 1,169 MB
Page File: In Use: 1,342 MB
Page File Location(s): f:\pagefile.sys
Domain: AppalachianWoods.local
Logon Server: \\SERVER
Hotfix(s): 93 Hotfix(s) Installed.
[01]: File 1
[02]: File 1
[03]: File 1
[04]: File 1
[05]: File 1
[06]: File 1
[07]: File 1
[08]: File 1
[09]: File 1
[10]: File 1
[11]: File 1
[12]: File 1
[13]: File 1
[14]: File 1
[15]: File 1
[16]: File 1
[17]: File 1
[18]: File 1
[19]: File 1
[20]: File 1
[21]: File 1
[22]: File 1
[23]: File 1
[24]: File 1
[25]: File 1
[26]: File 1
[27]: File 1
[28]: File 1
[29]: File 1
[30]: File 1
[31]: File 1
[32]: File 1
[33]: File 1
[34]: File 1
[35]: File 1
[36]: File 1
[37]: File 1
[38]: File 1
[39]: File 1
[40]: File 1
[41]: File 1
[42]: Q147222
[43]: KB933854 - QFE
[44]: SP1 - SP
[45]: KB926666 - Update
[46]: KB928365 - Update
[47]: Q927978
[48]: Q936181
[49]: IDNMitigationAPIs - Update
[50]: NLSDownlevelMapping - Update
[51]: KB925398_WMP64
[52]: KB938127-IE7 - Update
[53]: KB939653-IE7 - Update
[54]: KB942615-IE7 - Update
[55]: KB944533-IE7 - Update
[56]: KB914961 - Service Pack
[57]: KB921503 - Update
[58]: KB925902 - Update
[59]: KB926122 - Update
[60]: KB927891 - Update
[61]: KB929123 - Update
[62]: KB930178 - Update
[63]: KB931768 - Update
[64]: KB931784 - Update
[65]: KB931836 - Update
[66]: KB932168 - Update
[67]: KB933360 - Update
[68]: KB933566 - Update
[69]: KB933729 - Update
[70]: KB933854 - Update
[71]: KB935839 - Update
[72]: KB935840 - Update
[73]: KB935966 - Update
[74]: KB936021 - Update
[75]: KB936357 - Update
[76]: KB936782 - Update
[77]: KB937143 - Update
[78]: KB938127 - Update
[79]: KB939653 - Update
[80]: KB941202 - Update
[81]: KB941568 - Update
[82]: KB941569 - Update
[83]: KB941644 - Update
[84]: KB941672 - Update
[85]: KB942763 - Update
[86]: KB942830 - Update
[87]: KB942831 - Update
[88]: KB943055 - Update
[89]: KB943460 - Update
[90]: KB943484 - Update
[91]: KB943485 - Update
[92]: KB944653 - Update
[93]: KB946026 - Update
Network Card(s): 1 NIC(s) Installed.
[01]: Broadcom NetXtreme Gigabit Ethernet
Connection Name: Server Local Area Connection
DHCP Enabled: No
IP address(es)
[01]: 192.168.1.103

C:\Documents and Settings\Administrator>

02.29.2008 at 09:01PM PST, ID: 21020041

mcconmw:

Is it truly "just" rebooting or is it actually blue screening with automatic server recovery booting it after the blue screen? You should see some kind of event in the log about the nature of the reboot. "Previous shutdown unexpected or something similar. If it is a blue screen, a detail of the blue screen might help. This could have multiple causes\solutions as it sounds somewhat likely to be a corruption or a file in a locked state. Do other users see the same result if they try to upload a file? If not, try deleting your profile on the server to see if something is hosed there. If they have the same problem, try removing and reinstalling file and printer sharing. Another thing would be to ensure every component of what is on the server is updated with the latest patches. Before doing anything make sure you have good backups!! Cheers.

03.01.2008 at 03:11PM PST, ID: 21024096

wellzy:

It is truly rebooting. Nothing in event view files about it, which I find odd. I'll make sure everything is updated, but I'm pretty sure it already is.

03.01.2008 at 03:22PM PST, ID: 21024143

mcconmw:

Does any other account have the same problem?

03.03.2008 at 05:27AM PST, ID: 21031155

wellzy:

Yes, all the account have this problem. It doesn't seem to matter which user you login as.

03.04.2008 at 02:59AM PST, ID: 21039806

Rank: Genius

TechSoEasy:

"Yes, all the account have this problem. It doesn't seem to matter which user you login as."

I hope you mean all other ADMINISTRATOR accounts. Since non-administrator accounts can't log into the server's desktop.

I'd be curious if there are any other MSDTC errors in the System Event Log because it sounds like this issue:
http://support.microsoft.com/kb/923977

Jeff
TechSoEasy

03.04.2008 at 05:05AM PST, ID: 21040491

wellzy:

Yes, all other admin accounts.

03.04.2008 at 05:28AM PST, ID: 21040680

Rank: Genius

TechSoEasy:

and are there any other MSDTC errors? Did you review that KB article?

Jeff
TechSoEasy

03.04.2008 at 05:33AM PST, ID: 21040719

wellzy:

Jeff

There were no other errors. I am reviewing the article now and will give it a try. I'll let you know shortly.

03.04.2008 at 06:16AM PST, ID: 21041083

wellzy:

OK, I review the article and followed the directions, but it did not work. The server rebooted when I tried to paste a file onto it.

I did however get an error when it started up that "At least one service or driver failed during startup"

Here's what was in Event View after this last reboot:

Under Application: Source: MSExchangeIS Event ID: 1194 - Accept clients on external interface MAPIRPC failed with error 0x4b1.

Event ID: 5603 - Exactly the same as in previous post

Under System: Event ID: 6008 The previous system shutdown at 8:37:01 AM on 3/4/2008 was unexpected.

Source: Service Control Manager Event ID: 7000 - The QuickBooksDB service failed to start due to the following error:
The system cannot find the file specified.

03.05.2008 at 08:34AM PST, ID: 21051797

wellzy:

I have checked the server and everything all updates have been run. I am stumped.

03.05.2008 at 03:52PM PST, ID: 21056000

Rank: Genius

TechSoEasy:

Rather than looking at the errors AFTER the reboot, you need to view the ones BEFORE.

Jeff
TechSoEasy

Accepted Solution

03.06.2008 at 01:35PM PST, ID: 21065025

wellzy:

There are no errors from before the reboot (which I find odd). Should I clear all the events and then make it reboot? I know I shouldn't have to do that, but I thought it may provide some error messages that would help figuring this out.

03.06.2008 at 06:28PM PST, ID: 21066793

Rank: Genius

TechSoEasy:

what type of file are you trying to copy/paste?

Also, does this happen from any other remote connection?

Jeff
TechSoEasy

03.07.2008 at 04:50AM PST, ID: 21069443

wellzy:

The file that I copy/paste weekly is an excel spreadsheet, but I have tried all different types such as a small txt file, jpg and others.

Yes, this happens no matter which computer I use for the remote connection. There are only three users with admin access and I have tried all 3 accounts and they make it reboot.

03.07.2008 at 09:14AM PST, ID: 21072279

wellzy:

The problem has been fixed, although I am not sure why. Here is what I have done since yesterday and it's hard to imagine why any of them fixed would be the fix :

Defragged HDD
Offline defrag of exchange data file
Close