Question

Exchange not working over VPN

Asked by: richlang

I have a North and South office connect with a Linksys VPN, SBS 2003 is at the North office.
Users from either site can ping the gateways and public IP's from the local and remote sites to verify the VPN is working.  Either site can type \\server name in Windows explorer and see file and printer resources at either site.  Users at the South office can log into the SBS domain without any isuses.
Company Web, the internal  SBS site can be seen from either site as well.

There are two things that are not accessable:
1) Remote Web Workplace - Logging into the SBS with RWW you can access any resources including the South 2003 Std Server, but you can not access any client machines.  They are not available.

2) We can not set up Outlook, they can only access email using the Web interface.  If I enter the Exchange server into the mail setup it gives me an error saying it can not find the server or account.

I am thinking the two problems are related by a DNS issues but not sure what entry to make or where it needs to be.  I have DNS entries for both servers on the two servers which got everything working this far.  Any suggestions would be appreciated.

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2008-03-14 at 11:00:23ID23242529
Tags

Microsoft

,

SBS

,

2003 R2

Topics

SBS Small Business Server

,

Virtual Private Networking (VPN)

Participating Experts
2
Points
0
Comments
13

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Linksys VPN router
    two different locations connect with two linksys vpn router. In both vpn router, it says connected. However, the other computer did not appear in the "my network place". I did sharing folders. Please help...Thank you
  2. VPN connection using linksys - SBS
    Hi, I have a question. i have 2 offices at different location. both are currently using Windows SBS. as i know sbs can only allow one Domain Controler. If i setup a VPN connection btw this two sides by using linksys VPN DSL router, will it causes problem to transfer file on ...
  3. linksys VPN router question
    Hello, I got a Linksys VPN router and configer it so that I can connect to it from a remote location. I use the VPN client that comes with the Linksys Router and the software says that I am connected to the router, but that's it.. I dont' know how to acceshs the files an...
  4. Linksys VPN to Windows SBS 2003
    Hello All, I am banging my head against a wall with this problem: I have a Windows SBS 2003 box at the main office and a plant down the street. I want to enable plant users to connect seamlessly to the domain back at the office. I have a Linksys BEFSX41 router at the plant ...
  5. VPN to SBS with Linksys VPN routers already in place
    I have a SBS box that sits behind a Linksys RV042 VPN router that has two acctive VPN connection with 2 other RV042 units in a seperate location. I am having troubling setting up a laptop to VPN into the SBS box. I can VPN to the SBS box from within the network but unable t...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: richlangPosted on 2008-03-14 at 11:12:22ID: 21127914

Another version of the Network, updated.

 

by: olafdcPosted on 2008-03-16 at 05:24:50ID: 21136646

On http://www.smallbizserver.net/ there are 3 x articles on how to add a remote dc to an sbs network. It is a paid site but it's worth the few $.
The articles will guide you re site set up ,dns, dhcp, firewall setup, iis setup. I've used it several times now and it has always worked.
Hope that helps,
Olaf

 

by: richlangPosted on 2008-03-16 at 06:01:22ID: 21136738

I have set up the remote DC and changed to a catalog server. DNS, DHCP, IIS and Firewall have been set up.  Most of the topics have already been done.  If you have done it how about sharing that information?

The most important issue is how to get Outlook working so users do not have to use the Web access for email at the South location.

 

by: olafdcPosted on 2008-03-16 at 06:27:07ID: 21136828

The reason I referred you to the site is because of the many things that could be wrong. Without more info (and I am thinking AD or DNS) it's very difficult to guide you. At least if you had the article you would have a checklist.
But here is a few things I can suggest:
1: Did you join the South computers with the connectcomputer wizard. (You'll have to allow the south subnet in IIS> Default website > connectcomputer on the SBS server) and use the FQDN as in http://sbsservername.domain.local/connectcomputer and add http://sbsservername.domain.local to the trusted sites in Internet Explorer.
(Just by the way you should always use the FQDN from south server even for your outlook setup.)
2: Did you setup your sites in AD?
3: If you have DNS running on south server is it ponting at itself?
4: Do you have access to sysvol? (on SBS)
5:If running DHCP on South server did you setup a route to the SBS DNS?
These are just a few things that could affect the access to Exchange. See how you go with those and if still no joy please let us know.
Olaf

 

by: richlangPosted on 2008-03-18 at 18:33:59ID: 21157785

1: Did you join the South computers with the connectcomputer wizard. (You'll have to allow the south subnet in IIS> Default website > connectcomputer on the SBS server) and use the FQDN as in http://sbsservername.domain.local/connectcomputer and add http://sbsservername.domain.local to the trusted sites in Internet Explorer. - YES - Company Web is accessable when you log into the domain from South. This did require an entry in DNS.
2: Did you setup your sites in AD? Yes each one is set up which is how we got access to the file and print resources South.
3: If you have DNS running on south server is it ponting at itself?
Yes it is running, Not sure on this one, where would I check specificly which folder in DNS and what entry?
4: Do you have access to sysvol? (on SBS) - Yes, by \\servername\sysvol or by \\FQDN\sysvol both work from the North and the South site.
5:If running DHCP on South server did you setup a route to the SBS DNS? No the Linksys VPN router provides DHCP for clients in the South office.

 

by: richlangPosted on 2008-04-03 at 08:15:17ID: 21273519

No workable solution provided, no follow up.

 

by: olafdcPosted on 2008-04-03 at 15:29:22ID: 21277575

Sorry never got your post till this prompt.
Can you please check the following for me.
Further to 3:On TCP/IP properties of South server NIC: Make primary DNS: The South server IP. In DNS enter your forwarders for normal internet. Is the DNS in South an exact copy of North? Do you have the South server in the DNS under forward zone and DC zone? If you make a change in the South DNS does it replicate to North DNS?
Please post ipconfig/all of south server or better still a netdiag (using support tools)

Are you using FQDN (servername.servernorth.local) in the entry for exchange server in outlook?
Is the logon script of the SBS running at startup?
Is the inter site communication service running on North server.
Eventlog entries??
Olaf

 

by: richlangPosted on 2008-04-29 at 11:10:26ID: 21464634

South Server DNS primary - Yes
Forwarders for normal internet in DNS - Yes
DNS South copy of North - Yes
Change South Replicate to North - No
using FQDN for SBS server in the Outlook (used a working client to copy exactly from MAIL in control panel.
Script not sure.
Inter Site Communication Server is running (had to make change but running now)

 

by: olafdcPosted on 2008-04-29 at 17:22:02ID: 21467298

Just to check for DNS issues:
Do you get the correct responses if running nslookup to the opposite server IP addresses?
Have you turned firewall off on non sbs server?
Do you have anti-virus software that might be blocking certain requests?
Are the VPN tunnels persistent and is GRE enabled?
Olaf

 

by: richlangPosted on 2008-05-02 at 22:12:11ID: 21491376

Nslookup (south svr IP) from the North SBS server is fine, returns the name of the South server.
Nslookup (North SBS svr IP) returns domain name in the form of domain.local
Nslookup of (North SBS svr Name) returns fully qualified name in the form of svr_name.domain.local
Don't see any issues.
Changed firewall on SBS svr.
Kapersky Anti-Hacker is installed but Kaspersky support does not believe this is an issue as we built an exception in the hacker policies.
I understand GRE but not sure how to tell if it is enabled.  There is not an option in the Linksys VPN routher.  Can you point me in the right direction to check? Is there a port to allow etc...

 

by: olafdcPosted on 2008-05-03 at 06:14:38ID: 21492205

GRE is a protocol , nothing to do with ports. Some routers call it VPN or PPTP pass through.
Also have a look at Microsoft KB 244474 and see if that helps and certainely have a look at kb 314825 (Black hole Router issue).
Olaf

 

by: richlangPosted on 2008-05-03 at 08:44:45ID: 21492708

I did have some replication issues in the event logs but it's all clean and replication is working fine.
DNS is blank no errors and I can cleanly ping by IP, Machine Name or FQDN.

This did show up in the event log yesterday:
Message 1
Windows cannot query for the list of Group Policy objects. Check the event log for possible messages previously logged by the policy engine that describes the reason for this.

Message 2
Windows cannot access the file gpt.ini for GPO CN={31B2F340-016D-11D2-945F-00C04FB984F9},CN=Policies,CN=System,DC=CentralTexasCounseling,DC=local. The file must be present at the location <\\CentralTexasCounseling.local\sysvol\CentralTexasCounseling.local\Policies\{31B2F340-016D-11D2-945F-00C04FB984F9}\gpt.ini>. (The network path was not found. ). Group Policy processing aborted.

Does not appear again the following day.
I am looking into the other issues you mentioned.

 

by: billy_LunamPosted on 2008-07-04 at 17:35:45ID: 21935376

This string is quite long and i need new glasses, so hope I have not missed the point.
As the outlook web access (OWA) works.  Try setting up the outlook clients as RPC over HTTP (Outlook Anywhere) as a work around.  You may need to trat them as none domain PCs in doing so.

On one of your south PC's use the LMHosts file with Pre and DOM commands, in that file add the details for both servers.  Reboot and test that PC.  It may help ID where this is going wrong

Bill Lunam
http://www.kinetics.co.nz

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...